Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Magicturtle8]

My trip plan has 15 segments however on the phone i've been thold that there is a limit to booking 10 segments maximum. How do people go around to safetly booking trips with more than 10 segments without having the risk of rebooking if something is wrong?

 

[Captain Halliday]

My trip plan has 15 segments however on the phone i've been thold that there is a limit to booking 10 segments maximum. How do people go around to safetly booking trips with more than 10 segments without having the risk of rebooking if something is wrong?

Incorrect. HUACA.

 

[sydney]

Incorrect. HUACA.

They have called back. Very nice gentleman can't ticket our alternative 11 segment itinerary. Have to delete last flight. Maybe this is the same 10 segment glitch that Magicturtle8 is experiencing?
Really would like this resolved and move on with our lives. He's putting me on hold to ticket the 10 segments to ensure we don't lose those flghts at least.

Afterwards, what should I do? Maybe email the ticketing team for help? Can't just keep HUACA as no one seems to be able to resolve the issue.

 

[J-P]

I can confirm it isn't a 10 segment problem as I just booked a >11 segment route yesterday. The "NZ counts as Australia" theory and the 2x Sydney stopovers theory seem the most likely to me

 

[sydney]

I can confirm it isn't a 10 segment problem as I just booked a >11 segment route yesterday. The "NZ counts as Australia" theory and the 2x Sydney stopovers theory seem the most likely to me

We just removed the AKL and flying out of SIN, but cannot return to Singapore as that is the 11th segment. This is so painful and frustrating.
So the current solution is to remove 2 connecting Business class flights and fly economy direct, which makes it 10 segments and he says that might work. Says he will call me back again tonight while he works on it.

I know we can book upto 16 segments, but their system has all these limits that they can't seem to get around.

 

[elanshin]

We just removed the AKL and flying out of SIN, but cannot return to Singapore as that is the 11th segment. This is so painful and frustrating.
So the current solution is to remove 2 connecting Business class flights and fly economy direct, which makes it 10 segments and he says that might work. Says he will call me back again tonight while he works on it.

I know we can book upto 16 segments, but their system has all these limits that they can't seem to get around.

There's no 10 segment limit. You can have 30 flights on the same PNR if you want (it won't qualify for OWA, but you can do it).

 

[DC3]

I've been told on the phone that any transit must follow the same airlines.

Wrong, wrong, wrong.

 

[DC3]

I know we can book upto 16 segments, but their system has all these limits that they can't seem to get around.

I’m sensing incompetence here.

 

[sydney]

I’m sensing incompetence here.

If everyone I call says the same thing and encounters the same problem, how do I get it booked?
*Have already emailed with no response.

 

[MEL_Traveller]

We just removed the AKL and flying out of SIN, but cannot return to Singapore as that is the 11th segment. This is so painful and frustrating.
So the current solution is to remove 2 connecting Business class flights and fly economy direct, which makes it 10 segments and he says that might work. Says he will call me back again tonight while he works on it.

I know we can book upto 16 segments, but their system has all these limits that they can't seem to get around.

Something very wrong has happened to this booking. It sounds like some error has crept in, and agents are at a loss to identify it, so are coming up with different reasons. None of which seem to be fixing the problem because when you remove one, it creates something elsewhere.

There is no 10 sector limit. There is no reason for your ticket to be issued in thai baht. A transit less than 24 hours with an international sector is not considered a stopover.

Can you cancel the whole thing, and start again?

 

[DC3]

There is no 10 sector limit. There is no reason for your ticket to be issued in thai baht. A transit less than 24 hours with an international sector is not considered a stopover.

Agree. The whole pitch is total rubbish.

 

[sydney]

Can you cancel the whole thing, and start again?

That's what happened to the first one. They cancelled to try to rebook to remove the Thai baht issue.

This second one is in Aud but it won't ticket with 11 sectors. It ticketed with 10 sectors and left out 2 sectors. So we tried again.

If I cancel this booking, won't I have the same issues with agents not being able to ticket it and the same agents not understanding the rules?

Maybe I should ...
At the moment, it's no longer ticketed as far as I know.

 

[MEL_Traveller]

That's what happened to the first one. They cancelled to try to rebook to remove the Thai baht issue.

This second one is in Aud but it won't ticket with 11 sectors. It ticketed with 10 sectors and left out 2 sectors. So we tried again.

If I cancel this booking, won't I have the same issues with agents not being able to ticket it and the same agents not understanding the rules?

Maybe I should ...
At the moment, it's no longer ticketed as far as I know.

Are they outright cancelling the booking, or just deleting certain segments and keeping others, and then building the trip again?

I would just cancel the whole thing, and end the call.

A brand new call you simply ask to book some award flights. You do not mention OWA at all.

You say you need their assistance because the multi-system tool doesn’t have enough room.

Then you just read out the flights you have found.

I wouldn’t do it on the same call you cancel, it sounds like the agents are trying to keep some flights to save having to re-enter them all.

Important that you do not mention OWA at all. Just say you want to book award flights. The system will auto cap the points provided you have followed the rules.

I’m not sure if there was ever a solution to the AU/NZ being considered the same country. Best to avoid it if you can.

If you do start in AKL, it’s unlikely you’ll be able t9 add you SYD-MEL-DPS and return at the end, as you’ll already have returned.

 

[sydney]

They're keeping some segments and adding a couple at the beginning and 3 at the end. No AKL or Bali. If we cancel, we'll be charged the cancellation fee and they've already deducted the points so don't have enough points left to rebook until points are returned.

As it is, we just cancelled 2 Qantas business award seats from Sydney to New York to have enough points to rebook the cancelled One World as not all points were returned yet. (We booked 2 economy award seats on Velocity instead. That is going to be one uncomfortable trip to US on United.)

Still waiting for another call back to see but hoping that with only 10 segments now, it'll ticket. Once this is over, we'll try to ditch Qantas pts and collect more Velocity. Not happy Jan!

 

[MEL_Traveller]

They're keeping some segments and adding a couple at the beginning and 3 at the end. No AKL or Bali. If we cancel, we'll be charged the cancellation fee and they've already deducted the points so don't have enough points left to rebook until points are returned.

As it is, we just cancelled 2 Qantas business award seats from Sydney to New York to have enough points to rebook the cancelled One World as not all points were returned yet. (We booked 2 economy award seats on Velocity instead. That is going to be one uncomfortable trip to US on United.)

Still waiting for another call back to see but hoping that with only 10 segments now, it'll ticket. Once this is over, we'll try to ditch Qantas pts and collect more Velocity. Not happy Jan!

They should waive the cancellation fee if they can’t ticket what you want.

there’s no reason you should need to limit your tickets to ten segments.

Whatever is causing the problem is somewhere in those segments they’re keeping. If it’s the middle ones with BKK and HKT that could be a possible problem as it’s defaulting the ticket to thai baht.

 

[sydney]

They should waive the cancellation fee if they can’t ticket what you want.

there’s no reason you should need to limit your tickets to ten segments.

Whatever is causing the problem is somewhere in those segments they’re keeping. If it’s the middle ones with BKK and HKT that could be a possible problem as it’s defaulting the ticket to thai baht.

This latest one is currently in AUD. They're still working on calculating the changes so that it can be ticketed.

The one cancelled last Tue was in Thai Baht. Apologies for confusion.

 

[MEL_Traveller]

This latest one is currently in AUD. They're still working on calculating the changes so that it can be ticketed.

The one cancelled last Tue was in Thai Baht. Apologies for confusion.

No, i’m with you. But whatever the problem was pricing it in thai baht, is still there when charging you AUD.

Something in the booking is preventing it from ticketing.

They shouldn’t need to be calculating changes or calculating charges. It’s done in the spot, by the system.

Ticketing can take longer, but it shouldn’t be this long just to add a sector and price it.

 

[sydney]

No, i’m with you. But whatever the problem was pricing it in thai baht, is still there when charging you AUD.

Something in the booking is preventing it from ticketing.

They shouldn’t need to be calculating changes or calculating charges. It’s done in the spot, by the system.

Ticketing can take longer, but it shouldn’t be this long just to add a sector and price it.

On the phone again now and trying to start from scratch as suggested on a brand new booking. Still encountering problems with calculating more than 10 segments. ARGHHHH
Both hubby and I have been madly doing searches to replace flights.

So we deleted a few and taken it down to 10. He is now trying to price it but doesn't seem like it's going well. So frustrating. He says now it won't price 10, only 9.

This is a nightmare.

 

[MEL_Traveller]

On the phone again now and trying to start from scratch as suggested on a brand new booking. Still encountering problems with calculating more than 10 segments. ARGHHHH
Both hubby and I have been madly doing searches to replace flights.

So we deleted a few and taken it down to 10. He is now trying to price it but doesn't seem like it's going well. So frustrating. He says now it won't price 10, only 9.

This is a nightmare.

Maybe wait till Monday? Maybe it’s weekend agents? Or a problem with the award booking system.

If it’s down to nine segments, some of which are joined, you should be able to book it on line.

 

[sydney]

Maybe wait till Monday? Maybe it’s weekend agents? Or a problem with the award booking system.

If it’s down to nine segments, some of which are joined, you should be able to book it on line.

No more points. The Tuesday agent cancelled our other ticket to rebook but couldn't ticket the new one so should not have cancelled it before checking that the new one would ticket. Friday's agents were just as bad with only one courteous and helpful lady.

At least this gentleman is trying to help. One of the Friday agents complained that it was our fault when it wouldn't calculate, and said it's not her job to find flights to replace the flights that don't work, when we were scrambling to find flights oursleves. Said she only enters in the flights we tell her. Then, to avoid me taking the post-call survey, she forwarded me to the CLOSED QFF phone line which hung up on me.

Have been on phone with Qantas every day.
Have work during the week so don't have much time to be on the phone.