Qantas Business Class customers bumped to economy in Tokyo

[bmam]

Suspect YAOOF* and OP will not be back...

* Yet Another One Off Whinge

What a friendly site this is with posters like you on it. The OP has a legitimate complaint and all you can do is slag off at them. Pathetic.

The truth is that QF has turned to merde and I am also one of those who have voted with my feet.

How gratifying that after 7 pages so far "Opusman", the "Senior Member" and AFF Supporter" has rushed back to apologize to the OP for the condescending post.

Are all those who doubted the OP going to count the days before opusman's apology like they did awaiting her response? It seems to me that unless you're QF P1 (possibly not even using your own money to reach such a status) then your opinion counts for little. You can be a frequent flier using a host of airlines and not actually interested in "status" you know.

 

[Poobah_47]

This issue of getting inconvenienced because of an overbooking has only happened to me once. I’ve was platinum on Qantas for years and now relegated to lifetime gold as I haven’t flown for the longest time with them. I started flying Singapore Airlines as they had the better range of flight options for me and of course much better service. I’m now in their top 1% of frequent flyers. At the time this happened though (from memory in 2006) I didn’t have much status with them. I was in Singapore and was travelling to Melbourne with a colleague. We were not late checking in but obviously amongst the last. The airline staff approached us before we even reached the counter and queried were we flying to Melbourne. Once we acknowledged that we were, they told us a rare case of being overbooked with no no-shows. They offered us a hotel and same flight next day, a much later flight same day, or a flight via Sydney with domestic connection which would get us to Melbourne only about 3 hours late. All offers came with upgrades to first class, US$400 cash, US$200 in onboard purchase vouchers, and a little pack of SQ goodies like pens, etc.

We felt very looked after and really enjoyed the first class flight via Sydney.

Its not that hard to delight and surprise your customers when you have bad news for them.

 

[opusman]

What a friendly site this is with posters like you on it. The OP has a legitimate complaint and all you can do is slag off at them. Pathetic.

Lol, get a grip.

 

[JohnMcC]

Qantas is now behaving like Jetstar. We were just bumped down to economy for overnite flight from Tokyo to Melbourne. Ticket paid and booked 7 months earlier, discounted but still not cheap!
As only Bronze status we got bumped.
Will definitely never fly Qantas business again!

I am flabbergasted that there were no other flights you could be transferred to, QF has several flights to Australia, and there is always JAL (even via SIN) and Cathay and Malaysian - ALL One World carriers. Surely it would be cheaper for QF to transfer than offer their paltry refund?

 

[Ric Willmot]

What a friendly site this is with posters like you on it. The OP has a legitimate complaint and all you can do is slag off at them. Pathetic.

The truth is that QF has turned to merde and I am also one of those who have voted with my feet.

How gratifying that after 7 pages so far "Opusman", the "Senior Member" and AFF Supporter" has rushed back to apologize to the OP for the condescending post.

Are all those who doubted the OP going to count the days before opusman's apology like they did awaiting her response? It seems to me that unless you're QF P1 (possibly not even using your own money to reach such a status) then your opinion counts for little. You can be a frequent flier using a host of airlines and not actually interested in "status" you know.

I wholeheartedly agree with you. The way some people decided to deride the OP gives you a clear indication as to why some may choose not to engage on this site. The behaviour of some was unwelcoming and unnecessary.

I read AFF but rarely post; usually, because others have made important points where my comments would provide little additional value and be purely self-promotional. Of course, much of what I've read in this thread was precisely that: comments made for the benefit of the responder, not the OP.

I have enough frequent flyer miles with different airlines that I could bump the co-pilot if I needed. And, I have voted with my feet and refuse to fly QF to anywhere unless it is necessary. QF has diminished the value and customer care so much as to make it almost non-existent. There is no excuse for QF not offering adequate compensation. There is no excuse for QF over-selling flights. There is no excuse for QF purposely causing us to wait hours to speak with a customer service person.

Rather than passive-aggressive posts aimed at an OP, why don't those of you with what appears to be ample time on your hands to troll, use that time more beneficially by actively engaging in social media feedback on behalf of your fellow AFF members and give them some support to help a David slay a Goliath?

Of course, with these comments, I am now another target for those of you who are so inclined. The difference being, I only come in here to read a thread that has been promoted by an AFF e-mail that piques my interest, and so I will most likely never read the bitter responses you type.

The sermon is over, now go in peace. I wish everyone a safe and Merry Christmas filled with love and happiness. Be kind to everyone, including those you do not know. You will never appreciate how much a kind word from a stranger can mean to someone who is having a bad day.

 

[Duffa]

On the few occasions where I have paid hard cash for J flights (thanks to AFF) I have always screen-shotted the same flight in economy at the time of booking. Usually it's $6,500 or so, versus $1600.
I've never had to take this information to a fight but I believe I'd be in a better position with the same.
It only takes a couple of minutes to do and I learned it from previous posters on AFF.

Feel bad for OP - disgraceful scam offering difference between Full-Y and J

 

[hamallan]

Janet Riddel,
I would be furious with Qantas if that had happened to me. The airlines have it all there own way. If you had wanted to change your flights no doubt Qantas would have charged you. The compensation they offered was not enough.

 

[Prof Henry]

A friend of mine was recently bumped right off a 4-hr QF domestic flight because of overbooking. He had no time-flexibility as he was flying to attend a significant family celebration. QF ground-crew were reportedly sympathetic and excellent in assisting him to get a seat on a Virgin flight.
And, note: he's not Bronze but Plat One.
My point is that the frontline QF staff are in my experience always helpful and go the extra mile but they can't fix system shortcomings .

 

[DrJohn]

Obviously, need more details, but if this is true, a very sad day for Qantas and it's treatment of passengers regardless of background situation - ie why didn't the airline contact them beforehand asking that they make contact etc etc.

 

[Daver6]

I believe in my experience the window for charge backs is 60-90 days,
anyone else in banking clarify?

I believe it is 6 months with Amex.

 

[drron]

I believe it is 6 months with Amex.

Though I got one with Amex when Latam refused to refund a reundable fare booked 7.5 months previously.

 

[SOPOOR]

I believe it is 6 months with Amex.

i absolutely cracked the coughs at my philipino rep, a few months ago when I enquired about it,

I thought it would be safe to ask a basic question, went on for 15 mins about irrelevant stuff, and refused to answer my question directly,
in the end her reply was 7-9 working days,

I ended up filing a complaint, and then spoke to a aus rep, and I cant even rememebr the answer but it was 60 days I think,

never got reply from the complaint either

I seriously give up with anything that requires any human interaction with amex

 

[Squisher03]

We flew Qantas Melbourne to JFK QF93 /QF11 business class. Qantas cancelled QF11 and booked us on Delta 468 economy class, non code share, so no points granted. As usual Qantas staff had no idea how to deal with the problem. Told us to deal with Delta. We finally got a reply from Qantas via feed back forum. They offered us $410 dollars compensation, and no further correspondence would be entered. We chose Qantas against our better judgement to support our national carrier. Never again.

 

[drron]

I actually rang Amex-Australian rep-as I thought It was too long ago to do a charge back and was told it would be no problem.Even better the original transaction was in Chilean Pesos and the exchange rate had changed so I got more AUD back than originally billed.A real win-win situation.

 

[Daver6]

i absolutely cracked the coughs at my philipino rep, a few months ago when I enquired about it,

I thought it would be safe to ask a basic question, went on for 15 mins about irrelevant stuff, and refused to answer my question directly,
in the end her reply was 7-9 working days,

I ended up filing a complaint, and then spoke to a aus rep, and I cant even rememebr the answer but it was 60 days I think,

never got reply from the complaint either

I seriously give up with anything that requires any human interaction with amex

I needed to do a charge back to Hertz South Africa. Was done after roughly 5 months. So those numbers are clearly wrong. Supported by @drron

 

[dajop]

We flew Qantas Melbourne to JFK QF93 /QF11 business class. Qantas cancelled QF11 and booked us on Delta 468 economy class, non code share, so no points granted. As usual Qantas staff had no idea how to deal with the problem. Told us to deal with Delta. We finally got a reply from Qantas via feed back forum. They offered us $410 dollars compensation, and no further correspondence would be entered. W

You should be able to get points and status credits for the booked itinerary, by requesting "Original routing credit" for the originally booked flights (use this terminology). Based on distance flown, I think 75% refund of that sector (which is 11% of distance for the overall ticket, if it was a return ticket) would be fair. So I would want at least a refund of about 9% of the return fare (minus taxes) you paid.

 

[opusman]

Users with under 50 posts between them lecturing people with thousands of posts who have been members for well over a decade is most amusing.

 

[esseeeayeenn]

I would think that there would be at least a couple of passengers in J cabin who had no status at all who should have been targeted before even a Bronze member.

Otherwise agree but Bronze is effectively no status at all.
It's the default. The only "lower" status is a non-member.

 

[PineappleSkip]

Once upon a time I was a non member travelling on corporate with BPs marked CIP. Interesting question whether NB outranks CIP in such situations. If wagering my money would be on the latter.

 

[SeatBackForward]

i absolutely cracked the coughs at my philipino rep, a few months ago when I enquired about it,

I thought it would be safe to ask a basic question, went on for 15 mins about irrelevant stuff, and refused to answer my question directly,
in the end her reply was 7-9 working days,

I ended up filing a complaint, and then spoke to a aus rep, and I cant even rememebr the answer but it was 60 days I think,

never got reply from the complaint either

I seriously give up with anything that requires any human interaction with amex

Off-Topic, but I bet they ended the call with "is there anything else I can help you with?" Uhmm how about the thing I called about, you could try helping with that...