Qantas Club Shockers

[Commuter]

Bad Behaviour in Qantas Club

What is it with Qantas Club nowadays?

There were children running around, screaming and bumping into people today, as well as very rude people who jumped the queue and bumping into people and not apologising. This has not been an unusual occurrence either - and it's also common to have adults talking very loudly - basically engaging in loutish behaviour. Staff don't do anything about them either, even with a dirty look from people who are behaving properly.

I don't know what has come of Qantas Club user profile - I thought it used to be a lot more civilised!? Why are people behaving so badly nowadays?

 

[trippin_the_rift]

What is it with Qantas Club nowadays?

There were children running around, screaming and bumping into people today, as well as very rude people who jumped the queue and bumping into people and not apologising.

Obviously you mean at check in - which is a public filled area.

Dude, get over it - if it annoyed you that much you would have had the balls to say something to the staff at the time instead of making a Qantas Club hate thread.

Call Qantas and demand a pro-rated refund of your membership and join the Virgin crew. I'm sure there's no kids running around screaming there.

 

[Commuter]

Qantas Club hate thread? How can it be a Qantas Club hate thread when I'm complaining about the behaviour of some people? In case you have objected to the title of the thread, I have changed it, but it has only changed the post title.

The problems mentioned in my post was not in the public area - it was inside the Qantas Club. Queue was the food queue. The unfortunate thing is that I had mentioned the kids running around (which was actually quite dangerous because there were people carrying hot soup which could splash on kids or adults) in the past, the staff just sighed and said they were behaving badly. Nothing was done as far as I could see. It has been happening rather a lot lately, but since they appear to do nothing about it, I couldn't even be bothered mentioning it to the staff today.

As disappointing as it was that staff did not address the problem, I don't blame the Qantas Club staff for this - I blame the parents who are unable to control their children yet bring them into Qantas Club. Also as for those rude people - well I blame their parents too for not equipping them with half decent manners to apologise for bumping into people or to know not to jump the queue.

As it appears that QF staff read this forum, I thought I'd see if someone with a bit more authority would read the whinges and start doing something about noisy children.

I have no intention of using Virgin's services, because their flight times do not suit me and I have had even worse services from them than I normally get from Qantas in general.

 

[trippin_the_rift]

Qantas Club hate thread? How can it be a Qantas Club hate thread when I'm complaining about the behaviour of some people? In case you have objected to the title of the thread, I have changed it, but it has only changed the post title.

The problems mentioned in my post was not in the public area - it was inside the Qantas Club. Queue was the food queue. The unfortunate thing is that I had mentioned the kids running around (which was actually quite dangerous because there were people carrying hot soup which could splash on kids or adults) in the past, the staff just sighed and said they were behaving badly. Nothing was done as far as I could see. It has been happening rather a lot lately, but since they appear to do nothing about it, I couldn't even be bothered mentioning it to the staff today.

As disappointing as it was that staff did not address the problem, I don't blame the Qantas Club staff for this - I blame the parents who are unable to control their children yet bring them into Qantas Club. Also as for those rude people - well I blame their parents too for not equipping them with half decent manners to apologise for bumping into people or to know not to jump the queue.

As it appears that QF staff read this forum, I thought I'd see if someone with a bit more authority would read the whinges and start doing something about noisy children.

I have no intention of using Virgin's services, because their flight times do not suit me and I have had even worse services from them than I normally get from Qantas in general.

Do you see the kids complaining when you are laughing and talking loudly on your mobile phone? No. Accept their behavior and they accept yours.

Qantas does not have a policy on asking guests to leave the club unless you bring in a group of 30+, all drinking for free on a day out... apparently.

Which Qantas Club was this in anyway?

I would rather see the unhygenic people picking up food with their fingers removed before the kids that probably don't know better and are only having a good time just like the rest of the members.

You will get a better response if you email Qantas with your story and CC Virgin Blue customer support on the email too. That- will guarantee you an entertaining reply

 

[Commuter]

Do you see the kids complaining when you are laughing and talking loudly on your mobile phone? No. Accept their behavior and they accept yours.

I don't do that anyway, because I see that as being rude. Qantas does state that people under 18 need to be closely supervised and that they may be asked to leave if their behaviour was disruptive. I was not the only one who noticed their poor behaviour, and I do not believe that I am particularly fussy about them. I just expect that children do not become loud and unruly.

I would rather see the unhygenic people picking up food with their fingers removed before the kids that probably don't know better and are only having a good time just like the rest of the members.

Unhygienic people should be removed too, but kids (I'm not talking about babies here) should also be removed for being unruly. Along with mobile phone users in the 'no mobile phone' zone.

 

[Dave Noble]

I don't do that anyway, because I see that as being rude. Qantas does state that people under 18 need to be closely supervised and that they may be asked to leave if their behaviour was disruptive. I was not the only one who noticed their poor behaviour, and I do not believe that I am particularly fussy about them. I just expect that children do not become loud and unruly.

Did you actually complain to the QC staff about the behaviour though?

Dave

 

[jasonja3]

Did you actually complain to the QC staff about the behaviour though?

It would be nice to think that patrons didn't need to.

 

[Dave Noble]

It would be nice to think that patrons didn't need to.

I disagree. Unless someone complains about the behaviour, then it is unlikely that the QC staff are likely to do much about it unless it is extremely bad

If no complaint is made about the behaviour , then it is not , imo, reasonable for the staff to be expected to do too much about it

Dave

 

[jasonja3]

I think it is a fair enough assumption that the QP staff should enforce/monitor (to a degree) the terms and conditions of the QP to ensure the comfort of all patrons. Hence my previous statement.

When someone/thing is annoying a patron enough to cause discomfort, you have two choices as I see it, say something or put up with it, because unfortunately chances are the staff will not act or notice, still it would be nice if they did.

 

[Yada Yada]

I have no intention of using Virgin's services, because their flight times do not suit me and I have had even worse services from them than I normally get from Qantas in general.

Seriously? I have never had a problem with the service on Virgin Blue. It is always light years ahead of QF.

If you fly between the east coast capitals, try Virgin Blue's Lounge. I have not yet seen a child in any of them, there is plenty of space, free internet access, good food, very friendly staff.

 

[SeatBackForward]

Errg..If only the rest of society was as elite as me.

 

[acampbel]

I have mixed feelings on this topic.

I don't want to appear elitist but at the same time there does seem to be a lack of "appropriate behaviour" in this case. Most of my travel is solo business trips, so the QC membership is about a comfortable place to work on the laptop before departing, and a place to enjoy the "six o'clock swill" on the way home (with apologies to the wowsers on this board).

But on the bi-annual Blighty excursion I enjoy getting the family into the QC so that Mum can unwind after a hectic morning, and we can calm the kids down a bit. I always give them a lecture at Immigration about "Qantas Club" behaviour and how we won't be let in if they are unruly. Of course we might not be allowed in anyway as both kids are over 3 years of age, but I will cross that bridge when I come to that (or do a Ted Kennedy).

Regardless of whether their presence is legitimate or at the discretion of the QDBs, I supervise them at all times and make sure they have something to eat, drink, and do. I would do the same in the general terminal area.

Now if I saw the behaviour being described I would have conflicting impulses. On the one hand this sort of thing will give all kids in the QC a bad name, lead to more complaints, and potentially result in my two being refused admission sometime down the track. On the other hand I don't really have the right to enforce my parenting standards on others, plus they may have actually paid for the privilege of bringing their kids in. My wife is good at this sort of thing - being a school teacher she is very used to subtly putting kids on the spot with comments like "Is this how you behave at home?" and "Are your parents here?"

Of course it would be ideal if the QC manager was able to have a discreet word with the parents, but does such a role exist and do they have time to police the lounge? As an alternative maybe the QDBs could remind parents of their responsibilities, or direct them to a child-friendly area of the lounge (i.e. turn left at the entrance of the Sydney T1 QC and go right to the end where the TV is .... and hope the other guests enjoy Nicklodean!).

So let's hope this was just an isolated incident, and if it happens again I think you should just move to another area of the lounge. But whatever you do, don't complain about kids in the QC otherwise I am likely to be screwed sometime down the track.


Cheers,

Andrew

.

 

[simongr]

So let's hope this was just an isolated incident, and if it happens again I think you should just move to another area of the lounge. But whatever you do, don't complain about kids in the QC otherwise I am likely to be screwed sometime down the track.

Cheers,

Andrew

.

I had an issue with the BA lounges in LHR recently - at the food area at the lounge near gate 1 - someone was there with their screaming kid and there was barely a place free from noise in the lounge.

Yes people are entitled to bring their kids into the lounge - in the same way that I can bring my staff with me - but that doesnt mean I dont feel a modicum of responsinbility.

Mind you its not just a problem with QP its everywhere - it seems like people have mostly abrogated their responsibility for children (mass generalisation I know - especially how I see how well beahved some kids are).

 

[serfty]

It currently the season for Kid in QP's. The school holiday have just started in Vic ...

 

[Groundfeeder]

It's the poster's fault - stop having children, if not, keep the little b*ggers under control. There's a long enough queue at the bar now in the QP without the ankle biters deciding whether HP or Steinlager is the drink of the moment.

 

[NM]

I have no hesitation taking my children to any Qantas Club or similar lounges. In fact, several regular members here have met my children in the Qantas Club and I am not aware of any of them complaining, and my kids didn't complain about the behaviour of the adults, either . If others don't like my children being there, then that becomes their problem.

Children are not permitted at the bar and are to be supervised at all times at the food counter. I do let them collect their own food from the counter, and just hang around near them to ensure I meet the "supervision" requirement. However, I do let them visit the toilet unsupervised :shock: .

Sometimes small children have a bad day, get tired or upset and make some noise. That is life when you are two years old. If that bothers other people, then they can go find somewhere else to sit and read their Financial Review or Time Magazine.

 

[clifford]

Sometimes small children have a bad day, get tired or upset and make some noise. That is life when you are two years old.

Sometimes? My children (who are in their late twenties now) were once two, and I recall it was known as the "terrible twos".

I think parents of childen of this age need to be just a little aware of the sensitivities of others also. I know my wife and I were (but maybe we were just living in a more genteel age?).

:

 

[garyjohn951]

I had this "child problem" 6 months ago in the Sydney lounge. I solved it quite easily, I MOVED to another seat.

 

[simongr]

My ipod is another solution well for me anyway

 

[Commuter]

Did you actually complain to the QC staff about the behaviour though?

Dave

I did on previous occasion, but I didn't yesterday.



By the way - I can cope with small children having a bad day - they don't have much control over themselves, so I don't really expect them to 'behave themselves'. But on those occasions that I'm whingeing about here, they were 6-12 years olds. They should definitely be able to control themselves.

I have no problem whatsoever with well-behaved children though. In fact, it's lovely to see well-behaved youngsters and I give credit to their parents for their impeccable behaviour. There are some out there that are great.