I'm against enforcement of only one type of security, without allowing for other circumstances.
Or perhaps I've misunderstood. The way I read it you were implying it was SMS or nothing to be able to login. I was pointing out there are other methods available.Umm... care to point out where I've ignored that?
Works for me. I live in new Zealand and have an Australian phone account with no data roaming but I receive SMS. No cost, even when I havn't topped up my account.Do you have to pay for receiving SMS outside AU? We maintain a very low cost Australian SIM card (data roam always turned off) we use to receive SMS for authentication for several Australian banks ( which don't accept/work with overseas phone numbers) . We don't pay for incoming SMS, only outgoing. Main problem is if we forget to turn the phone off after we use it, someone calls and it gets diverted to voicemail - which costs $$$ if phone is on (but not if phone is off).
I think there are 2 problems here.Well, this has annoyed me mightily for a different reason to most. Let me explain.
I'm partially deaf and can't understand voices over phones.
Yes you can, by switching to security questions and answers instead of SMS. It's in the AFF newsletter, and mentioned many times in this thread.Surely you can opt out of this rubbish.
trying telling this, to the victims in the ABC article I linked to earlier.I hardly think FF points are something so valuable you need this kind of crazy security. Firstly, if you steal someone's points to book yourself a ticket....
Except they didn't work for me when trying to check my mother's account at her request (she is on a cruise in Alaska). She finally received the text message 10 hours (not 10 minutes) after I tried to log in when she turned her phone back on once in port and awake! The alternative method (answering 3 out of 4 questions correctly) got a message that Qantas needed more information placed on her account. Not a huge deal and we will add extra info when she returns but given that we both get at least 5 emails a week from Qantas, the least they could have done is send a message to customers letting them know that this was going live this week!
I couldn't find it.... a lot of stuff about which phone companies don't charge for overseas SMS and fake news about that stuff etc.... would be keen to read it if you can be bothered to re-post the link.trying telling this, to the victims in the ABC article I linked to earlier.
Hate to put a Telstra plug in.... but my current plan with Telstra is $80/mo, 90GB data and unlimited everything else incl roaming. The only restriction is roaming data is limited to 2GB month, and then $10 for extra 500MB.You could always stop using telstra... voda and optus are basically giving away roaming with near unlimited data and free call and txt ofcourse
I totally agree. They should have sent comms out at least a month in advance. They have been bombing my e-mail with junk everyday, yet they couldn't send 1 single comm out about this. This is poor form. If I did this at my work, I would get more than a boot up my blackhole.the least they could have done is send a message to customers letting them know that this was going live this week!
How enduring power of attorney documents enable children to rip off the elderly (16 Dec 2018 ABC)would be keen to read it if you can be bothered to re-post the link.
Imagine just 1 example of this, son stealing points and pretending to be retired father with life time gold, used his points, fly, lounge. A year later, father found all his points emptied out. Herald Sun, Today Tonight. What sort of a PR mess is Qantas going to have to clean up?In the meantime, unless these "victims" number in the 1000s, we are talking pretty low numbers yeah? There are 11 million QF members, billions of points moving around every year I would imagine.... I wonder how much of a "risk" this kind of fraud actually is, and whether it is worth it to implement such a stupid system.
Exactly, which is why, I would rather they use their resources on things like flight search engines and what not. So many banks are using SMS, 1 more is not going to, I don't know, end of the world?Their system is immature and feels very much like the product of the work experience guys or the B team from some 2nd rate IT vendor.....
Except that the people who steal points can be those who on sell the points to some unsuspecting individual or to dodgy on line agents so the person turning up for the flight is also a victim who pays a high price for being the victim of a scam.Surely you can opt out of this rubbish. I hardly think FF points are something so valuable you need this kind of crazy security. Firstly, if you steal someone's points to book yourself a ticket.... you are dumb, because the ticket will be traced to you when you turn up to the airport to board the flight..... secondly, if someone "hacks" your account and sends the points to themselves, well, once again, there will be a trail of who dunnit as the recipient must also be a FF member and the airline knows where they live... literally.
This is quite different to bank account hacks, where someone can wire money to an OVERSEAS bank, which makes it much harder to trace.
Sounds to me like Qantas has doubled down on the "B" team they call IT... no doubt the idea of some second rate hack who doesn't really know what they are doing.....
Evidence please. Happy to consider this scenario with some evidence.....Except that the people who steal points can be those who on sell the points to some unsuspecting individual or to dodgy on line agents so the person turning up for the flight is also a victim who pays a high price for being the victim of a scam.
The thief will have covered their tracks.