the least they could have done is send a message to customers letting them know that this was going live this week!
I totally agree. They should have sent comms out at least a month in advance. They have been bombing my e-mail with junk everyday, yet they couldn't send 1 single comm out about this. This is poor form. If I did this at my work, I would get more than a boot up my blackhole.
would be keen to read it if you can be bothered to re-post the link.
How enduring power of attorney documents enable children to rip off the elderly (16 Dec 2018 ABC)
The theme of that story, is younger / more computer and legal stuffs OK relos, are stealing from older / less computer OK / less legal OK relos. This story makes me angry, but well, human nature.
In the meantime, unless these "victims" number in the 1000s, we are talking pretty low numbers yeah? There are 11 million QF members, billions of points moving around every year I would imagine.... I wonder how much of a "risk" this kind of fraud actually is, and whether it is worth it to implement such a stupid system.
Imagine just 1 example of this, son stealing points and pretending to be retired father with life time gold, used his points, fly, lounge. A year later, father found all his points emptied out. Herald Sun, Today Tonight. What sort of a PR mess is Qantas going to have to clean up?
And imagine if you were the person in QF who made the call not to go live with this SMS for now (sure, there maybe better options, but this is the cheapest quickest off the shelf solution you could get, that's all the resources and budget you had). Now, go explain to your boss, how you made the decision not to implement this, and have your boss go and face the people up there. Awkward is the least of your problem.
Their system is immature and feels very much like the product of the work experience guys or the B team from some 2nd rate IT vendor.....
Exactly, which is why, I would rather they use their resources on things like flight search engines and what not. So many banks are using SMS, 1 more is not going to, I don't know, end of the world?