Lounge Access Help Desk

[admin]

Background to this thread
We have noticed an increase in the posting of questions regarding what Airport Lounges are available at specific airports when travelling on specific airlines. While one can be assured of access at the airline lounge when travelling on that airline (provided you have Lounge membership), thing start to get complex when travelling on a codeshare or partner airline.

Posting Guidelines
Please post your questions about Lounge access in this thread. Be sure to include the airline you are travelling on, the airport (and terminal, if known), and any Airline Status or Airport Lounge membership programs you have.

When answering questions, please include the original question. This will assist in readability and management of the thread.

(Special thanks to Princess Fiona for suggesting this new thread.)

 

[drross]

can I use the Air France lounge on a QF code share flight ?

Yep if you’re in business or above or have QF status

 

[dairyfloss]

Where can we clearly see this in writing as I've been refused access to qantas clubs when travelling with one world alliances and they tell me we must be on a QF coded flight as well, and even our excess luggage allowance is challenged with other airlines, even when in a QF coded flight. I don't fly often and find it very disappointing when I run into these issues and get no access or get charged $$$ for a few kg over their allowance yet well under the QC allowance. I despise the extra stress.

For Lounge Access, it's fairly clear on the main access page for the Qantas Club (my bolding added):

Eligibility and access | Qantas

Learn about the requirements, guidelines and guest policies that apply to Qantas Club members in order to enjoy access to our worldwide lounge network.

www.qantas.com

Qantas Club membership (1, 2 or 4 year)​

When you arrive at a lounge, show your Qantas Frequent Flyer card along with your ticket or boarding pass.

Each time your next onward flight that day is on a Qantas or Jetstar flight number you'll have access to:

• Qantas Club and Qantas Regional lounges when travelling within Australia.*
• Qantas International Business Lounges when travelling internationally.
• Emirates Business Lounge in Dubai when travelling on Qantas flight number.
• American Airlines® Admirals Club lounges. Visit American Airlines for lounge locations.
• Alaska Airlines lounges in Los Angeles, Seattle, Anchorage and Portland when connecting to or from a Qantas flight and an Alaska Airlines flight.
• Partner lounges in most international ports where there is no Qantas owned and operated lounge.

With regard to luggage, you are entitled to additional baggage on Qantas and QantasLink operated flights with a QF flight number, & some partner redemption flights, but it's nowhere near as extensive as oneworld status is.

More detail on the baggage side of things is here: https://www.qantas.com/au/en/travel-info/baggage/checked-baggage.html#qantas-frequent-flyers

Cheers,
Matt.

 

[NoName]

Anyone have any insight into how strictly the guesting rules are likely to be enforced at JL F lounge HND? Have 1x F PAX + 2x J PAX with 1 being the 11 year old NoName Jnr. Do they turn a blind eye and not count the child as a guest or am I taking him in and sending Mrs NoName off to the Sakura lounge?

 

[MEL_Traveller]

Where can we clearly see this in writing as I've been refused access to qantas clubs when travelling with one world alliances and they tell me we must be on a QF coded flight as well, and even our excess luggage allowance is challenged with other airlines, even when in a QF coded flight. I don't fly often and find it very disappointing when I run into these issues and get no access or get charged $$$ for a few kg over their allowance yet well under the QC allowance. I despise the extra stress.

As menti9ned above, Qantas Club is only for Qantas, Jetstar and American Airlines.

Jetstar and American it’s only lounge access, nothing else.

Qantas club gives many of the benefits of oneworld sapphire status, but only when flying qantas. This includes some extra baggage allowance, priority check-in and lounge access.

 

[serfty]

That looks like the old QF lounge in BKK - it was years ago I was in transit there

Clearly no longer there as they use Air France Lounge now

https://www.qantas.com/au/en/qantas-experience/at-the-airport/airport-lounges/all-qantas-airport-lounges/airport-lounge-locations.html/bkk/bangkok-lounge.html

It is the miracle lounge.

Qantas used to have a First lounge at BKK. In more recent times that space became part of the current Cathay Lounge when CX expanded. Before moving to the satellite, the Emirates lounge occupied the space of what was previously the Qantas Business lounge.

 

[PERLHR]

It is the miracle lounge.

Qantas used to have a First lounge at BKK. In more recent times that space was part of the expanded Cathay Lounge. Before moving to the satellite, the Emirates lounge occupied the space of what was previously the Qantas Business lounge.

That Miracle lounge at BKK, in my opinion, at least early in the morning is just awful. I checked it out when flying AY, left promptly and headed to QR. It's great having decent one world status with BA.

 

[henrus]

Anyone have any insight into how strictly the guesting rules are likely to be enforced at JL F lounge HND?

They are very strict to follow the rules.

 

[jase05]

That Miracle lounge at BKK, in my opinion, at least early in the morning is just awful. I checked it out when flying AY, left promptly and headed to QR. It's great having decent one world status with BA.

QR lounge will be closed by the end of the year if everything goes to plan. New lounge in the Satellite terminal and unfortunately only those departing from the new terminal will get access.
I do wonder if QF or someone else would be interested in taking over the space

 

[kaonashh]

Does anyone know whether Velocity Gold members can access any lounge in Dubai when flying Qatar Airways?

VA website says Velocity Gold also have access to Qatar's 3rd party lounges when flying QR, but I looked up the lounge finder on QR website and there is only a First Class lounge in Dubai.

Thanks in advance!

 

[justinbrett]

Does anyone know whether Velocity Gold members can access any lounge in Dubai when flying Qatar Airways?

VA website says Velocity Gold also have access to Qatar's 3rd party lounges when flying QR, but I looked up the lounge finder on QR website and there is only a First Class lounge in Dubai.

Thanks in advance!

According to the oneworld lounge website, QR uses the contract Marhaba Lounge for J/OWE.

 

[kaonashh]

According to the oneworld lounge website, QR uses the contract Marhaba Lounge for J/OWE.

I see, thank you

 

[Daver6]

According to the oneworld lounge website, QR uses the contract Marhaba Lounge for J/OWE.

And its nothing special. I visited as a OWE flying Y. There was an menu to order off though

 

[kangarooflyer88]

With regard to luggage, you are entitled to additional baggage on Qantas and QantasLink operated flights with a QF flight number, & some partner redemption flights, but it's nowhere near as extensive as oneworld status is.

More detail on the baggage side of things is here: https://www.qantas.com/au/en/travel-info/baggage/checked-baggage.html#qantas-frequent-flyers

The key challenge with baggage is actually determining which airline's policies apply to your flight as different airlines have different allowances depending on fare booked and your frequent flyer status. For international itineraries, the world is broken up into two systems for determining which airline's baggage policies apply. For trips to/from the USA/Canada, the rule is first marketing carrier. In other words the airline code that appears on your ticket on the first flight on your trip to/from USA/Canada is the one that sets the baggage policy for that whole trip.

For trips outside of USA/Canada, they use the more sensible (IMHO) most significant carrier (MSC) rule from IATA. To determine which airline's baggage policy persists, we consider the marketing carrier which flight first crossed an IATA zone. Basically IATA splits the world into three zones:

• Zone 1: The Americas
• Zone 2: Europe, Middle East and Africa
• Zone 3: Asia Pacific

If the itinerary does not contain a flight crossing such zones, then we consider the first carrier crossing an IATA sub-zone. For instance, flying between South America and the Caribbean. If there are no such marketing carriers operating flights between sub zones then lastly we look at the first flight crossing an international border such as flying between Chile and Peru.

The key thing to remember is that marketing carrier is what is used to determine the allowance. So if the most significant carrier was an Air France flight flying between zone 3 Asia-Pacific and zone 2 Europe, if the flight number on your ticket had an AF flight number then Air France rules apply. If on the other hand it carried a QF flight number then Qantas baggage rules apply. Ditto for trips between the US and Canada.

And if that wasn't enough, there's another wrinkle, for trips starting in Brazil, Federal law obligates all passengers to be given a baggage allowance of two checked bags at 32 kg.

-RooFlyer88

With regard to luggage, you are entitled to additional baggage on Qantas and QantasLink operated flights with a QF flight number, & some partner redemption flights, but it's nowhere near as extensive as oneworld status is.

More detail on the baggage side of things is here: https://www.qantas.com/au/en/travel-info/baggage/checked-baggage.html#qantas-frequent-flyers

The key challenge with baggage is actually determining which airline's policies apply to your flight as different airlines have different allowances depending on fare booked and your frequent flyer status. For international itineraries, the world is broken up into two systems for determining which airline's baggage policies apply. For trips to/from the USA/Canada, the rule is first marketing carrier. In other words the airline code that appears on your ticket on the first flight on your trip to/from USA/Canada is the one that sets the baggage policy for that whole trip.

For trips outside of USA/Canada, they use the more sensible (IMHO) most significant carrier (MSC) rule from IATA. To determine which airline's baggage policy persists, we consider the marketing carrier which flight first crossed an IATA zone. Basically IATA splits the world into three zones:

• Zone 1: The Americas
• Zone 2: Europe, Middle East and Africa
• Zone 3: Asia Pacific

If the itinerary does not contain a flight crossing such zones, then we consider the first carrier crossing an IATA sub-zone. For instance, flying between South America and the Caribbean. If there are no such marketing carriers operating flights between sub zones then lastly we look at the first flight crossing an international border such as flying between Chile and Peru.

The key thing to remember is that marketing carrier is what is used to determine the allowance. So if the most significant carrier was an Air France flight flying between zone 3 Asia-Pacific and zone 2 Europe, if the flight number on your ticket had an AF flight number then Air France rules apply. If on the other hand it carried a QF flight number then Qantas baggage rules apply. Ditto for trips between the US and Canada.

And if that wasn't enough, there's another wrinkle, for trips starting in Brazil, Federal law obligates all passengers to be given a baggage allowance of two checked bags at 32 kg.

-RooFlyer88