Paper towels enhanced from lounges?

Quick response this time. Largely canned but with the exception of asking for my flight booking ref? Hope I’m not about to be offloaded as a trouble maker 😂😂

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Cognac said:
I love that they need a flight booking reference to check whether or not they have standing orders to remove paper towels from the lounges...
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Yes I wondered about the need for it too. After all they have my FF number via the app so could easily look it up themselves. I did wonder if they want to check that the complaint was “genuine” and recent. 🤷‍♀️🤷‍♀️🤷‍♀️
 

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