How long did Qantas take to process your refund for cancelled flights?

How long did Qantas take to refund your cancelled flights?

  • Less than 4 weeks

    Votes: 37 18.2%
  • 5 weeks

    Votes: 4 2.0%
  • 6 weeks

    Votes: 6 3.0%
  • 7 weeks

    Votes: 5 2.5%
  • 8 weeks

    Votes: 14 6.9%
  • 9 weeks

    Votes: 4 2.0%
  • 10 weeks

    Votes: 21 10.3%
  • 11 weeks

    Votes: 11 5.4%
  • 12 weeks

    Votes: 5 2.5%
  • more than 12 weeks

    Votes: 104 51.2%

  • Total voters
    203

Must...Fly!

Senior Member
Joined
Jan 12, 2010
Posts
7,371
Qantas
Gold
Virgin
Platinum
Just over 2.5 weeks for an EK PNR I cancelled online. Cash followed points by about 2 days. Only downside was because the ticket was in EUR I lost $20 because of forex moves, such is life.
 

OATEK

Established Member
Joined
Apr 12, 2013
Posts
4,911
Our latest experience was that we cancelled 2 tickets on 28/3/2022, and money was back on the credit card on 6/4/22 - so just over a week.
 

RAM

Established Member
Joined
Jan 30, 2011
Posts
3,358
The system must bee broken. I've received about 5 refunds in the last fortnight. All took about a week. Something's really wrong over at QF.
Are Q staff working to rule perhaps? Hit Q where it hurts and speed up refunds vs previous model?
 

levelnine

Established Member
Joined
Nov 7, 2009
Posts
1,381
Classic award cancelled in mid January. Still waiting for refund of taxes after two phone calls promising it would be refunded in 5-7 business days.
 

Port Power

Established Member
Joined
Jan 9, 2016
Posts
1,049
Qantas
Platinum
I’ve just watched the 7:30 Report on ABC. Qantas financial man said as of next week, 80% of refunds will be easily done on line and refunds received within a week. Not for “complicated bookings” or bookings made through travel agents.

I’ll believe it when I read reports here on AFF!
 

CaptJCool

Established Member
Joined
May 31, 2012
Posts
2,136
I’ve just watched the 7:30 Report on ABC. Qantas financial man said as of next week, 80% of refunds will be easily done on line and refunds received within a week. Not for “complicated bookings” or bookings made through travel agents.

I’ll believe it when I read reports here on AFF!
I saw that report tonight where Leigh sales interviewed Andrew David.

I wondered if there had been changes to enable online refunds to be done at the “touch of a button” rather than all the rigamorale that has ensued upto now?

the promise was 80% of future refunds within 7 days.

from memory, they had refunded $1.4 billion in the past year
 

Muppet501st

Active Member
Joined
Aug 22, 2015
Posts
777
Qantas
Gold
Virgin
Platinum
I canceled a QF reward last week 13th April. Called up QF and was talking to someone within 15mins, as I needed the points back quickly to snag a RTW J seats. Points back within 30mins, and $ back onto my card yesterday 19th!!
 

dajop

Enthusiast
Joined
Jul 1, 2002
Posts
13,590
In cancelling two awards, nothing after 4 weeks, so called QF to ask what was happening. They were able to manually intervene and said points would be back within 48 hrs and refund soon after that. 5-7 days later, points from one award were returned and noticed a couple of days later that the taxes/surcharges from both awards had been refunded. But 3 weeks on, points from one of the awards have still not been refunded. Psyching myself into another call with them. How f&@*#&ed up are their processes? I mean it shouldn't be this hard, should it? These were simple single sector QF operated award bookings in economy.
 
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jboy90

Member
Joined
Mar 28, 2016
Posts
141
I just spoke with Qantas now about a refund I requested via phone in February. Managed to get through to Cape Town with a great agent (Phoebe), using the standard 13 13 13 number all sorted in under 35 minutes!! I'm shocked!
 
Joined
Sep 22, 2014
Posts
8
Booked a Sin-Syd-Mel on 24Jan last points and cash thru QFF. Cancelled 7 Feb due to change of departure airport. Still waiting for refund of points and cash. Now 11th week!
 

dk4

Established Member
Joined
Mar 23, 2010
Posts
1,686
I wondered if there had been changes to enable online refunds to be done at the “touch of a button” rather than all the rigamorale that has ensued upto now?
I imagine that all the rigmarole was put in place, by the board, to ensure that Qantas wasn't trading while insolvent - as Rex has suggest might have been "technically" happening during the pandemic. With better cash flow now, as more flights are booked, refunds may start to happen faster...
 
Joined
Sep 22, 2014
Posts
8
Just rang Qantas re previous commentary. Wait time was 18 mins amazing! Operator took details and referred to Awards team for refund. 7 mins later call cut off as I am asked by the IVR “how did the call go today”. Not happy. Voicemail 2 mins later advising refunded today and cash in 8 weeks!! Nice to see Q using our money for 19 weeks.
 

jaseb

Member
Joined
Sep 21, 2011
Posts
153
Cancelled a number of flights across 2 seperate award bookings on Thursday

Points and taxes refunded and in account within 48 hours for the booking which had origin altered (ie. full tax recalculation I believe??)

For the booking where I cancelled flights but origin remained the same, nothing as yet.
 

magicpies

Intern
Joined
Aug 2, 2015
Posts
58
Cancelled at the start of March (award redemption with WestJet), called up after 6 weeks and only got 1 of the 2 passenger points refunded. Advised to call back again 8 weeks after cancellation to chase up taxes.
 

sqrt()

Member
Joined
Mar 23, 2020
Posts
132
Qantas
Gold
Virgin
Gold
I think I just manifested my refund.

Remembered this afternoon I was still waiting on ~$130 from an award booking cancelled 22 April (though possibly earlier). Points had come back into my account soon after cancellation.

I had made a couple of changes including from QF/QF to QF/JQ outbound/return, so figured it might make it necessary for a call.

However 20 minutes later I received an email saying it had been processed.

Happy to offer a manifestation training session for those interested...
 

djkelly69

Intern
Joined
Jan 5, 2015
Posts
64
Booked HKG-MEL x3 award seats on 17 Feb, cancelled online a few days later. Got points back a couple of weeks later (because I managed to win the lottery and get an Aus agent at the call centre when following up). Cash refund received today.

On the plus side I made $12 due to currency fluctuations.
 

FishFood

Member
Joined
Mar 2, 2022
Posts
168
Qantas
Silver
Virgin
Red
I have a business sale fare, that I want to confirm the cancellation policy on, since I may be taking a different trip instead. The fare conditions say that there is a cancellation fee of AUD $600, would this be reduced by the fly flexible policy since it was booked Mar 1 for travel in early Nov?
 

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