Virgin call centre: always technical difficulties.

Status
Not open for further replies.

R36snowbound

Member
Joined
Oct 7, 2011
Messages
134
Points
5
Everytime I call the Virgin call centre, I am asked to enter my velocity number and then go on hold.

An automated message then states "we are experiencing technical difficulties".....press 1 if you are a red member, 2 if you are silver, 3 if you are gold and 4 if you are platinum.

This has been going on for over 6 months?

Anybody else finding this annoying and any idea when VA will fix this?

VA is a great airline to fly with, great staff and great service. Their websites and call centres cause me the most angst and I would think these would be some of the less challenging issues that management have to deal with when running an airline.
 

Grimace1

Member
Joined
May 12, 2013
Messages
287
Points
165
When their telephone system IS working, it chucks a spaz attack and says my Velocity number is in-valid...lol
 
Last edited:

pythonisman

Active Member
Joined
Apr 2, 2012
Messages
589
Points
295
I've noticed this a handful of times over the last year or so, but most of the time (for me) it works alright.
 
Get paid up to 25% in real cash from your everyday purchases from leading companies such as Virgin Australia, Booking.com, Coles, Apple, Microsoft and much more. Free to join and no catches!

AFF Supporters can remove this and all advertisements

yohy?!

Established Member
Joined
Nov 30, 2009
Messages
4,500
Points
705
Qantas
Silver
Never had that message however entering my number always seems pointless as the rep always asks for it again
 

Wezza

Member
Joined
Nov 20, 2010
Messages
223
Points
150
I've never had that issue. Get straight through every time.
 
Status
Not open for further replies.

Enhance your AFF viewing experience!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..
Top