They still do, but if you used your 'comp' the year before, you have no chance. Perhaps QF thought the OP would scrape in so didn't contact them which is poor. I would have called QF a few weeks before and explained the situation, and provided proof of upcoming plans to see if they can help. Always be pro-active.I remember when QFF used to contact you before reassessment date if you were a bit short and enquire as to whether you were planning any travel in the next year (and if so, the chances of being comped were higher). Sadly, another enhancement.