Paper towels enhanced from lounges?

[Seat0B]

Quick response this time. Largely canned but with the exception of asking for my flight booking ref? Hope I’m not about to be offloaded as a trouble maker

 

[Cognac]

I love that they need a flight booking reference to check whether or not they have standing orders to remove paper towels from the lounges...

 

[Seat0B]

I love that they need a flight booking reference to check whether or not they have standing orders to remove paper towels from the lounges...

Yes I wondered about the need for it too. After all they have my FF number via the app so could easily look it up themselves. I did wonder if they want to check that the complaint was “genuine” and recent.

 

[nancypants]

Confirming that Adelaide also doesn’t have them

 

[Larko1]

Just in MEL Business Lounge, and once again, no paper towels. I’m actually quite sick of this now. So I sent the following feedback via app. Let’s see what they say this time.

“Once again, there are no paper towels in the Ladies Room at Business Lounge in MEL.
It seems like these are being deliberately removed/withheld as it has now happened in CBR,SYD and MEL.
Hand dryers are not a pleasant experience. They have many annoying aspects such as:
Noisy
Circulate germs
The ones in MEL are inappropriately close to each other meaning only one person can use at a time - wastes time.

Paper towels have many other uses. For example, blotting my lippy, cleaning up a messy child, washing my face, wiping my mouth after cleaning my teeth, etc.
at least MEL had 1 single packet of tissues. Which most people seem to be using to dry their hands. I am clearly not the only one unhappy with the removal of paper towels.
This is NOT a premium lounge experience. It’s cheap and nasty.
Bring back paper towels please!”

And here are the photos I attached. Not a paper towel in sight. And lots of tissues in the rubbish bin.

View attachment 451788
View attachment 451790

Plus you would be shoulder to shoulder, all but hand to hand if 2 people tried to use these hand dryers.

View attachment 451789

Plenty of hand towels(towel & mat in plastic bag also) in the MEL J & F shower rooms Wed & Thursday

 

[serfty]

Plenty of hand towels in the MEL J & F shower rooms Wed & Thursday

Yes, shower rooms still have 'em (used one at MEL domestic Business lounge last week).

 

[mviy]

Yes, shower rooms still have 'em (used one at MEL domestic Business lounge last week).

In ADL they even have a hand dryer in the shower room.

 

[bpc]

In ADL they even have a hand dryer in the shower room.

that’s not a hand dryer

 

[RooFlyer]

Got a classic QF fob off response to my feedback yesterday. At least so far no one has blamed sustainability for the demise of the hand towels.

View attachment 451330

The second parain the response to your first feedback strongly suggest that it’s a bot response. Repeat the complaint so it sounds as if they’ve read it.

 

[nancypants]

Plenty of hand towels(towel & mat in plastic bag also) in the MEL J & F shower rooms Wed & Thursday

This is my theory. If consumption of actual towels suddenly rises dramatically (=more cost, less “sustainability”), hand towels might have a chance of coming back

Or they might remove shower towels. Hard to know

 

[Captain Halliday]

This is my theory. If consumption of actual towels suddenly rises dramatically (=more cost, less “sustainability”), hand towels might have a chance of coming back

Or they might remove shower towels. Hard to know

So you think they might throw in the towel?

 

[servicerequired]

This is my theory. If consumption of actual towels suddenly rises dramatically (=more cost, less “sustainability”), hand towels might have a chance of coming back

Or they might remove shower towels. Hard to know

Wait for a paper disposable towel … I’m sure there is something out there.

 

[DejaBrew]

The second parain the response to your first feedback strongly suggest that it’s a bot response. Repeat the complaint so it sounds as if they’ve read it.

I did get some insight several years back into how Qantas managed customer feedback. Assuming things haven’t changed much, then I don’t believe it’s a bot response so much as a (largely) pre-filled response template that can be modified (to a degree) by the Qantas customer service rep.

Wait for a paper disposable towel … I’m sure there is something out there.

I’ve said it before and I’ll say it again… Don’t. Give. Them. Ideas.

 

[nancypants]

Wait for a paper disposable towel … I’m sure there is something out there.

Disposable towels already exist- we use them at work

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I suspect they’re more polyester-y than paper-y

 

[Seat0B]

Yes I wondered about the need for it too. After all they have my FF number via the app so could easily look it up themselves. I did wonder if they want to check that the complaint was “genuine” and recent.

I can confirm that I was not offloaded!

And when I went into the Ladies at the CBR terminal (public rest room) look what I spotted! They also have hand dryers. Come on QF, how hard do you want to make it??

 

[Seat0B]

This is my theory. If consumption of actual towels suddenly rises dramatically (=more cost, less “sustainability”), hand towels might have a chance of coming back

Or they might remove shower towels. Hard to know

Nooooooooooo. Don't give them ideas @nancypants!

 

[servicerequired]

I can confirm that I was not offloaded!

And when I went into the Ladies at the CBR terminal (public rest room) look what I spotted! They also have hand dryers. Come on QF, how hard do you want to make it??

View attachment 451912

This is better than nothing !

 

[Volando]

I just submitted feedback via the app and look forward to the canned response. If the long dragons don’t look too busy next time I pass through a lounge I’ll mention it to them too.

And @Seat0B yep it’s same old 1022 with a new username

 

[Seat0B]

I also observed that the two hand dryers in the gents in the MEL J lounge are placed too closely together for two people to comfortably use them simultaneously unless said gents are rather good friends...

This is exactly the same in the Ladies in MEL J as per my post and photo upthread. They really have not switched their brains on at all.