I am a fan of 2 factor authentication.Ok, so I'm trying to work out what all the fuss here is. Out of curiosity, I clicked the button that said 'verify another way' (or similar) and was presented with the following:
View attachment 177219
Now if you can't answer:
- the DOB of the person
- the postcode per the users details
- date of joining (it's found on your FF card)
- the security question (which can be updated in your profile: My Account > Personal Information > Security Questions)
Then I daresay that you shouldn't be accessing said person's account. Don't get me wrong, it's certainly not user friendly, but there is an alternative way to access without needing to receive an SMS.
However, my mother is in Alaska on a cruise and sent me a rather cryptic email about missing points and asking me to check her QFF account. Yes - I am her travel "EA". Tried the 'verify another way' option, answered the questions and the system told me that her account was missing information. Annoying. Not earth shattering but inconvenient. When she gets back we will have to change the phone numbers or add some more info into her account for future access.