Qantas Singapore Lounge [overcrowding]

[JessicaTam]

I fear that any solution QF comes up with to the overcrowding will involve a separation of WP and P1s.

Plenty of room at the top of the escalators for an F/WP/P1 lounge.

 

[AIRwin]

<sarcasm>With three DSC offers this year the SIN QF lounge will soon just be required for Platinum and P1</sarcasm>

You're not going to like this - I've just received a 50% bonus status credit offer 2 days after the end of the latest DSC...

 

[levelnine]

How long is it going to take to find a solution? Wasn't someone talking about a solution being announced in September?

The silence from Qantas is deafening.

 

[Kiwifruit]

In EK lounge now waiting for departure of QF 36. Lounge about 30% full, no wait for showers.

Don't even bother with QF lounge these days as a this time of the day (i.e. evening departures) it is feral.

 

[Ewing]

Don't even bother with QF lounge these days as a this time of the day (i.e. evening departures) it is feral.

Yeah, I don't even bother with the QF lounge. I just go straight to the EK lounge.

If I arrive before it opens then I chill out in the BA lounge, have some satay sticks and a glass of wine, and then head over to EK when it opens.

When the QF lounge is overflowing the BA lounge is like this...

 

[snoopy79]

In EK lounge now waiting for departure of QF 36. Lounge about 30% full, no wait for showers.

Don't even bother with QF lounge these days as a this time of the day (i.e. evening departures) it is feral.

I passed through SIN for the first time in a long time a few weeks ago. Having read about the overcrowding here, I was curious and given travelling on a JQ8, couldn't go to the BA lounge.

Luckily I'd timed my run late with the plan only to really use the showers and change, and had most importantly pre-briefed my wife that it might be a bit crazy.

They had a sign out redirecting QP's somewhere else (didn't notice which lounge)

Crazy it was! It took about 10 mins for the shower to be available, but the staff there were wonderful, giving us a big shower room to enable us to get the kids showered and changed without having to worry about how to split up and sort that out.

It took at least another 10 mins to get a free seat @ one of the tables after cruising around for free seats. This being said, had I been solo, there would have been a seat right away. The staff were quite good getting food out, and it was quite nice, although there were a lot of kids in the lounge so the kids food (chips etc.) disappeared pretty much as soon as it came out.

Cleared right out about 20 mins in as a flight departed and after that, all good.

Overall, not sure on the whole joint lounge thing, especially as on the way out of MEL / SYD as a WP you use the F lounge, anything else is a downgrade. Overall, the lounge was nice, but was probably expecting more after reading some of the reviews out there, and whilst it's not the KLM lounge @ SFO, it's not awe inspiring either.

 

[moa999]

How long is it going to take to find a solution? Wasn't someone talking about a solution being announced in September?

The silence from Qantas is deafening.

Will take as long as it takes.
Find a space, check you can get power, water, services, negotiate with SIN airport.

Also note that if Qantas gets Project Sunrise aircraft then many of these passengers might be overflying SIN in a few years, so you may not need the extra space.

 

[kermatu]

I don’t see QF changing anything about the lounge in the near future, if at all. Peak problems seem to be between 17:30 and 19:00. Why spend a whole lot of money just to fix that? As long as lemmings keep flying QF they won’t care. I’m still a QF flyer and will be for many sectors but not to Singapore. I’ll be SQ or EK whenever possible. And that’s actually nothing to do with the lounge but rather the quality of the flights, at least in the premium cabins. The SIN QP simply reflects where Qantas’ premium travel stands in comparison to others.

 

[BD1959]

The SIN QP simply reflects where Qantas’ premium travel stands in comparison to others.

Precisely my feedback on my last SIN-MEL F experience. In the survey I rated the whole experience on par with rivals' J - not that I believe QF actually do anything with such surveys other than divert customer rants.

Regards,

BD

 

[whughes3]

Like quite a few people I suspect, I have neatly bypassed this problem by no longer flying QF to or via SIN!

 

[Daver6]

Yeah, I don't even bother with the QF lounge. I just go straight to the EK lounge.

If I arrive before it opens then I chill out in the BA lounge, have some satay sticks and a glass of wine, and then head over to EK when it opens.

What time does it open? I thought I saw 6pm somewhere, but think someone else posted they were in earlier than that. 6pm opening means not much point for QF72 which departs at 6:40pm.

 

[dairyfloss]

What time does it open? I thought I saw 6pm somewhere, but think someone else posted they were in earlier than that. 6pm opening means not much point for QF72 which departs at 6:40pm.

EK Singapore Lounge hours are posted on the Changi Airport website as being:
Operating hours: 6.30am - 10.10am, 12.00pm - 3.15pm, 6.00pm - 1.20am

 

[serfty]

Someone recetly posted 5:30pm IIRC.

 

[Kiwi_Flyer]

EK Singapore Lounge hours are posted on the Changi Airport website as being:
Operating hours: 6.30am - 10.10am, 12.00pm - 3.15pm, 6.00pm - 1.20am

Thanks
Airline lounges

QF 2:30pm-11:00pm
BA 3:00pm-11:00pm

 

[kermatu]

EK Singapore Lounge hours are posted on the Changi Airport website as being:
Operating hours: 6.30am - 10.10am, 12.00pm - 3.15pm, 6.00pm - 1.20am

EK lounge was open at 17:30 earlier this week.

 

[kermatu]

Thanks
Airline lounges

QF 2:30pm-11:00pm
BA 3:00pm-11:00pm

The hot food — such as it is — only starts after either 4:30pm or maybe even 5pm in the BA lounge, from memory.

 

[Silvia]

The hot food — such as it is — only starts after either 4:30pm or maybe even 5pm in the BA lounge, from memory.

Correct, it starts around the LHR-SIN BA flight arrival post 4 30pm.

 

[dairyfloss]

EK lounge was open at 17:30 earlier this week.

Fair enough - I wonder why they bother closing for just an hour and a half, then... shift change? Cleaning? Power naps? I suppose if they aren't open, then the cost of consumption (bar, food, etc) can at least be held for 90 minutes, for those on QF flights and EK early check-ins

 

[kermatu]

Fair enough - I wonder why they bother closing for just an hour and a half, then... shift change? Cleaning? Power naps? I suppose if they aren't open, then the cost of consumption (bar, food, etc) can at least be held for 90 minutes, for those on QF flights and EK early check-ins

It might be a bit longer than 90 minutes, but not sure. Might try and check it out next time through. I suspect it’s staff costs. When the lounge is empty after just opening there were only three ‘front staff’ on the desk and in the restaurant. About 90 minutes from a flight departure I counted at least 8. And you are right it would give them a chance to properly clean the place. And avoids a lot of food wastage given they have everything out and fully stocked whenever the lounge is open, even if there’s one pax in there!

 

[Silvia]

It might be a bit longer than 90 minutes, but not sure. Might try and check it out next time through. I suspect it’s staff costs. When the lounge is empty after just opening there were only three ‘front staff’ on the desk and in the restaurant. About 90 minutes from a flight departure I counted at least 8. And you are right it would give them a chance to properly clean the place. And avoids a lot of food wastage given they have everything out and fully stocked whenever the lounge is open, even if there’s one pax in there!

Emirates has that policy with most (if not all) lounges outside of Dubai. They just open 3-4 hours prior flights. I would also presume that it’s around waste and staff cost