Ryanair has backed down and will pay reasonable expenses:
Ryanair agrees to pay volcano disruption expenses - Business Traveller
And of course MOL had the following to say:
Volcano disrupts all flights to UK (April 2010)
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Ryanair has backed down and will pay reasonable expenses:
Ryanair agrees to pay volcano disruption expenses - Business Traveller
And of course MOL had the following to say:
Out of curiosity only, does anyone here know about, or of anyone who has taken, one of those "supplementary" flights Qantas have arranged to ferry people back and forth to clear the backlog? From where have they found this additional capacity i.e. what kind of aircraft are they, are they packing everyone onto A380s for the extra seats? Is that affecting the normal A380 schedule?
Thanks
Thanks
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They may have done it. Did some quick checks, and can buy a ticket in Economy to SIN,HKG and BKK(BA flight, QF codeshare), tomorrow. All are Full-Flex, so not cheap... but it shows that they have re-opened flights etc.
The rumour was from a QF staffer btw.
Not surprising really. Just the backlog of airmail alone would fill up several jets I think.
QF30 was busy but not completely full. Y had several seats free, and W had two seats free. Wasn't able to check J.
Does add more weight to Qantas having sorted out a lot (or all) of their passenger issues ex-LHR.
And freight doesn't usually ring up and say "oh I'll cancel for now, and take the trip in six weeks time", nor does it decide to catch the train to paris and drive to rome/madrid/athens ...
lol. Thanks for the laugh
The other thing about the flight was that I didn't see any "We may be looking for volunteers" signs - ie they didn't seem to think it would be overbooked either. So both QF32 and QF30 seem to have returned to normal.
Perhaps we'll start seeing random boxes being put on seats and or sacks of postal mail stuffed in the overhead lockers. Sitting next to a shipment of live lobsters could make for an interesting TR.
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I wonder if the crew would supply a large container of boiling water!:shock:
docjames
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Any idea on the operating aircraft? And where they may have been pulled from?
From the ABC news website, 27/4: Clearly there is still a back log in Europe. Maybe the empty seats mentioned above were no shows, or people making last minute changes or cancellations.
"The backlog of Qantas passengers left stranded by the volcanic eruption in Iceland is expected to be cleared over the next two days.
About 15,500 passengers were left stranded and they have now been re-booked.
Qantas spokeswoman Olivia Worth says the airline is putting on five extra flights with about 4,000 seats to fly passengers between Australia and Europe.
She says that should clear the backlog.
"In the next 24 to 48 hours, we expect that any passenger who was delayed in Australia or Asia that includes Singapore, Hong Kong and Bangkok and also many of the passengers in London," she said.
She says some people have changed the times of their holidays and destinations and so they will not need to fly immediately."
Source: Airline passenger backlog set to be cleared - ABC News (Australian Broadcasting Corporation)
"The backlog of Qantas passengers left stranded by the volcanic eruption in Iceland is expected to be cleared over the next two days.
About 15,500 passengers were left stranded and they have now been re-booked.
Qantas spokeswoman Olivia Worth says the airline is putting on five extra flights with about 4,000 seats to fly passengers between Australia and Europe.
She says that should clear the backlog.
"In the next 24 to 48 hours, we expect that any passenger who was delayed in Australia or Asia that includes Singapore, Hong Kong and Bangkok and also many of the passengers in London," she said.
She says some people have changed the times of their holidays and destinations and so they will not need to fly immediately."
Source: Airline passenger backlog set to be cleared - ABC News (Australian Broadcasting Corporation)
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An interesting article about compensation.
Stranded airline passengers' rights vary widely by carrier.
Not all the estimated 5 million travelers stranded midtrip when an Iceland volcano triggered a shutdown of most of Europe's airports earlier this month were treated the same.
All of them needed food and a place to stay. But most who booked flights on U.S. airlines had to fend for themselves, while nearly all of those who booked on European carriers had their hotel and food bills covered.
That's one of the challenges facing travelers — and airlines — in the rapidly evolving world of global airline alliances. Allied carriers sell joint and connecting flights as if they're a single airline. But when things go wrong, each alliance member is governed by often very different consumer protection laws.
"There are a lot of inconsistencies in terms of customer care based on geography and the citizenship status of the traveler, or of the airline," says Forrester Research analyst Henry Harteveldt.
What's needed, he says, are global rules to protect passengers similarly, "given that air travel is increasingly global, and we have airline alliances all over the world."
Why the difference in treatment?
The European Union requires airlines to cover hotel and meal costs of passengers whose flights are canceled. That's intended to discourage airlines from overbooking flights and bumping passengers.
No such rule exists for U.S. airlines. The only time U.S. carriers are required to pay for disrupted passengers' hotels and meals is when the flight cancellation is caused by the airline.
Stranded airline passengers' rights vary widely by carrier.
Not all the estimated 5 million travelers stranded midtrip when an Iceland volcano triggered a shutdown of most of Europe's airports earlier this month were treated the same.
All of them needed food and a place to stay. But most who booked flights on U.S. airlines had to fend for themselves, while nearly all of those who booked on European carriers had their hotel and food bills covered.
That's one of the challenges facing travelers — and airlines — in the rapidly evolving world of global airline alliances. Allied carriers sell joint and connecting flights as if they're a single airline. But when things go wrong, each alliance member is governed by often very different consumer protection laws.
"There are a lot of inconsistencies in terms of customer care based on geography and the citizenship status of the traveler, or of the airline," says Forrester Research analyst Henry Harteveldt.
What's needed, he says, are global rules to protect passengers similarly, "given that air travel is increasingly global, and we have airline alliances all over the world."
Why the difference in treatment?
The European Union requires airlines to cover hotel and meal costs of passengers whose flights are canceled. That's intended to discourage airlines from overbooking flights and bumping passengers.
No such rule exists for U.S. airlines. The only time U.S. carriers are required to pay for disrupted passengers' hotels and meals is when the flight cancellation is caused by the airline.
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That's mis-leading; any flight ex an EU airport cancelled for any reason requires the airline to adhere to the EU "Right to Care" regulation; whether it be an USA carrier or not. (of course, it's different for a non EU carrier travelling to the EU).
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This article is from Aviation Week & Space Technology which is a significantly more reliable source than USA Today :!:
ICAO Ash Task Force Report Due by August
Apr 30, 2010
By Robert Wall
A new Volcanic Ash Task Force created by the International Civil Aviation Organization in the wake of the eruption of Iceland’s Eyjafjallajokull volcano will by Aug. 1 deliver a report on the collapse of European airspace in the days following the first eruption.
From this report, which will identify contingency plans and a framework for action if similar events unfold, will be followed by a roadmap “for establishing globally harmonized ash concentration thresholds, options for improved detection systems of volcanic ash, as well as recommendations to improve notification and warning systems” that should be completed by May 2011, according to the international organization.
ICAO Ash Task Force Report Due by August
Apr 30, 2010
By Robert Wall
From this report, which will identify contingency plans and a framework for action if similar events unfold, will be followed by a roadmap “for establishing globally harmonized ash concentration thresholds, options for improved detection systems of volcanic ash, as well as recommendations to improve notification and warning systems” that should be completed by May 2011, according to the international organization.
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markis10
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Looks like things are getting more serious!
Volcanic ash cloud: chaos across Europe as hundreds of flights cancelled
Not affecting LHR at this stage.
Volcanic ash cloud: chaos across Europe as hundreds of flights cancelled
Not affecting LHR at this stage.
docjames
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As is our BNE-MEL-HKG-LHR-CDG-LHR-BKK-SYD-BNE at the end of May/early June. The first LHR-CDG is a straigh though connection, but we have a number of days then till the CDG-LHR then a week before LHR-BKK so i'd like to actually get where we planned as we dont have much time away.
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