Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Pete98765432]

IME I'd be vigilant with respect to *any* non-QF booking or amendment. Been burnt once too often!

Regards,

BD

Thanks, probably a poor choice of words on my part as I will always be vigilant.

I’d still appreciate any insight into whether AY cancel bookings that aren’t reticketed in a matter of hours.

 

[MEL_Traveller]

Thanks, probably a poor choice of words on my part as I will always be vigilant.

I’d still appreciate any insight into whether AY cancel bookings that aren’t reticketed in a matter of hours.

Are there any other ‘at risk’ airlines on the entire itinerary? Any sectors involving MH or CX? If so, theyre all caught by any delay in reissuing your ticket, not just AY.

Overall I wouldn’t be too concerned if it’s just an AY sector. QF can always create space for you on one of their LHR/CDG services as a backup (with a connection to HEL).

 

[Pete98765432]

Are there any other ‘at risk’ airlines on the entire itinerary? Any sectors involving MH or CX? If so, theyre all caught by any delay in reissuing your ticket, not just AY.

Overall I wouldn’t be too concerned if it’s just an AY sector. QF can always create space for you on one of their LHR/CDG services as a backup (with a connection to HEL).

Thanks. Currently only have AY flights but plan to add BA and more AY.

 

[Mr H]

Are there any other ‘at risk’ airlines on the entire itinerary? Any sectors involving MH or CX? If so, theyre all caught by any delay in reissuing your ticket, not just AY.

It is seldom mentioned but AT also cancels seats that are not ticketed very quickly.

 

[madrooster]

QF, JL, AA, BA, FJ, AY, AS are fine. They won't cancel that quickly.

QR, AT, IB, MH, CX can cancel quite quickly, as quickly as 2 hours.

 

[shankoz]

Hi all,

Unfortunately I have fallen victim to the dreaded "not ticketing on time". I have a OWA in J booked for May 2026 for 2 ppl. A minor time change to one of the AY flights in the itinerary led to me receiving a Qantas email on 10/2 indicating that "a new ticket was on its way" and "I didn't need to do anything". Having always received the ticket in the past, I paid no mind. However 4 days later, on checking my app for another booking, I noticed the final flight of the itinerary that gets us home (KIX-HKG-PER) had disappeared.

I emailed the Reward Ticketing Escalation team who confirmed that yes, those flights had now disappeared due to failure to reticket on time. Of course, there has been no acceptance of responsibility. It has now been four weeks, and all I am getting in response to multiple emails is that they've "sent an escalated request" to Cathay to reinstate the tickets, but they've not heard back.

They've given me no timeline as to how long I'm supposed to wait to hear back from Cathay. They did say that if they can't reinstate the ticket, then they would purchase a revenue fare for us, but I just have this nagging feeling they'll do anything they can to weasel out of this.

This is so incredibly irritating and disappointing that Qantas still can't sort these issues out. Hoping for any advice about how I can escalate this further - I tried getting through to Hobart (I'm WP) two weeks ago but after 15(!) attempts, kept getting O/S call centres. Are there any other email avenues people have successfully used? Or is my best bet trying to get through to someone on the phone?

Thanks in advance for any help offered

 

[chhan007]

Hi all,

Unfortunately I have fallen victim to the dreaded "not ticketing on time". I have a OWA in J booked for May 2026 for 2 ppl. A minor time change to one of the AY flights in the itinerary led to me receiving a Qantas email on 10/2 indicating that "a new ticket was on its way" and "I didn't need to do anything". Having always received the ticket in the past, I paid no mind. However 4 days later, on checking my app for another booking, I noticed the final flight of the itinerary that gets us home (KIX-HKG-PER) had disappeared.

I emailed the Reward Ticketing Escalation team who confirmed that yes, those flights had now disappeared due to failure to reticket on time. Of course, there has been no acceptance of responsibility. It has now been four weeks, and all I am getting in response to multiple emails is that they've "sent an escalated request" to Cathay to reinstate the tickets, but they've not heard back.

They've given me no timeline as to how long I'm supposed to wait to hear back from Cathay. They did say that if they can't reinstate the ticket, then they would purchase a revenue fare for us, but I just have this nagging feeling they'll do anything they can to weasel out of this.

This is so incredibly irritating and disappointing that Qantas still can't sort these issues out. Hoping for any advice about how I can escalate this further - I tried getting through to Hobart (I'm WP) two weeks ago but after 15(!) attempts, kept getting O/S call centres. Are there any other email avenues people have successfully used? Or is my best bet trying to get through to someone on the phone?

Thanks in advance for any help offered

 

[chhan007]

I feel your pain, @shankoz. I’m going through a very similar issue with my ticket. After changing one of my flights from Europe to the USA, two of the legs on my itinerary disappeared.

It’s been almost eight days now, and I’ve called them nearly every day without a miss, but so far no luck. My frequent flyer status is only Bronze, and unfortunately, there doesn’t seem to be a direct way to reach the Hobart or Auckland team.

Still, I’m not losing hope. I’ll keep trying and see if I can eventually get some resolution. Not sure if you have already tried, but email their escalation team via "[email protected]". Keep in mind this channel is only to escalate flights that are with partner airlines only as stated in their automated reply.

Automated reply I received from the escalation team
"Thank you for contacting Qantas. This inbox is dedicated to customers who hold a Classic Flight Reward booking on a partner airline flight, which has been cancelled or had a schedule change."

 

[MEL_Traveller]

Hi all,

Unfortunately I have fallen victim to the dreaded "not ticketing on time". I have a OWA in J booked for May 2026 for 2 ppl. A minor time change to one of the AY flights in the itinerary led to me receiving a Qantas email on 10/2 indicating that "a new ticket was on its way" and "I didn't need to do anything". Having always received the ticket in the past, I paid no mind. However 4 days later, on checking my app for another booking, I noticed the final flight of the itinerary that gets us home (KIX-HKG-PER) had disappeared.

I emailed the Reward Ticketing Escalation team who confirmed that yes, those flights had now disappeared due to failure to reticket on time. Of course, there has been no acceptance of responsibility. It has now been four weeks, and all I am getting in response to multiple emails is that they've "sent an escalated request" to Cathay to reinstate the tickets, but they've not heard back.

They've given me no timeline as to how long I'm supposed to wait to hear back from Cathay. They did say that if they can't reinstate the ticket, then they would purchase a revenue fare for us, but I just have this nagging feeling they'll do anything they can to weasel out of this.

This is so incredibly irritating and disappointing that Qantas still can't sort these issues out. Hoping for any advice about how I can escalate this further - I tried getting through to Hobart (I'm WP) two weeks ago but after 15(!) attempts, kept getting O/S call centres. Are there any other email avenues people have successfully used? Or is my best bet trying to get through to someone on the phone?

Thanks in advance for any help offered

They’ll fix it for you… at the very least what you’ll end up with is Qantas from Tokyo to Sydney and then across to Perth. At best CX might reinstate the seats. CX is probably busy dealing with the situation in the gulf at the moment, and shuffling people around. Your travel date in may is likely down their list of priorities.

Don’t worry… you’ll get home, even if it’s a longer flight via Sydney (QF will also cover the KIX-Tokyo leg).