VFF website, haven't logged on in a while, forgot password, tried 3 times, now logged out.reset link not working for me | Australian Frequent Flyer
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VFF website, haven't logged on in a while, forgot password, tried 3 times, now logged out.reset link not working for me

AustraliaPoochie

Established Member
Joined
Feb 9, 2014
Messages
4,276
Anyone else in the same boat? (so to speak)?
Before I make the effort to phone up the Philippine VFF contact centre, and do the merry go round, either wait or get cut off in the queue.
It just keeps asking for VFF membership number, I enter that, and its then the email address, enter that, and then press enter on the red button, and it comes back with the same again, membership number and email address, several times I tried, and its the same with this process.
Am only VFF PS.
Guess I will have to call the call centre, in the end, but just to ask if others are having trouble with the VFF website.
They have started a new, ((experience.velocity))... etc, etc, etc, that one comes up, but its when trying to get into my account that it all goes pear shaped.
Anyone else having major troubles with VFF?
 

serfty

Veteran Member
Moderator
Joined
Nov 16, 2004
Messages
43,010
Qantas
Platinum
Virgin
Platinum
Flights
My Map
Just logged in... no issues ...

But I did find I have 8 complimentary fare upgrades expiring in May next year.

Will I be able to use then? I know not.
 

oz_mark

Enthusiast
Joined
Jun 30, 2002
Messages
18,470
Flights
My Map
Just logged in... no issues ...

But I did find I have 8 complimentary fare upgrades expiring in May next year.

Will I be able to use then? I know not.
Same, Same.

And the way my year is going, I'm going to need a Velocity StatusKeeper program to retain Platinum next year.....

Hopefully Bain will find it in their hearts to gift a few more Status Credits.
 

Major

Established Member
Joined
Jan 21, 2011
Messages
4,226
Qantas
Bronze
Virgin
Platinum
Flights
My Map
Just logged in with no problems

I have 4 upgrades expiring Jan 2021 and 4 in Jan2022. Probably won't use the 1st lot but hopefully take advantage of the others
 

AustraliaPoochie

Established Member
Joined
Feb 9, 2014
Messages
4,276
Totally new Windows10 laptop works a treat.
Thanks again everyone.
2013 laptop will now not be used.
New laptop was able to change password in few seconds flat.
Points have increased via family transfers and Coles FB SC earn.
VGW points still added.
Slow as they are.
Now, lets hope Bain does not do any en(c)ha(nt)cements.
 

Matt_01

Established Member
Joined
Mar 12, 2016
Messages
2,405
Qantas
Platinum 1
Virgin
Platinum
Flights
My Map
Just logged in... no issues ...

But I did find I have 8 complimentary fare upgrades expiring in May next year.

Will I be able to use then? I know not.
I also had 8 upgrades, between now and May 21 I have a single return VA flight which is already in J. Although many think these upgrade are beneficial mine just normally go to waste. IMO it would be a greater benefit if I could gift them away to be used by friends and family.
 

AIRwin

Established Member
Joined
Apr 13, 2013
Messages
3,279
Qantas
Gold
Virgin
Gold
Flights
My Map
IMO it would be a greater benefit if I could gift them away to be used by friends and family.
You can also use the complimentary upgrades for others travelling on the same flight.
 
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