Velocity Scheduled System Maintenance (8-11th June 2012)

[jsd]

Just recieved this, thats a very long time for 'Scheduled Maintenance', I wonder what they are doing?

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[TD="class: td1"]Dear Mr Devereux,
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[TD="class: td1"]This message is to advise that between midnight (AEST) on Friday 8 June and 6:00am (AEST) on Monday 11 June 2012 we will be undertaking scheduled system maintenance.


During this time, some of our usual services will not be available, including:


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[TD="class: td4"]Logging in to your Velocity Frequent Flyer Account
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[TD="class: td4"]Making a new booking using Velocity Points
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[TD="class: td4"]Upgrading using Points
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[TD="class: td4"]Redeeming Points in the Velocity Rewards Store
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[TD="class: td4"]Redeeming Points with program partners
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[TD="class: td4"]Earning Points via the Velocity Global eStore
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[TD="class: td1"]If you have plans to make a booking using Points or redeem Points during this time, we encourage you to do so prior to the system maintenance taking place.


If you require urgent assistance over the maintenance period, please email [email protected] and a member of the Velocity Frequent Flyer team will contact you as soon as possible.


We apologise in advance for any inconvenience this may cause you and thank you for your patience and understanding.


Yours sincerely,








Phil Gunter
General Manager, Velocity Frequent Flyer
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[samh004]

Has an expected weekend service outage ever gone to plan?

Looking forward to Monday the 11th June's morning

 

[mella2007]

I was just about to copy my letter I received a min ago!

 

[Moopere]

Seems to already be out of action today, 1st June. Can't log in to Velocity, can't check existing bookings .... got a flight tomorrow morning, hope yesterdays Navitaire debacle isn't repeated

 

[mella2007]

I can use Velocity's website fine....but Virgin Australia's website is down at the moment

 

[MarkD]

They are removing any reference to "any time Access" LOL

 

[Deleted member 29185]

One streamlined website?
Getting qualifying flights to work? (mine still doesn't show)

(I can't access Velocity right now either!)

 

[oz_mark]

One streamlined website?

Given the T&C changes on the Virgin Money cards, that seems to be coming. That change in the T&C's are July though....

Velocity site is working for me though....

 

[Leumas]

Monday the 11th will be a public holiday too... As long as it doesn't affect the airline's core operation (like check-in, flight sales, etc.), hopefully it won't impact too much over a long weekend...

Good luck...!

 

[Comoman]

The 11th isn't a public holiday everywhere....

Not in WA anyway.

 

[TirEoghain]

My flight to Perth that weekend will make me Gold Status. Hopefully some glitch occurs that makes me Plat instead..

 

[eastwest101]

For that amount of down time - I would expect a complete web site re-design that will hopefully be much better than the current one, the current sites are very poorly designed and "dumb".

 

[Deleted member 29185]

My flight to Perth that weekend will make me Gold Status. Hopefully some glitch occurs that makes me Plat instead..

Or red??????

 

[flyingjabiru]

online upgrade option?

 

[LiamR]

Grrrrrr. FirstWorldProblem

The people at Virgin who are responsible for the migration to Saber (or is it Sabre, I can never remember?) only started three weeks ago, so I highly doubt they are ready to transition the loyalty program to a new system, I'd say they are just introducing new features to the current one.... Wonder what they'll be?

 

[Moopere]

Would want to be some hell good features. Imagine the business impact this downtime is going to have. Its going to be _huge_

 

[leemin]

online upgrade option?

I hope so! And while they're at it, introduce points upgrades on international flights.

 

[Major]

Personally I hope they are integrating the Virgin and Velocity websites. Swapping between the 2 sites is a PITA

 

[Simo]

VA seems to have a lot of planned outage weekends/days for there systems.

Correct me if I am wrong but QF don't have very many at all.

 

[mavrick9]

I can't get the Milage Calculator to work on this page:
Earning Status Credits | Velocity Frequent Flyer

Could it be a re-jigging of the miles : status ratios soon?