Qantas international business lounge Sydney attitude.

[TomVexille]

No, it is exactly not what I suggested. I only mentioned emirates. I didn't make any mention of other airlines and people can stop trying to pretend I did.

Yes, but why should awards on EK be any different to any other ticket sold by QF?

 

[oz_mark]

The failure here is the fact that you cannot get an award ticket with a QF flight number. Nothing to do with the pass rules.

Isn't that the case with nearly all award tickets industry wide - they're mostly ticketed as the operating carrrier?

 

[Vic]

Yes, but why should awards on EK be any different to any other ticket sold by QF?

Why do Qantas have a special relationship with EK outside of Oneworld?
Why do Qantas club members have access to some partner airline lounges, for example american, as a special relationship?
the emirates partnership was very much, marketed, as an extension of flying Qantas. It's the same and very special, unlike other partnerships between Australian and Europe. Emirates has special earning that is not available on other partners. Qantas keenly try to push qantas customers onto emirates. Why not extend that special arrangement to all areas?
Why not challenge the airlines to benefit the customer rather than just accept?

 

[mannej]

Why do Qantas have a special relationship with EK outside of Oneworld?
Why do Qantas club members have access to some partner airline lounges, for example american, as a special relationship?
the emirates partnership was very much, marketed, as an extension of flying Qantas. It's the same and very special, unlike other partnerships between Australian and Europe. Emirates has special earning that is not available on other partners. Qantas keenly try to push qantas customers onto emirates. Why not extend that special arrangement to all areas?
Why not challenge the airlines to benefit the customer rather than just accept?

Whilst this is O/T, EK isn't the only non-OW airline that a QFF member can earn points on.

 

[TomVexille]

Why do Qantas have a special relationship with EK outside of Oneworld?
Why do Qantas club members have access to some partner airline lounges, for example american, as a special relationship?
the emirates partnership was very much, marketed, as an extension of flying Qantas. It's the same and very special, unlike other partnerships between Australian and Europe. Emirates has special earning that is not available on other partners. Qantas keenly try to push qantas customers onto emirates. Why not extend that special arrangement to all areas?
Why not challenge the airlines to benefit the customer rather than just accept?

Because QF needs EK, and it suits QF
Again, it suits QF
The point of QF passes and QC is to push people to book QF, not anyone else, not even their JV partners. While I agree that it's not a great situation to not be able to buy the QF code on the EK flight with points (and paying with points is still paying). The EK partnership is not an extension of flying QF however, otherwise you would earn SCs on EK codes and the same number of points as if you flew QF. Even within the JV, QF definitely want you to book QF.

 

[samh004]

Try not to stray too far off topic.

I believe the OP wasn't complaining that their daughter should have been allowed in on an EK-coded flight. They were complaining of the rude manner in which staff treated their daughter.

Not on a first hand basis either, but I have heard similar, as I relayed upthread.

 

[JohnK]

But it wasn't a codeshare. If the OP's daughter tried getting access on a paid ticket with the same flight number the outcome would be the exact same, no entry permitted.

That's my point. Qantas sells codeshares but if using points then you get an EK flight number. A little deceptive in my opinion and should be exactly the same regardless of using cash or points.

Why the differentiation? Just for lounge access?

 

[esseeeayeenn]

But it wasn't a codeshare. If the OP's daughter tried getting access on a paid ticket with the same flight number the outcome would be the exact same, no entry permitted.

But if she was paying with $ she would have had a choice to book the QF flight number and we wouldn't be having this discussion.
The whole point is that as art of the deal with EK QF have set up the award booking system so that you get an EK flight number without the option of choosing a QF flight number.
In my view that administrative detail should not stop a customer using the lounge.
And the same situation should apply to QP members.
I did try to word my previous post carefully to avoid reference to the pass because I think the pass is irrelevant.

In these circumstances where there is clearly grounds for genuine confusion the attitude becomes totally unacceptable.

 

[esseeeayeenn]

And there lies half the problem now days. I certainly never take the lounges and the access for granted. It is a privilege

Lounge access is not a privilege.
It is a benefit which Qantas and other airlines offer some passengers for their own commercial reasons.
We all pay for that access. Whether we pay through an upfront membership fee, through a ticket in a premium cabin, or through a significant investment in loyalty which earns us frequent flyer status.
If we are totally honest everyone else who flies Qantas probably contributes towards the cost of our lounge access as well.
A lounge pass might be "free" but Qantas still issues them for various commercial reasons.
In fact, most lounge passes are "bought" or "earned" through loyalty to other brands as part of a promotional partnership with Qantas and/or Qantas Frequent Flyer.

By way of contrast, access to the Chairman's Lounge is most definitely a privilege.
It can't be earned or bought, it is only offered by invitation, and only the famous, rich or powerful are invited.
It can, therefore, be given or taken at whim, without recourse.

Lounge access, on the other hand, is subject to the rules of the programme which bind both parties.

If we start thinking of lounge access as a "privilege" then that can only encourage the sort of smug, sneering, superior attitude which this poor woman encountered.

However I have to say I have never encountered unfriendly staff in any QF lounge.
(I wish I could say the same about baggage services.)
But then I have never been in a position to have my lounge access rights questioned.

 

[mannej]

But if she was paying with $ she would have had a choice to book the QF flight number and we wouldn't be having this discussion.
The whole point is that as art of the deal with EK QF have set up the award booking system so that you get an EK flight number without the option of choosing a QF flight number.
In my view that administrative detail should not stop a customer using the lounge.
And the same situation should apply to QP members.
I did try to word my previous post carefully to avoid reference to the pass because I think the pass is irrelevant.

In these circumstances where there is clearly grounds for genuine confusion the attitude becomes totally unacceptable.

Again, no. These are complimentary passes we are talking about. On this route, there is option to purchase an award flight on a QF code, so it's not as if we are talking about a port such as PER, BNE or ADL here.

These passes are worded clearly, and it isn't as if the information about what flight number one purchases is hidden.

However this is O/T

 

[cmon0005]

To the OP, did you end up taking this any further re feedback on Lounge staff behaviour?

 

[maureeng]

To the OP, did you end up taking this any further re feedback on Lounge staff behaviour?

No I just wanted to get feedback from here basically to see if anyone else had been treated like this. I have written in to qantas lots of times but only with praise for their staff.

I personally have have had no issues with lounge staff and was just upset that my daughter was made to feel inferior on an award ticket.

We we are all over the episode now

 

[pauly7]

No I just wanted to get feedback from here basically to see if anyone else had been treated like this. I have written in to qantas lots of times but only with praise for their staff.

I personally have have had no issues with lounge staff and was just upset that my daughter was made to feel inferior on an award ticket.

We we are all over the episode now

Good you are all over it! Honestly I've only had really good service from QFi lounge staff, so these seems really out of the norms and good you have given feedback as wel