Posting of SQ flights to Velocity | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Posting of SQ flights to Velocity

Status
Not open for further replies.
Joined
Nov 29, 2011
Messages
105
Hello - has anyone experienced delays in getting SQ flights credited to Velocity? The outbound flights from Australia to Asia posted pretty much straight away (within 2 days of travel) but for the return it's now been about 12 days and no points...should I wait or do an online missing points claim?
 

cssaus

Active Member
Joined
Dec 13, 2004
Messages
923
Hello - has anyone experienced delays in getting SQ flights credited to Velocity? The outbound flights from Australia to Asia posted pretty much straight away (within 2 days of travel) but for the return it's now been about 12 days and no points...should I wait or do an online missing points claim?
The points should have posted by now but the web site states for missing points on SQ to wait 14 days before submitting a retro claim. Were the flights VA code-share or simply SQ ones?
 

Denali

AFF Supporter
Joined
Sep 17, 2012
Messages
4,233
Ive been waiting 5 weeks for 5 flights to be credited to us. VA marketed bookings/reservations and SQ metal.
 

cssaus

Active Member
Joined
Dec 13, 2004
Messages
923
Ive been waiting 5 weeks for 5 flights to be credited to us. VA marketed bookings/reservations and SQ metal.
Interesting.

The problem is not confines to SQ, I've encountered delays with VA marketed bookings (i.e. VA flight numbers)/reservations on DL Metal. There certainly seems to be issues with the posting of these types of flights.

It's an area where VA/VELOCITY needs to certainly lift its game.
 

Nitro

Junior Member
Joined
May 11, 2010
Messages
25
Flights
My Map
I'm in the same boat, had the first left to SIN credited but the flight to HKG about an hour later still has not credited.

The return flights, HKG to SIN and SIN to SYD also has not credited, I've just hit the 14 day mark for one of the missing legs but will wait to Friday and do a retro claim for the total 3 legs which did not credit.
 

misterchan

Junior Member
Joined
Nov 1, 2005
Messages
42
As a data point, my recent flights SYD-SIN-HND and return all credited to my Velocity account within 2 business days of taking them. SQ flight numbers.
 

dlfyerau

Junior Member
Joined
Feb 23, 2014
Messages
15
Velocity told me on the phone once that SQ flights usually need to be retro claimed. No idea why they can't get this to work automatically!
 

ap_spd

Member
Joined
Jun 13, 2012
Messages
373
Flights
My Map
Am in the same boat, VA ticketed for me and SQ ticketed for wifey have not credited yet, did email platinum desk and they have promised to chase for me, not really bothered at the moment cos no upcoming review date.

Also, SQ has worked previously without fail, I think it may be related to either the change of N,Q,T,V now earning on VA or something to do with the double point offer causing points and SC crediting delay.
 

alex_au

Junior Member
Joined
Nov 16, 2012
Messages
35
Also awaiting status credits and points however from Etihad and Air Berlin - 12 days now. SQ points have historically credited next day for me.
 

Jurahn

AFF Supporter
Joined
Mar 3, 2011
Messages
1,322
When Mr Jurahn flew PER-SIN-LHR return mid last year (booked and ticketed through SQ), only one of the 4 legs credited automatically - we had to chase up the other 3.
 

rlarosa

Member
Joined
Dec 1, 2010
Messages
154
Flights
My Map
I've had this problem too. I'd double check what fare calss you were in - I've been caught out on fares (not always cheap ones either!) that were a class that doesn't accrue points and SCs.
 

Rob.au

Junior Member
Joined
Oct 8, 2012
Messages
13
I've never had issues with SQ in the past - the flights normally show up within a day or two. Flew SQ ticketed SQ metal SYD-SIN-HKG after Easter and the flights showed up in a day or two complete with the 50% bonus points from the promotion you had to register for earlier this year. Flew back HKG-SIN-SYD over the ANZAC Weekend, same booking class, no sign of the points. Just lodged missing points claims.

Especially annoying as my review date is 22 May and I'm heading out again from 9 June for a month... with VA's apparent delay in issuing new cards and all the fuss over that I'm assuming I'll be able to talk my way into SQ recognising my existing card on my outbound trip but trying to get my benefits for my return journey sounds like a nightmare, chasing the missing SCs first if they don't show up, then having to fuss about attempting to get the fabled letter from Velocity, then if I get that trying to convince the check-in agents in ZRH to accept it. There must be a better way to do these things.
 

Howjac

Junior Member
Joined
May 5, 2011
Messages
18
We are having the same problem. Flew SQ MEL-LHR early April - flights showed up in 3 days. Flew CDG-MEL 2nd May and still nothing. Having said that, review date was 1 May so account still sitting in limbo. Come on guys - I need confirmation I've requall'd as Platinum.
 

Rob.au

Junior Member
Joined
Oct 8, 2012
Messages
13
Update: Both my missing flights posted today and my Maintain Gold status now says "Achieved", so that's this problem sorted at least.
 

Denali

AFF Supporter
Joined
Sep 17, 2012
Messages
4,233
Its week 6 and Im still waiting for 5 flights to be credited but today I was told by customer service (I phoned them as there has been no response/emails from VA) that one of the flights was denied by retro claims because hubbys does not appear on the manifest.

So I have a eticket, a boarding pass, passport control and they acknowledge/credited the returning flight but somehow my husbands name doesnt appear on the manifest for the original flight to that country?
 

cssaus

Active Member
Joined
Dec 13, 2004
Messages
923
Its week 6 and Im still waiting for 5 flights to be credited but today I was told by customer service (I phoned them as there has been no response/emails from VA) that one of the flights was denied by retro claims because hubbys does not appear on the manifest.

So I have a eticket, a boarding pass, passport control and they acknowledge/credited the returning flight but somehow my husbands name doesnt appear on the manifest for the original flight to that country?
I'd be calling customer service and insist on speaking to a supervisor!
 

Nitro

Junior Member
Joined
May 11, 2010
Messages
25
Flights
My Map
Mine also credited the other day... "Welcome to another year of platinum Mr Nitro" :D
 

ap_spd

Member
Joined
Jun 13, 2012
Messages
373
Flights
My Map
both legs have credited, just 180 short of another year of platinum and 5 months to go :)
have an upcoming trip to SIN with family pooling all covered!!
 
Status
Not open for further replies.

AFF on Air Podcast

  • jb747’s Stellar Career with Qantas – AIR013
    Sat, 15 Jun 2019 03:00:41 AEST
      In this special edition of the podcast, Matt chats to John Bartels (a.k.a. jb747) about his flying career with Qantas, the A380, the QF30 incident, flight training, retirem ...
  • Cheap Virgin Australia Business Class – AIR012
    Sat, 01 Jun 2019 03:05:28 AEST
      Find out how to get cut-price Virgin Australia Business Class tickets by buying and redeeming Etihad Guest miles! This episode also includes some listener Q&A and an interv ...
  • Star Alliance Status – AIR011
    Sat, 18 May 2019 09:39:41 AEST
      Find out how to easily earn Star Alliance Gold status with several different frequent flyer programs! This episode also includes an interview with John Blom, Australia’s ...
  • Premium Economy – AIR010
    Sat, 04 May 2019 00:21:32 AEST
      Premium Economy is a great compromise if you want a more comfortable experience than Economy, without paying for Business or First class airfares! In this episode, AFF’s ...
  • Hyperinflation of Points – AIR009
    Sat, 20 Apr 2019 04:49:59 AEST
      Frequent flyer points are a valuable currency, but they aren’t immune from hyperinflation! In this episode, Matt discusses why frequent flyer points are a terrible long-t ...

Community Statistics

Threads
81,572
Messages
1,883,277
Members
49,462
Latest member
Tanya C
Top