Qantas Complimentary Lounge Pass Discussion

[andye]

Agree. It may be frustrating but thems the rules

 

[roman91]

Thanks folks, I think I'm getting the idea based on your feedback.
Much appreciated @sudoer and @andye

 

[Xrayspice]

I have two lounge passes, but we are travelling with a child who is 7.
I didn’t realised the 7 year old needed a pass. I don’t think he needed a pass 4 years ago.
Has anyone recently entered the SYD lounge with their child, who doesn’t have a pass?
Thank you

 

[Cynicor]

You should be fine but by the rules you need something. Interestingly they changed the T and Cs for a short while such that kids didn’t need a pass. Sometime late last year. Clearly the t and c have changed again.

 

[Xrayspice]

You should be fine but by the rules you need something. Interestingly they changed the T and Cs for a short while such that kids didn’t need a pass. Sometime late last year. Clearly the t and c have changed again.

Fingers crossed they change the rules before September.

 

[Princess Fiona]

Fingers crossed they change the rules before September.

You will need a pass for the 7 year old. Won’t get them in without one.

 

[RnD]

My wife has a spare one, if you PM me your details @Xrayspice I can transfer it.

 

[Xrayspice]

My wife has a spare one, if you PM me your details @Xrayspice I can transfer it.

Thank you so much. That saves a lot of stress

Post automatically merged: Jul 20, 2024

You will need a pass for the 7 year old. Won’t get them in without one.
View attachment 398608

Yes, I know, but have read old posts, where members have said they have let kids in without passes

 

[Big John]

Yes, I know, but have read old posts, where members have said they have let kids in without passes

I think that was predominantly in pre-Covid times, when the staff had more discretion.

They have previously let Big John Jnr in without a pass, but that was also a while ago.

 

[Cynicor]

I think it still happens regularly. I’m not sure the staff know all the complex rules tbh
My kids got in when I used a pass last year

Post automatically merged: Jul 20, 2024

And, as I mentioned, the rules definitely changed for a brief period of time. So that would just add to the confusion.

 

[Xrayspice]

I think that was predominantly in pre-Covid times, when the staff had more discretion.

They have previously let Big John Jnr in without a pass, but that was also a while ago.

What does a while ago mean?

 

[Franky]

I think that was predominantly in pre-Covid times, when the staff had more discretion.

They have previously let Big John Jnr in without a pass, but that was also a while ago.

And some would say more ability....

 

[Princess Fiona]

I think it still happens regularly. I’m not sure the staff know all the complex rules tbh
My kids got in when I used a pass last year

Post automatically merged: Jul 20, 2024

And, as I mentioned, the rules definitely changed for a brief period of time. So that would just add to the confusion.

They will use discretion for pre-schoolers etc.
Not really so much for older children.
Briefly in early May the T&Cs were updated to state that under 4 didn’t need a pass but they changed that again days later to the current version.

There are quite a few posts in the Messenger group chat from this year stating that they have been unable to bring children in without a pass of their own.

 

[Cynicor]

Either way it look like QF can’t quite make up their minds, or are doing accidental updates to the T and C and having to walk them back.

Looks like it was late April this year.

 

[elanshin]

Either way it look like QF can’t quite make up their minds, or are doing accidental updates to the T and C and having to walk them back.

Looks like it was late April this year.

I dont think it's not making their minds up. I think they made their minds up in terms of whats black and white on paper. Whether you can get grey will depend on how nice the person guarding the door is.

 

[Cynicor]

I dont think it's not making their minds up. I think they made their minds up in terms of whats black and white on paper. Whether you can get grey will depend on how nice the person guarding the door is.

except for 4 weeks in April-May?

 

[redbatz]

Hello, I just tried to link Q lounge pass to jetstar. Made sure I had the booking/flight nos correct but when I clicked to link- I could not see anything happen. Thought this may not have worked so I clicked again. Only
then I realized when scrolled down it had linked - so now have 2 instead of !.
But not only that, I then noticed that the date had automatically put todays date in - instead of correct day of flight - so stupid me somehow did not check that!!
Can I call anyone to fix it??

 

[Cloud9]

Absolutely no idea; but might be worth calling Qantas rather than Deathstar. As they're Qantas issued passes you might be able to get them unlinked over the phone.

Will yield to anyone more in the know.

 

[redbatz]

Absolutely no idea; but might be worth calling Qantas rather than Deathstar. As they're Qantas issued passes you might be able to get them unlinked over the phone.

Will yield to anyone more in the know.

Thanks. Ive been on hold for arouind 45 mins already. Not even sure which number I needed to click. Getting very frustrated!!

 

[Cloud9]

Hang on. I'll phone and ask the question at least. See what they say.