This is what happened to me when I tried last week to make an Award booking. The 1300 number put me on hold for 20 minutes and ultimately I think the person who answered was having a bad day.Not so much an experience rather than a question has anyone noticed any changes to the 1300 number in the last day or so. When I called the 1300 on Tuesday it worked as normal however when I called it to day there was a wait so I put the phone on speaker and continued working. I lost track of time and when I looked at the phone I had been on hold for around 30 minutes so I gave up and called back thinking it might be a call routing problem. When I called back I noticed that the initial message said the usual 'thanks' stuff and 'welcome to the special services team' or words to that effect.
This evening I called the 02 number and the greeting was 'welcome to the VIP team' and was advised that the call would be answered in 15 minutes. When I got through I dealt with the reason for the call and then asked if there had been any changes to the 1300 call routing mentioning 'welcome to the special services team' the agent advised that the special services team tend to take care of mobility and other special requests. To cut a long story short the agent advised it would be escalated and to use the 02 number for the next 48-72 hours.
I would not disagree and would suggest that a change may have been raised at the QF CAB for the 'special services team' and forgotten this was the former team that supported P1. There are heaps of threads around the quality of QF ITS.re phone number shuffle.. I wonder if this is related to QF getting angsty about the use of the "priority airport numbers" and pointing those to the general lines, and somehow the P1 number has gotten rerouted to the wrong desk by accident.
I also had a good P1 experience earlier this week. It felt like 2019 again!
I was seated in 4C and 4A was also a P1 (with 4B blocked). After J cabin meal service was done the CSM came to row 4 with his iPad for a quick chat and offered us some wine from J and a few refill. Considering how depressing interactions with airport staff have become ( the competent staff are not allowed to do anything useful since the lounge service desk are closed and everyone else seems to be in training) it was great to see a CSM genuinely caring about customer satisfaction.
Had an invite to a dinner in Sydney (no not Neil Perry this time). At the new Kimpton.
That's interesting, as I was originally booked on the QF24 on 23APR22 which was subsequently cancelled. I called P1 VIP and explained I needed to be back in Melbourne on 24APR (next available QF24 service). They offered to put me on TG to SIN or elsewhere to connect with a QF flight, even where no I class was available - comment was "we can do anything we need to on our own services for P1s".Advised by Qantas today via standard email that a flight had been changed between HKT-KUL-SIN from the 25th of the month to the 24th of the month I am supposed to be connecting on QF 36 to Melbourne on the 25th. They cant transfer me to the 24th on QF36 and cant get me to Singapore on the 25th. Looked at alternatives and they tell me cant even get me from Bangkok on the 25th. Not happy. P1 Team seemed disinterested.
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It shouldn’t matter what DSC or sales are on.over an HOUR?! That is ridonculous !
I wonder if the Double (things) promo and sale has put extra pressure on the CCs?
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