Oneworld Classic Flight Reward Discussion - The Definitive Thread

[serfty]

This is concerning for me. I have a completed change, "ticketed" 2-3 weeks ago? Except QF can't send me an eticket, it keeps sending me the old one. Every other Oneworld airline +CMT shows the new eticket numbers, half of them can even send me an eticket and the correct flights, except for QF lol.

Hopefully I have 5/10 flights with JL, hopefully I don't get booted lol...

Qantas resend tool generally only ever sends a copy of the original e-ticket.

Try Finnair e-ticket facility. It sends current booking information to the e-mail already attached to the booking.

Order your e-ticket receipt | Finnair

 

[pyramidforce]

Qantas resend tool generally only ever sends a copy of the original e-ticket.

Try Finnair e-ticket facility. It sends current booking information to the e-mail already attached to the booking.

Order your e-ticket receipt | Finnair

Yep, Finnair/BA/CX all send updated "correct" (presumably) e-ticket, MH won't send a ticket but shows the same (presumably) correct e-ticket number next to every flight. Been 2-3 weeks, nothing has dropped off yet.

QF has sent updated e-tickets in the past though.

Couldn't get through this evening, I guess everyone is hammering the centre trying to make last minute changes before 5 August. Oh well.

If my JL bookings get randomly nuked despite having a ticket I'll deal with it later I guess....

 

[serfty]

Yep, Finnair/BA/CX all send updated "correct" (presumably) e-ticket, MH won't send a ticket but shows the same (presumably) correct e-ticket number next to every flight. Been 2-3 weeks, nothing has dropped off yet.

QF has sent updated e-tickets in the past though.

Couldn't get through this evening, I guess everyone is hammering the centre trying to make last minute changes before 5 August. Oh well.

If my JL bookings get randomly nuked despite having a ticket I'll deal with it later I guess....

Doesn't the Finnair email include all flights in the PNR?

If there is.an 081- ticket number then.you are all good.

 

[pyramidforce]

Yes, all Oneworld airlines except QF have all the flights on the eticket. 081 eticket number.

 

[pyramidforce]

The Finnair/CX/BA/MH/Everyone else eticket number is different from the QF eticket number.

The Rest of universe Eticket number has all 10 flights. The MH app shows this explicitly listed next to every flight, just like CMT used to. The QF eticket has only 8 flights before the change.

 

[DC3]

Deleted - erroneous

 

[nickfromeastryde]

Qantas resend tool generally only ever sends a copy of the original e-ticket.

Try Finnair e-ticket facility. It sends current booking information to the e-mail already attached to the booking.

Order your e-ticket receipt | Finnair

Subsequent e-tickets ordered through Qantas still show both myself and Mrs Nick as passengers with our unique e-ticket numbers.

The e-ticket downloaded from Finnair shows only Mrs Nick and the e-ticket number is the same as that on the Qantas e-ticket.

Our first flights are with AY so will be presenting the Finnair e-tickets at check in. I really don't want to follow up with Qantas as more than likely, something will go wrong and we commence our OWA later this month.

 

[MEL_Traveller]

Subsequent e-tickets ordered through Qantas still show both myself and Mrs Nick as passengers with our unique e-ticket numbers.

The e-ticket downloaded from Finnair shows only Mrs Nick and the e-ticket number is the same as that on the Qantas e-ticket.

Our first flights are with AY so will be presenting the Finnair e-tickets at check in. I really don't want to follow up with Qantas as more than likely, something will go wrong and we commence our OWA later this month.

No need to present the e-tickets at the counter. Just your passport and say where you’re flying to.

If Mrs Nick’s travel didn’t change, neither will the ticket number. You have the new ticket number for your travel, which did change.

 

[adenda]

Sent message on fb, Insta and x.... No response yet. How long it take untill someone respond to your chat

Can be anything from immediate to 24 hours in my experience. Same for subsequent responses.

 

[atulhumane]

Update:
Cathay reinstated my seats.... Yayyy.
Thanks everyone specially @MEL_Traveller @WanderBug in keeping me on top of the issue and hopeful.

The change fee is 5k per passenger or per booking reference? as they charged me 20k for 2 booking reference which has 2 passenger each.

Once gain Thanks you all

 

[MEL_Traveller]

Update:
Cathay reinstated my seats.... Yayyy.
Thanks everyone specially @MEL_Traveller @WanderBug in keeping me on top of the issue and hopeful.

The change fee is 5k per passenger or per booking reference? as they charged me 20k for 2 booking reference which has 2 passenger each.

Once gain Thanks you all

per passenger.

Now, just make sure you’ve got your tickets reissued!

 

[atulhumane]

per passenger.

Now, just make sure you’ve got your tickets reissued!

100%

 

[ozflier]

Something must be going on with Qantas call centres at the moment. Long delays even for platinum’s. When I contacted Hobart centre some two hours ago, the agent apologised and noted that over 46 elite members have been waiting for over one hour.

 

[Jacques Vert]

Something must be going on with Qantas call centres at the moment. Long delays even for platinum’s. When I contacted Hobart centre some two hours ago, the agent apologised and noted that over 46 elite members have been waiting for over one hour.

Points bookings prior to the devaluation?

 

[Noah Count]

Something must be going on with Qantas call centres at the moment. Long delays even for platinum’s. When I contacted Hobart centre some two hours ago, the agent apologised and noted that over 46 elite members have been waiting for over one hour.

What rock have you been under, QF are devaluating points, Channel 7 covered this yesterday, I posted up thread along the lines of 'every man and their dog' will be redeeming and in a few days/weeks/months time we will get to hear about the complaints about the difficulty with making changes.

 

[Captain Halliday]

What bucket does CX use awards on its own metal granted to partners (in this case QFF)?

One of my alerts for MNL-HKG has activated on Seatsaero, but the flight is not showing up when I search QF.

I'm interested in comparing with EF to rule out a phantom availability before I go through the hassle of calling QF to ask if it actually exists.

 

[pyramidforce]

I dont think it is a bucket thing, I think they just block everyone but themselves from accessing CX inventory. I think it is a bit like QR blocking QF, I don't think WR has a special bucket just for QF redemptions it must be a block somewhere else. K might be wrong.

Is the alert for MNL-HKG on QF redemptions in particular? If so then I have no idea.

 

[Captain Halliday]

I dont think it is a bucket thing, I think they just block everyone but themselves from accessing CX inventory. I think it is a bit like QR blocking QF, I don't think WR has a special bucket just for QF redemptions it must be a block somewhere else. K might be wrong.

Is the alert for MNL-HKG on QF redemptions in particular? If so then I have no idea.

Yes. The alert was set for HKG-MNL via QFF for 3 pax in J.

CX fly the route 4x daily.

When the alert triggered no options showed on QF for 3 pax.

Two flights showed availability for 2 pax.

And the flight that triggered the alert didn’t even show for 1 pax.

When I looked at the EF fare buckets, the flight that triggered the alert had more seats in lower buckets than the others.

 

[J-P]

I've just completed ticketing for a Oneworld Award. My tip for anyone looking to make their seat selections in advance is to try Sri Lankan Airlines. I tried most of the other carriers (including Cathay Pacific, Iberia, BA, Finnair, and of course Qantas) and they all either wouldn't allow seat selection for other carriers, or the system was broken (RJ showed all seats available and would not save selections).

The Sri Lankan site loaded easily and would happily take bookings for any carrier.

PS. I didn't even have any bookings with Sri Lankan so that is irrelevant.

 

[WanderBug]

If anyone is making changes to a OWA that was issued before the points devaluation I'd be interested to know if the change fee is still just 5000 points or if you have to pay the 'fare difference' as well to the new devalued price