How long did Qantas take to process your refund for cancelled flights?

How long did Qantas take to refund your cancelled flights?

  • Less than 4 weeks

    Votes: 40 18.9%
  • 5 weeks

    Votes: 4 1.9%
  • 6 weeks

    Votes: 6 2.8%
  • 7 weeks

    Votes: 5 2.4%
  • 8 weeks

    Votes: 15 7.1%
  • 9 weeks

    Votes: 4 1.9%
  • 10 weeks

    Votes: 21 9.9%
  • 11 weeks

    Votes: 11 5.2%
  • 12 weeks

    Votes: 5 2.4%
  • more than 12 weeks

    Votes: 110 51.9%

  • Total voters
    212
Just over 2.5 weeks for an EK PNR I cancelled online. Cash followed points by about 2 days. Only downside was because the ticket was in EUR I lost $20 because of forex moves, such is life.
 
The system must bee broken. I've received about 5 refunds in the last fortnight. All took about a week. Something's really wrong over at QF.
Are Q staff working to rule perhaps? Hit Q where it hurts and speed up refunds vs previous model?
 
Classic award cancelled in mid January. Still waiting for refund of taxes after two phone calls promising it would be refunded in 5-7 business days.
 
I’ve just watched the 7:30 Report on ABC. Qantas financial man said as of next week, 80% of refunds will be easily done on line and refunds received within a week. Not for “complicated bookings” or bookings made through travel agents.

I’ll believe it when I read reports here on AFF!
 
I’ve just watched the 7:30 Report on ABC. Qantas financial man said as of next week, 80% of refunds will be easily done on line and refunds received within a week. Not for “complicated bookings” or bookings made through travel agents.

I’ll believe it when I read reports here on AFF!
I saw that report tonight where Leigh sales interviewed Andrew David.

I wondered if there had been changes to enable online refunds to be done at the “touch of a button” rather than all the rigamorale that has ensued upto now?

the promise was 80% of future refunds within 7 days.

from memory, they had refunded $1.4 billion in the past year
 
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I canceled a QF reward last week 13th April. Called up QF and was talking to someone within 15mins, as I needed the points back quickly to snag a RTW J seats. Points back within 30mins, and $ back onto my card yesterday 19th!!
 
In cancelling two awards, nothing after 4 weeks, so called QF to ask what was happening. They were able to manually intervene and said points would be back within 48 hrs and refund soon after that. 5-7 days later, points from one award were returned and noticed a couple of days later that the taxes/surcharges from both awards had been refunded. But 3 weeks on, points from one of the awards have still not been refunded. Psyching myself into another call with them. How f&@*#&ed up are their processes? I mean it shouldn't be this hard, should it? These were simple single sector QF operated award bookings in economy.
 
I just spoke with Qantas now about a refund I requested via phone in February. Managed to get through to Cape Town with a great agent (Phoebe), using the standard 13 13 13 number all sorted in under 35 minutes!! I'm shocked!
 
Booked a Sin-Syd-Mel on 24Jan last points and cash thru QFF. Cancelled 7 Feb due to change of departure airport. Still waiting for refund of points and cash. Now 11th week!
 
I wondered if there had been changes to enable online refunds to be done at the “touch of a button” rather than all the rigamorale that has ensued upto now?
I imagine that all the rigmarole was put in place, by the board, to ensure that Qantas wasn't trading while insolvent - as Rex has suggest might have been "technically" happening during the pandemic. With better cash flow now, as more flights are booked, refunds may start to happen faster...
 
Just rang Qantas re previous commentary. Wait time was 18 mins amazing! Operator took details and referred to Awards team for refund. 7 mins later call cut off as I am asked by the IVR “how did the call go today”. Not happy. Voicemail 2 mins later advising refunded today and cash in 8 weeks!! Nice to see Q using our money for 19 weeks.
 
Cancelled a number of flights across 2 seperate award bookings on Thursday

Points and taxes refunded and in account within 48 hours for the booking which had origin altered (ie. full tax recalculation I believe??)

For the booking where I cancelled flights but origin remained the same, nothing as yet.
 
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Cancelled at the start of March (award redemption with WestJet), called up after 6 weeks and only got 1 of the 2 passenger points refunded. Advised to call back again 8 weeks after cancellation to chase up taxes.
 
I think I just manifested my refund.

Remembered this afternoon I was still waiting on ~$130 from an award booking cancelled 22 April (though possibly earlier). Points had come back into my account soon after cancellation.

I had made a couple of changes including from QF/QF to QF/JQ outbound/return, so figured it might make it necessary for a call.

However 20 minutes later I received an email saying it had been processed.

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Booked HKG-MEL x3 award seats on 17 Feb, cancelled online a few days later. Got points back a couple of weeks later (because I managed to win the lottery and get an Aus agent at the call centre when following up). Cash refund received today.

On the plus side I made $12 due to currency fluctuations.
 
I have a business sale fare, that I want to confirm the cancellation policy on, since I may be taking a different trip instead. The fare conditions say that there is a cancellation fee of AUD $600, would this be reduced by the fly flexible policy since it was booked Mar 1 for travel in early Nov?
 

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