Paper towels enhanced from lounges?

[Seat0B]

Quick response this time. Largely canned but with the exception of asking for my flight booking ref? Hope I’m not about to be offloaded as a trouble maker

 

[Cognac]

I love that they need a flight booking reference to check whether or not they have standing orders to remove paper towels from the lounges...

 

[Seat0B]

I love that they need a flight booking reference to check whether or not they have standing orders to remove paper towels from the lounges...

Yes I wondered about the need for it too. After all they have my FF number via the app so could easily look it up themselves. I did wonder if they want to check that the complaint was “genuine” and recent.