Oneworld Classic Flight Reward Discussion - The Definitive Thread

[MEL_Traveller]

View attachment 530091
Last chance to score JL flights before it's gone?

Gone forever?

Crazy pricing for premium economy with those fuel surcharges

 

[LionKing]

Gone forever?

Crazy pricing for premium economy with those fuel surcharges

Maybe not forever. I am expecting more Reward Tickets out towards the end of this month.

Meanwhile, I am puzzled as of why JL don't release OneWorld Reward tickets ex-China to Japan on Qantas? I can see up to 9 seats J daily from PEK-HND but I cannot see them on QFF at all

 

[BillW]

Any experience with availability of Awards seats on Oman and/or Turkish?
I'd like to put together a OW trip via Muscat and Turkey to Ljubliana. Not wanting much!

 

[MEL_Traveller]

Any experience with availability of Awards seats on Oman and/or Turkish?
I'd like to put together a OW trip via Muscat and Turkey to Ljubliana. Not wanting much!

Turkish airlines isn’t part of oneworld.

Oman Air seems pretty open. Have you checked for availability on the qantas site for Oman Air?

 

[nickfromeastryde]

Any reason why Qantas can't seem to ticket this itinerary:

MEL-NRT (JAL STOP) NRT-SFO (JAL STOP) LAND SEGMENT YVR-LAX-AUS (AA STOP) AUS-MIA-BOG (AA STOP) BOG-MIA-JFK-CLE-LAX-NAD (AA and FJ STOP) NAD-SYD (FJ END)

Everything was ticketed and points capped out at 366,500 before adding BOG-MIA-JFK-CLE-LAX last night. Operator said there was an issue and couldn't do a points calculation or a repricing and would have to refer to support team.

I am on phone now, have been told that it is all ticketed and eticket will be issued in next 24-48 hours but I have no confidence this will happen.

Can anyone see if there is a reason it is potentially a problem.

UPDATE - I have been told it won't reprice and the system won't give a reason. The supervisor then advised that it is because you cannot backtrack which I know is not true. Any advice on how I can escalate this.

 

[Captain Halliday]

I can’t see an issue. HUACA.

Ask them tell you which specific clause of the award has been breached.

 

[LionKing]

If you are looking for going somewhere after this Christmas, Shanghai must be your go-to destination.
5+ reward tickets to Shanghai is available on boxing day, which guarantees your safety this festive season in China, the safest country in the world.

 

[freqflyer77]

View attachment 530484
If you are looking for going somewhere after this Christmas, Shanghai must be your go-to destination.
5+ reward tickets to Shanghai is available on boxing day, which guarantees your safety this festive season in China, the safest country in the world.

Can they be booked though?

I think you will find they (China Eastern Business) just disappear when you try and search for them.

 

[nickfromeastryde]

I can’t see an issue. HUACA.

Ask them tell you which specific clause of the award has been breached.

First time they told me that I couldn't backtrack, I challenged that and then they came back and advised that I had 7 stopovers (2 were actually transits) then they came back and offered me a choice - take BOG-MIA-JFK or JFK-CLE-LAX not both and they would be able to put it through.

On the phone now (on hold) hopefully get through to someone that understands these awards.

 

[nickfromeastryde]

First time they told me that I couldn't backtrack, I challenged that and then they came back and advised that I had 7 stopovers (2 were actually transits) then they came back and offered me a choice - take BOG-MIA-JFK or JFK-CLE-LAX not both and they would be able to put it through.

On the phone now (on hold) hopefully get through to someone that understands these awards.

All resolved and eticket issued now!! More than 10 hours on the phone over multiple days, some ridiculous reasons why my ticket was invalid including: Not permitted to fly Nth America-South America and then back to Nth America, Transits through airports not valid if changing airlines, No Qantas flights included in itinerary plus all of the more normal ones such as mileage, stopovers vs transits etc

I tried both emailing and calling the rewards escalations team and as noted by a poster a while back, this seem seems to have been disbanded which is a real loss as it now seems we don't really have a way of escalating issues past the call centres.

 

[MEL_Traveller]

All resolved and eticket issued now!! More than 10 hours on the phone over multiple days, some ridiculous reasons why my ticket was invalid including: Not permitted to fly Nth America-South America and then back to Nth America, Transits through airports not valid if changing airlines, No Qantas flights included in itinerary plus all of the more normal ones such as mileage, stopovers vs transits etc

I tried both emailing and calling the rewards escalations team and as noted by a poster a while back, this seem seems to have been disbanded which is a real loss as it now seems we don't really have a way of escalating issues past the call centres.

So you got all the sectors without needing to drop anything?

Good result, but frustrating

It’s pretty common for agents just to make something up instead of just saying ‘i don’t know’ when an itinerary fails.

I guess 99% of people just accept the reason

 

[nickfromeastryde]

So you got all the sectors without needing to drop anything?

Good result, but frustrating

It’s pretty common for agents just to make something up instead of just saying ‘i don’t know’ when an itinerary fails.

I guess 99% of people just accept the reason

Yep, no changes and no reasons given by them as to why it was suddenly OK.

 

[brideshead]

I called the call centre to make a change to an existing booking already ticketed ex HKG to Australia then to Europe and USA. Went through adding all the new flights and seemed OK, then waited for ages while the staff tried to re-price the ticket. Finally, she said she couldn't do it and told me she would call me back within 24 hours. Waited all day today without getting a call so I called the hotline again and got another assistant, he also said he needed "supervisor advice" and said he would call me within 24 hours.

Any advice from people what I should do next? The itinerary is complex, 15 segments, however I believe it conforms with the rules so what's going on?

 

[nickfromeastryde]

I called the call centre to make a change to an existing booking already ticketed ex HKG to Australia then to Europe and USA. Went through adding all the new flights and seemed OK, then waited for ages while the staff tried to re-price the ticket. Finally, she said she couldn't do it and told me she would call me back within 24 hours. Waited all day today without getting a call so I called the hotline again and got another assistant, he also said he needed "supervisor advice" and said he would call me within 24 hours.

Any advice from people what I should do next? The itinerary is complex, 15 segments, however I believe it conforms with the rules so what's going on?

Like it or not, you have to call back, as per above I just went through the same and had many conversations to endure.

Post your itinerary on here so the experts can review.

Insist on a supervisor taking over the call because as I found, they will at least follow up and get back to you so at least and you are not dealing with a random operator everytime. They need to tell you exactly what rule you have broken which in my case became a very long list, each of which I was able to argue and get them to concede.

I kept asking to be put through to the team that could manually ticket my flights, never happened but I did get the impression that the supervisor was talking to the ticketing team in the background.

Frustrating I know, but you have to persevere.

 

[serfty]

Frustrating I know, but you have to persevere.

Frustrating it is!

@brideshead, @nickfromeastryde one problem I regularly come across is is correct

Qantas' systems often fail when trying to autoprice changes made to itineraries with many segments, even those with legitimate routings.

Many agents can't (or don't want to) cope with this and invent stuff to get you off the call.