maureeng
Member
- Joined
- Sep 25, 2009
- Posts
- 276
My daughter was traveling Bangkok on a Qantas reward ticket. I gave her a lounge pass to use so she got to the airport early to relax in the lounge. She was a bit anxious as it was her first overseas trip without her young children. She got to the lounge only to be told as it was a code share with Emirates she could not come in. She said she used her Qantas points but the lady on the desk said it doesn't matter as the ticket
has an Emirates flight number. My daughter said she wasn't aware of that and asked if she could please use the pass as she had almost 3 hours before the flight. The attendant then got very condescending and said " you are on a FREE ticket and we have paying passengers!!! What the???? The reason she got her "free ticket" was being loyal to Qantas and accumulating the points as are all her family. Both my husband and myself are platinum.
I understand they have rules, but to be made to feel so inferior and rejected and almost in tears and told to find a cafe downstairs I think this is appalling treatment of a loyal customer.
has an Emirates flight number. My daughter said she wasn't aware of that and asked if she could please use the pass as she had almost 3 hours before the flight. The attendant then got very condescending and said " you are on a FREE ticket and we have paying passengers!!! What the???? The reason she got her "free ticket" was being loyal to Qantas and accumulating the points as are all her family. Both my husband and myself are platinum.
I understand they have rules, but to be made to feel so inferior and rejected and almost in tears and told to find a cafe downstairs I think this is appalling treatment of a loyal customer.