Sadly I had thought that myself. Media and the general public are probably rightly more interested in people being able to pay their home loans going forward. Probably why Qantas feels they can treat their customers like cough because there is bigger issues going on in the world so they feel they can get away with it.
Hi David, I wouldn't discount the media at this stage or assume what the public might/might not be interested in. Call back radio is a very hungry beast - it churns through stories in the morning at an astonishing rate, given what happens in the mornings and people's attention span.
Qantas is a very live topic; there are lots of Australians with a vast number of QFF points accrued wanting to use them. They have seen and felt the long snaking lines at the airports. Your dreadful experience with Qantas will get people's attention. Just look at the number of responses your plight has generated here - albeit a defined audience. All you need to do is use just one A4 page only with dots points for the radio. 10 dots points max.
- initial circumstance that caused the problem. One sentence.
- personal circumstance. One sentence.
- number of calls you've made;
- total number of hours spent on the phone;
- number of times you were disconnected;
- how many different Qantas people you've dealt with - with no result
- standout responses from Qantas staff - the howlers.
- where you're at now
- what you want to happen
etc.
etc; Keep it to the stats. The details you can flesh out on air.
All in larger font. Easy for the show runner to read, easy for the on-air people to digest and read. If you're lucky, you'll have about 5 mins max and try to get the conversation to happen just before or after a news bulletin.
Give it a shot David. Corporations like Qantas need to to be held to account. It is unconscionable that it has been 3 weeks and still no resolution. It's an indictment on the company and its attitude towards its customers.