Who else still holds the Citibank Free For Life Premier Card?

[aikman]

I can't access the my cashback section in the app, been having the same issue for a while, anyone experiencing the same issue by any chance?

Same here. Good to know it is a widespread issue.

 

[Happy Dude]

I can't access the my cashback section in the app, been having the same issue for a while, anyone experiencing the same issue by any chance?

Mine hangs up which is actually an improvement on getting a message that "I'm not eligible for any offers", if I'm being optimistic.

It used to be all tickety-boo but I become ineligible after getting a 50k QFF points ready credit which, for some reason, required me to get a new app login. A few back 'n' forths yielded no reason for my sudden ineligibility nor any resolution, but I got an email of this months' offers. Oddly enough, for ages my cashback would also hang up and I didn't think anything about it but then it just magically starting working. So hopefully that will happen again.

In the meantime, I used the Special Gift Cards offer over the weekend, as per the email I received. No sign of the credit yet of course but I hope it comes through because I plan to the Discount Chemist Warehouse one this week.

 

[Johnnyaok]

Seems like those interpretations are not correct.

So I just called Allianz a few minutes ago, and asked them if "return overseas travel ticket means an air or cruise ticket departing from and returning to Australia" means both must be on one ticket because of the word "AN", or OK if on separate tickets. (I wanted to use their online form in order to get a written response, but the submit button of their online form doesn't work)

The staff said that, the word "an" means a ticket to come back, it does not say and does not mean one ticket for going and coming. I then asked if I were to fly out on one ticket one airline, come back on a different airline on a different ticket, he said this is OK. I then asked if I take a cruise ship to another country, then fly back on another? He said this is also OK, as I have "an" return ticket to come back.

I was wondering about that as well all my air tickets are one way with different airlines. Then I return to Australia using Krisflyer points does paying the taxes on that SA flight count a paid for airfare and qualify for the fee travel insurance. Anyone?

 

[RAM]

I was wondering about that as well all my air tickets are one way with different airlines. Then I return to Australia using Krisflyer points does paying the taxes on that SA flight count a paid for airfare and qualify for the fee travel insurance. Anyone?

Booked a SIA J Europe return using Krisflyer points in 2019 and paid 'fees' using Citi after ringing them to confirm that paying total cash cost met the criteria. Yes was the response, still that was 6 years ago - so I'd make that call and note down date, time and name of who you speak with.

Never cough/u/me.

 

[Chicken]

I was wondering about that as well all my air tickets are one way with different airlines. Then I return to Australia using Krisflyer points does paying the taxes on that SA flight count a paid for airfare and qualify for the fee travel insurance. Anyone?

Have you read "Citi Credit Cards Complimentary Insurance Policy Information Booklet Effective 1 July 2025"?

"- spend at least $500 on your prepaid travel costs; or
- obtain your return overseas travel ticket via your airline frequent flyer program, provided a minimum of 15,000 points were transferred to that frequent flyer program from points earned on a Citi branded card or via Citi Rewards, over a 12 month period prior to obtaining the overseas travel ticket;"

If your tax is not greater than $500, and you did not transfer points from Citi to SQ, then you are not covered.

 

[Johnnyaok]

Have you read "Citi Credit Cards Complimentary Insurance Policy Information Booklet Effective 1 July 2025"?

"- spend at least $500 on your prepaid travel costs; or
- obtain your return overseas travel ticket via your airline frequent flyer program, provided a minimum of 15,000 points were transferred to that frequent flyer program from points earned on a Citi branded card or via Citi Rewards, over a 12 month period prior to obtaining the overseas travel ticket;"

If your tax is not greater than $500, and you did not transfer points from Citi to SQ, then you are not covered.

Actually I can't really remember if The points were directly put into SIA or to Velocity than converted to SIA from from Velocity that was done over 3 years ago.As for at least $500 spend being charged on the card, with all the airfares combined easily passed that condition. I think I'll give them a call when I get back from my current excursion.

 

[Chicken]

Actually I can't really remember if The points were directly put into SIA or to Velocity than converted to SIA from from Velocity that was done over 3 years ago.

It needs to be within the last 12 months, so you better find your paper trail, as they could ask for evidence.

As for at least $500 spend being charged on the card, with all the airfares combined easily passed that condition.

I generally don't bother with the plane ticket requirement anymore, as it's much easier to simply charge $500 of hotels and walking tours. Less headache.