I was on NZ123 on Sunday flying from AKL-MEL on the All Blacks Livery 777 (ZK-OKQ). Upon landing in Melbourne on time (10:50am), we reached our gate okay. But then we were told that the APU had failed. So, we had to wait for Ground power unit. As there were a lot of aircraft taking off at this time, we were told, we might have to wait 20mins. After 20 minutes, the first GPU came around and it also failed. Then we waited for another one (which failed) and another one. Finally, we were out after sitting 1.5hours at the gate. The captain did keep us updated every 20mins or so and crew did offer water while we were waiting, but ofcourse the passengers were frustrated.
Flightradar24 and other tracking websites dont show this delay, but you can see that the outbount NZ124 on the day was delayed by 2+ hours.
AirNZ sent out an apology email so customers can use that as evidence for claiming travel insurance related costs.
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