EVERYONE, we officially have J seats in Brisbane to Perth, Perth to London!! Received a call from a lovely lady called Dema (she was Australian). Not sure her exact role. But she had been put on to my case from someone else (she didn’t say how or by who) and wanted to apologise for everything I’d been through. She could see very easily that it was a call centre mistake and that centre will be receiving some feedback. She has created 2 seats for us and the baby, reimbursed the extra points and taxes. It’s finally over… I can’t believe it…. My guess is my emails to Olivia worth or Stephanie Tully perhaps finally got read? But regardless, it’s officially sorted. thank you for the support, suggestions and kind words along the way.