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Upgrade a CX reward on an existing PNR

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Is this correct advice from QF or a HUACA .... I have a J CX reward CBR-HKG-JFK which has a very long transit in HKG, booked via QF.

I saw an F seat on CX with a much shorter connection and wanted to upgrade to that in the same PNR on the same date.

QF said CX wouldn’t do it as all CX see was a married segment breach.

I already have a booking, so does this sound correct? Thanks for any advice.
 

MEL_Traveller

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Is this correct advice from QF or a HUACA .... I have a J CX reward CBR-HKG-JFK which has a very long transit in HKG, booked via QF.

I saw an F seat on CX with a much shorter connection and wanted to upgrade to that in the same PNR on the same date.

QF said CX wouldn’t do it as all CX see was a married segment breach.

I already have a booking, so does this sound correct? Thanks for any advice.

This could be correct. Married segments would be for the SYD-HKG-JFK and availability would need to be for both flights in order for you to change the HKG-JFK. If the SYD (or wherever you are flying via) has availability right through then you should be able to change it. If the QF connector is causing the problem you could drop it and get a separate award or paid ticket.
 

mrsterryn

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Hope you don't mind @get me outta here would it make a difference if it was Qantas own seat ?
I have first on all the international legs except SYD to Tokyo ...which is a Qantas leg.
If there was first seat available (don't know if there is first on Syd to HND ) could it be updated ?
 

MEL_Traveller

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Hope you don't mind @get me outta here would it make a difference if it was Qantas own seat ?
I have first on all the international legs except SYD to Tokyo ...which is a Qantas leg.
If there was first seat available (don't know if there is first on Syd to HND ) could it be updated ?


Connecting from QF to CX should be ok in principle. Married segments are generally within one airline.
 
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Thanks. Sorry, I should have said CBR - BNE - HKG - JFK.
No F for BNE (HKG) - JFK. So, I’ll try to find a day rate at HKG hotel airport.

This could be correct. Married segments would be for the SYD-HKG-JFK and availability would need to be for both flights in order for you to change the HKG-JFK. If the SYD (or wherever you are flying via) has availability right through then you should be able to change it. If the QF connector is causing the problem you could drop it and get a separate award or paid ticket.
 
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QF did say to me that if it was QF it would’ve been OK.

Hope you don't mind @get me outta here would it make a difference if it was Qantas own seat ?
I have first on all the international legs except SYD to Tokyo ...which is a Qantas leg.
If there was first seat available (don't know if there is first on Syd to HND ) could it be updated ?
 

MEL_Traveller

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Thanks. Sorry, I should have said CBR - BNE - HKG - JFK. No F for BNE (HKG) - JFK. So, I’ll try to find a day rate at HKG hotel airport.

It's not F availability BNE-HKG - it's whether there is availability BNE-HKG-JFK which includes your new HKG-JFK in F.

It may be that the married segment rule being applied for your new HKG-JFK (in F) doesn't allow travel from BNE (restricted), or even any Aussie port. Or it might allow travel from SYD or MEL etc.

Alternatively if all Australia is off the list it might only be allowed for travel from somewhere in Asia. It all depends how CX is maximising its revenue to restrict the HKG-JFK.

You could check MEL-HKG-JFK and see if that's available for example, then change your CBR flight accordingly. Or see if SIN-HKG-JFK and fly QF to SIN.
 
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Thanks, I’ll have a look for other award availability but I don’t think I’ll get that lucky to find anything else.

It's not F availability BNE-HKG - it's whether there is availability BNE-HKG-JFK which includes your new HKG-JFK in F.

It may be that the married segment rule being applied for your new HKG-JFK (in F) doesn't allow travel from BNE (restricted), or even any Aussie port. Or it might allow travel from SYD or MEL etc.

Alternatively if all Australia is off the list it might only be allowed for travel from somewhere in Asia. It all depends how CX is maximising its revenue to restrict the HKG-JFK.

You could check MEL-HKG-JFK and see if that's available for example, then change your CBR flight accordingly. Or see if SIN-HKG-JFK and fly QF to SIN.
 
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Just to be to be sure, please do your own research, don’t want you wasting any points. :)

[ QUOTE="mrsterryn, post: 1886076, member: 58328"]Thanks for that. Handy to know
Now to ask husband for more points:)[/QUOTE]
 
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UPDATE: To recap, QF told me I couldn't change my J seat to F on the same sector and same date for a better connection HKG-JFK. It is part of a married segment and the previous sector was not available even if the 2nd sector was. I had a knowledgeable, patient and sympathetic agent and I just said I was disappointed and gave up.

Looking at my bkg today to check seats, I see although I am still on the same flights, I have been given F and have seat 1A to prove it. Yippee, that's 16 hours in F instead of J, and access to The Pier. I hope it bloody well sticks. Anyone had that before - that agent must have changed it?


It's not F availability BNE-HKG - it's whether there is availability BNE-HKG-JFK which includes your new HKG-JFK in F.

It may be that the married segment rule being applied for your new HKG-JFK (in F) doesn't allow travel from BNE (restricted), or even any Aussie port. Or it might allow travel from SYD or MEL etc.

Alternatively if all Australia is off the list it might only be allowed for travel from somewhere in Asia. It all depends how CX is maximising its revenue to restrict the HKG-JFK.

You could check MEL-HKG-JFK and see if that's available for example, then change your CBR flight accordingly. Or see if SIN-HKG-JFK and fly QF to SIN.
 

MEL_Traveller

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UPDATE: To recap, QF told me I couldn't change my J seat to F on the same sector and same date for a better connection HKG-JFK. It is part of a married segment and the previous sector was not available even if the 2nd sector was. I had a knowledgeable, patient and sympathetic agent and I just said I was disappointed and gave up.

Looking at my bkg today to check seats, I see although I am still on the same flights, I have been given F and have seat 1A to prove it. Yippee, that's 16 hours in F instead of J, and access to The Pier. I hope it bloody well sticks. Anyone had that before - that agent must have changed it?

How far away is the flight and was the award re-priced to reflect F? (If the flight is close in it may be that you have been op-uped.)

It would be odd for the agent to change it if there was an additional cost involved without first consulting you (because if you didn't agree they could have a hard time putting you back in your original cabin).
 
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My QF points are intact and there’s no charge on my cc. The flight is in May. It’s mysterious, especially as it’s not even QF, and I hope I don’t get shown back to J next to the loos and galley later on.
 

Pushka

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I had similar issues with CX and wanting to amend a PNR. I had to cancel and immediately rebook which was done. It must be a CX thing to marry segments.
 
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Yes, that’s what QF said, that it would’ve been allowable on QF, but not CX due to the married segments.

I had similar issues with CX and wanting to amend a PNR. I had to cancel and immediately rebook which was done. It must be a CX thing to marry segments.
 

MEL_Traveller

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My QF points are intact and there’s no charge on my cc. The flight is in May. It’s mysterious, especially as it’s not even QF, and I hope I don’t get shown back to J next to the loos and galley later on.

You might want to investigate this with QF. If the seat hasn't been paid for it really depends if your ticket has been reissued in the correct class for award F. If it hasn't, CX may auto-cancel an 'unpaid' ticket - especially since they have so many of the Vietnam mistake fares at play (ie, they may need every seat they can get in F).

Trying to 'get back' a J award seat if this has been an error could take some time and better to get it sorted out now rather than later when there might be no seats - including your original - left (QF can't force CX to convert revenue to award seats).

A quick call should be able to sort it out :)
 
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So, after a ‘quick call’ it would seem that that was what was originally booked. But, I still can’t change to an earlier flight. Even less chance now as you remind me, of all the mistake fares.

You might want to investigate this with QF. If the seat hasn't been paid for it really depends if your ticket has been reissued in the correct class for award F. If it hasn't, CX may auto-cancel an 'unpaid' ticket - especially since they have so many of the Vietnam mistake fares at play (ie, they may need every seat they can get in F).

Trying to 'get back' a J award seat if this has been an error could take some time and better to get it sorted out now rather than later when there might be no seats - including your original - left (QF can't force CX to convert revenue to award seats).

A quick call should be able to sort it out :)
 

MEL_Traveller

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So, after a ‘quick call’ it would seem that that was what was originally booked. But, I still can’t change to an earlier flight. Even less chance now as you remind me, of all the mistake fares.

Even if you were originally booked in F, that doesn't solve the married segment issue. The only flight CX is allowing for award travel is the HKG-JFK flight you are now on.

However, close in to departure (starting from about 2 weeks out, but particularly 7 days and again 2-3 days before departure) CX usually opens up their F cabins and will convert just about everything left over to award availability.

At that time the married segments may change or be removed, opening up more options for you (including the shorter connection).
 

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