- Jan 25, 2017
From the Qantas POV, they chose to refund the money spent because they weren’t able to provide an alternative.Well it says they can provide alternatives, paraphrasing the conditions of carriage are to get you from Point A to Point B, how they do it is up for grabs.
Where this falls down is the fact that Qantas will then charge full fare for the Y seat. What they need to do, to be fair, is refund a full J fare when they charge a full Y fare as part of the downgrade. But as there’s no motivation to do so, because their competition doesn’t do it, they’re not likely to do that any time soon.