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How long did Qantas take to process your refund for cancelled flights?

How long did Qantas take to refund your cancelled flights?

  • Less than 4 weeks

    Votes: 21 17.4%
  • 5 weeks

    Votes: 2 1.7%
  • 6 weeks

    Votes: 5 4.1%
  • 7 weeks

    Votes: 1 0.8%
  • 8 weeks

    Votes: 8 6.6%
  • 9 weeks

    Votes: 3 2.5%
  • 10 weeks

    Votes: 14 11.6%
  • 11 weeks

    Votes: 10 8.3%
  • 12 weeks

    Votes: 4 3.3%
  • more than 12 weeks

    Votes: 61 50.4%

  • Total voters
    121
Joined
Jan 9, 2016
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My sister and our friend are still battling to get their refunds for the flights we’d all booked to South Aftica.

We booked direct and had our refunds (points and revenue) back in July. Sister and friend via agents. Helloworld had told my sister that Qantas had given a date of Nov 17 but then last week advised her Qantas has said there was another delay of 47 days (yes, exactly 47 days).

This is ridiculous. I posted about this on QF’s Facebook page and was asked to private message them with details. I’ve done th and crickets...
A other case of (some) travel agents making their own rules!
 

RAM

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Messages
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A other case of (some) travel agents making their own rules!
It may well be the TA but as is 100% certain - Q has been dragging its feet on paying refunds.

Q is also known for using its market power. So with TAs, especially with all the 'sky is falling' media articles on the impending permanent demise of VA (until even October), Q held the whip hand.

If Q is dragging out direct bookings made by AFFers for up to 27 weeks - I would bet they are playing a similar game with many, especially 1 or 2 shop TAs. The best way to sort out this kind of 'he said, she said' is to put it in writing.

An email (provides an audit trail vs phone call) politely asking the TA why the refund has not been received, you can even mention earlier conversations where the TA may have said that it is Q dragging its feet.

Once you have it in writing then that evidence can be ACCC'able.

On the ABC Newsradio, around 8.22am this morning the ACCC Commissioner was talking about CV & refunds. She made it very clear that CV is no excuse for not paying full refunds and in no way gives any business the ability to retrospectively change their T&Cs.

Worth listening to her interview if anyone had doubts.
Yes. That’s my concern and why I want QF to say to me we have, or have not, passed the refund for my sister on to her agent. Just a single sentence will do.
Q will not provide any evidence that they may be the reason for the delay. Their financial position is so fragile that many have had great success by going onto Q's fb page to put it into the public domain just how desperately Q is holding onto the money.

For some reason Q then contacts the poster & money arrives within a couple of days.
 

bpeteb

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May 24, 2011
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Q will not provide any evidence that they may be the reason for the delay. Their financial position is so fragile that many have had great success by going onto Q's fb page to put it into the public domain just how desperately Q is holding onto the money.

For some reason Q then contacts the poster & money arrives within a couple of days.
I posted on fb on behalf of my sister and was asked to pm them and I've done that. Given them all of her details. Nothing back from them despite me asking twice now for just an acknowledgement. Maybe it'll just happen by magic
 

RAM

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Messages
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I posted on fb on behalf of my sister and was asked to pm them and I've done that. Given them all of her details. Nothing back from them despite me asking twice now for just an acknowledgement. Maybe it'll just happen by magic
Now I suggest you get your sister to email the TA and ask the question - along the lines of 'When we spoke on X Nov you mentioned that Q had said the refund would be processed by Y Nov. Subsequently you told me that Q has not provided the refund to you.

Can you confirm what the current information you have received from Qantas?
 

bpeteb

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Joined
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Now I suggest you get your sister to email the TA and ask the question - along the lines of 'When we spoke on X Nov you mentioned that Q had said the refund would be processed by Y Nov. Subsequently you told me that Q has not provided the refund to you.

Can you confirm what the current information you have received from Qantas?
I’m pretty sure she has all of that on an email already Ram. Agree. ACCC and consumer affairs next.
 

bpeteb

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Joined
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Messages
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My sister and the friend we were travelling with to South Africa were both advised by their respective TAs (helloworld and not sure) on Friday that their Qantas refunds had been received and that they should see the funds in their accounts early this week. These flight were in July and cancelled in May. Absolutely disgusting.
 
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