Oneworld Classic Flight Reward Discussion - The Definitive Thread

[MEL_Traveller]

They're keeping some segments and adding a couple at the beginning and 3 at the end. No AKL or Bali. If we cancel, we'll be charged the cancellation fee and they've already deducted the points so don't have enough points left to rebook until points are returned.

As it is, we just cancelled 2 Qantas business award seats from Sydney to New York to have enough points to rebook the cancelled One World as not all points were returned yet. (We booked 2 economy award seats on Velocity instead. That is going to be one uncomfortable trip to US on United.)

Still waiting for another call back to see but hoping that with only 10 segments now, it'll ticket. Once this is over, we'll try to ditch Qantas pts and collect more Velocity. Not happy Jan!

They should waive the cancellation fee if they can’t ticket what you want.

there’s no reason you should need to limit your tickets to ten segments.

Whatever is causing the problem is somewhere in those segments they’re keeping. If it’s the middle ones with BKK and HKT that could be a possible problem as it’s defaulting the ticket to thai baht.

 

[sydney]

They should waive the cancellation fee if they can’t ticket what you want.

there’s no reason you should need to limit your tickets to ten segments.

Whatever is causing the problem is somewhere in those segments they’re keeping. If it’s the middle ones with BKK and HKT that could be a possible problem as it’s defaulting the ticket to thai baht.

This latest one is currently in AUD. They're still working on calculating the changes so that it can be ticketed.

The one cancelled last Tue was in Thai Baht. Apologies for confusion.

 

[MEL_Traveller]

This latest one is currently in AUD. They're still working on calculating the changes so that it can be ticketed.

The one cancelled last Tue was in Thai Baht. Apologies for confusion.

No, i’m with you. But whatever the problem was pricing it in thai baht, is still there when charging you AUD.

Something in the booking is preventing it from ticketing.

They shouldn’t need to be calculating changes or calculating charges. It’s done in the spot, by the system.

Ticketing can take longer, but it shouldn’t be this long just to add a sector and price it.

 

[sydney]

No, i’m with you. But whatever the problem was pricing it in thai baht, is still there when charging you AUD.

Something in the booking is preventing it from ticketing.

They shouldn’t need to be calculating changes or calculating charges. It’s done in the spot, by the system.

Ticketing can take longer, but it shouldn’t be this long just to add a sector and price it.

On the phone again now and trying to start from scratch as suggested on a brand new booking. Still encountering problems with calculating more than 10 segments. ARGHHHH
Both hubby and I have been madly doing searches to replace flights.

So we deleted a few and taken it down to 10. He is now trying to price it but doesn't seem like it's going well. So frustrating. He says now it won't price 10, only 9.

This is a nightmare.

 

[MEL_Traveller]

On the phone again now and trying to start from scratch as suggested on a brand new booking. Still encountering problems with calculating more than 10 segments. ARGHHHH
Both hubby and I have been madly doing searches to replace flights.

So we deleted a few and taken it down to 10. He is now trying to price it but doesn't seem like it's going well. So frustrating. He says now it won't price 10, only 9.

This is a nightmare.

Maybe wait till Monday? Maybe it’s weekend agents? Or a problem with the award booking system.

If it’s down to nine segments, some of which are joined, you should be able to book it on line.

 

[sydney]

Maybe wait till Monday? Maybe it’s weekend agents? Or a problem with the award booking system.

If it’s down to nine segments, some of which are joined, you should be able to book it on line.

No more points. The Tuesday agent cancelled our other ticket to rebook but couldn't ticket the new one so should not have cancelled it before checking that the new one would ticket. Friday's agents were just as bad with only one courteous and helpful lady.

At least this gentleman is trying to help. One of the Friday agents complained that it was our fault when it wouldn't calculate, and said it's not her job to find flights to replace the flights that don't work, when we were scrambling to find flights oursleves. Said she only enters in the flights we tell her. Then, to avoid me taking the post-call survey, she forwarded me to the CLOSED QFF phone line which hung up on me.

Have been on phone with Qantas every day.
Have work during the week so don't have much time to be on the phone.

 

[sydney]

Anything wrong with this? He can't price it. Only if he removes ANY flight, will it calculate. We took it down to 10 by removing transits and now have an unwanted but minor open jaw - HKG.

CX652 SIN-HKG 12:45-17:00	HKG Stop 1
AY88 PVG-HEL 20:50-5:55 (Wed)
AY1331 HEL-LHR 8:00-9:10	LHR Stop 2
AY1572 CDG-HEL 10:35-14:30
AY151 HEL-HKT 16:35-9:00	HKT Stop 3
MH797 BKK-KUL 5:40-8:55
MH123 KUL-SYD 23:00-10:20	SYD Stop 4
MH250 SYD-KUL 10:25-16:00
MH70 KUL-NRT 9:40-17:30	NRT Stop 5
JL37 HND-SIN 11:25-17:30

 

[J-P]

Anything wrong with this? He can't price it. Only if he removes ANY flight, will it calculate. We took it down to 10 by removing transits and now have an unwanted but minor open jaw - HKG.

CX652 SIN-HKG 12:45-17:00	HKG Stop 1
AY88 PVG-HEL 20:50-5:55 (Wed)
AY1331 HEL-LHR 8:00-9:10	LHR Stop 2
AY1572 CDG-HEL 10:35-14:30
AY151 HEL-HKT 16:35-9:00	HKT Stop 3
MH797 BKK-KUL 5:40-8:55
MH123 KUL-SYD 23:00-10:20	SYD Stop 4
MH250 SYD-KUL 10:25-16:00
MH70 KUL-NRT 9:40-17:30	NRT Stop 5
JL37 HND-SIN 11:25-17:30

Looks like you have 3 surface sectors there: HKG-PVG, LHR-CDG, HKT-BKK. NRT-HND may also be counted as a surface sector, I've read mixed reviews in this thread about having 2 different airlines in the same city (but have never done it myself so can't report).

 

[sydney]

Looks like you have 3 surface sectors there: HKG-PVG, LHR-CDG, HKT-BKK. NRT-HND may also be counted as a surface sector, I've read mixed reviews in this thread about having 2 different airlines in the same city (but have never done it myself so can't report).

How many surface sectors are we allowed? We had to have no more than 10 flights, so removed HKG-PVG, and changed a couple of destinations.

 

[MEL_Traveller]

How many surface sectors are we allowed? We had to have no more than 10 flights, so removed HKG-PVG, and changed a couple of destinations.

Anecdotally, two (surface sectors).

So the problem might not have been the 10 flights, it might have been there three surface sectors.

There is no limitation for 10 flights. The agent may not know that the three surface sectors are causing the issue and instead is looking at number of flights.