Classic Upgrade Reward refund

[JFi]

Hi all

Just a quick question which I think I know the answer to but don’t want to believe, so wanted to confirm with the experts here.

Was due to fly Mel – Syd for work but because of the fog yesterday, flight was delayed a few times and in the end, we weren’t going to make our meeting on time so the colleagues decided to cancel and just go back to the office.

I upgraded my return flight from Flex economy to business using 5000 points. When we were at the Sales Desk at the airport to process the refund, the lady said I would get the points back. Looking at this though Frequent Flyer Terms and Conditions | Qantas, does this mean I can say bye-bye to my points? I assume she meant I’ll get the points back less the standard processing fee which is 5000 points, so nothing in this case? My first ever successful upgrade turns out to be not so successful after all…

 

[serfty]

I believe you will get all the points back as you did not travel and it was not your fault.

If not, then you need to persue the matter.

 

[JFi]

Thanks for the quick and pleasant response!

Haven't had the best of luck with points recently after being rejected for the ANZ (held the card 12 months earlier) and finally giving up after chasing up AE for a referral that didn't seem to track even though another friend's did so a potential 105k there gone. 5k back would be welcome haha

Will follow up if I don't see it by the end of this week. Don't want them to come back with a standard response of you have to wait one week or something like that.

Thanks!