Oneworld Classic Flight Reward Discussion - The Definitive Thread

[sydney]

Yes a common lie told by the offshore call centres. HUCA.

Getting no where on multiple phone calls. HELP. repeatedly told the same thing from Fiji call centre now. Can't get onto Hobart.

 

[MEL_Traveller]

Getting no where on multiple phone calls. HELP. repeatedly told the same thing from Fiji call centre now. Can't get onto Hobart.

It’s a common problem… been discussed several times previously in this thread.

I don’t think there’s been any real solution… however asking for a supervisor might help… I’m just out on the road now but read back a few pages in this thread to see the issue discussed in a bit more detail.

 

[sydney]

It’s a common problem… been discussed several times previously in this thread.

I don’t think there’s been any real solution… however asking for a supervisor might help… I’m just out on the road now but read back a few pages in this thread to see the issue discussed in a bit more detail.

Thanks. I have. Am on X now hoping thay can help. Calling mulitple times has not yielded Hobart, yet.

 

[serfty]

however asking for a supervisor might help…

The term has recently been, "Team Coach".

 

[WanderBug]

@MEL_Traveller ...thats what scaring me. Also I want to change some flight, so now wondering if I call them will they realise it and ask me update the itenary.

Thanks for posting about the miles on your ticket, I managed to do it as well.

I don't think you'll have any issues calling to make changes, I did that today.

I booked online:

BKK-BUD (BKK-HEL, HEL-BUD)
PRG-NRT (PRG-HEL, HEL-NRT)
HND-HKG (premium economy)
HKG-SYD
SYD-DEL (SYD-KUL, KUL-DEL)
DEL-SYD (DEL-KUL, KUL-SIN, SIN-SYD)

This comes to 35,900 miles if you include the return to BKK at the end but it let me book online and it was ticketed.

I then called up to change the date of the HND-HKG sector because the website wouldn't let me book the ticket if I had that flight on the same date as HKG-SYD and they did the change for me.

They could only do that sector in premium economy even though they and I could see business available but apparently when they tried to add it into the ticket it would disappear. Maybe something to do with me already booking that sector in premium? Who knows. I'll take what I can get.

Thanks everyone else for your tips and suggestions. Looking forward to my flights!

 

[atulhumane]

I called the call center last night to add 1 flight and remove 1 flight. They said the booking is updated and will take 24 hrs to be reflected or ticketed. It's been 10 hrs now and I see the change requested but some how 3 other flights which I didn't request the change are not there in the itenary any more.

Is the system still processing it or what's happening.... I'm very stressed now....in the waiting queue with call center now... Please help

 

[MEL_Traveller]

I called the call center last night to add 1 flight and remove 1 flight. They said the booking is updated and will take 24 hrs to be reflected or ticketed. It's been 10 hrs now and I see the change requested but some how 3 other flights which I didn't request the change are not there in the itenary any more.

Is the system still processing it or what's happening.... I'm very stressed now....in the waiting queue with call center now... Please help

Potentially a problem.

And while the ticketing escalation desk can help if the agent makes an error and you lose flights, they’re also likely to pick up if the itinerary is over miles.

Hopefully it works out!

 

[cjd600]

I called the call center last night to add 1 flight and remove 1 flight. They said the booking is updated and will take 24 hrs to be reflected or ticketed. It's been 10 hrs now and I see the change requested but some how 3 other flights which I didn't request the change are not there in the itenary any more.

Is the system still processing it or what's happening.... I'm very stressed now....in the waiting queue with call center now... Please help

drop an email with all details to [email protected]

 

[MEL_Traveller]

drop an email with all details to [email protected]

Slight complication is that the OP has well and truly exceeded the MPM for the award

 

[cjd600]

Slight complication is that the OP has well and truly exceeded the MPM for the award

Not now the flights have disappeared lol...
I'd be relying on escalations to reinstate the flights without validating the award conditions...alternative is to have no flights

 

[atulhumane]

Update:

The lady I was on call with helped me out. Got the missing flights now. Thanks God... Feeling so relieved now....

She said the partner airline CX cancelled or removed the flight. So Qantas will be sending them a request to reinstate the flights. Which will take 48-72 hours... I was like OK...

As soon as I hung up the call.....my missing flights are already there..... Happy Days...

Somehow the Qantas website doesn't show but the app does... Have you guys experienced this before?

 

[atulhumane]

Thanks for posting about the miles on your ticket, I managed to do it as well.

I don't think you'll have any issues calling to make changes, I did that today.

I booked online:

BKK-BUD (BKK-HEL, HEL-BUD)
PRG-NRT (PRG-HEL, HEL-NRT)
HND-HKG (premium economy)
HKG-SYD
SYD-DEL (SYD-KUL, KUL-DEL)
DEL-SYD (DEL-KUL, KUL-SIN, SIN-SYD)

This comes to 35,900 miles if you include the return to BKK at the end but it let me book online and it was ticketed.

I then called up to change the date of the HND-HKG sector because the website wouldn't let me book the ticket if I had that flight on the same date as HKG-SYD and they did the change for me.

They could only do that sector in premium economy even though they and I could see business available but apparently when they tried to add it into the ticket it would disappear. Maybe something to do with me already booking that sector in premium? Who knows. I'll take what I can get.

Thanks everyone else for your tips and suggestions. Looking forward to my flights!

That's great.... So back to origin miles rule is not implemented very strictly I believe. As far as you are under 35k they are OK.....

 

[There'sOnlyOneJimmy]

As soon as I hung up the call.....my missing flights are already there..... Happy Days...

Do you have an itinerary that shows a new ticket number starting in 081xx_xx_xx_x?
If not, then you’re still in the twilight zone…

 

[atulhumane]

Do you have an itinerary that shows a new ticket number starting in 081xx_xx_xx_x?
If not, then you’re still in the twilight zone…

I did not get the new ticket, but for the flights I could see it in the partner airline and can also select the seats in business class.

Do you think it's still an issue if I can see my full itenary on Qantas app?

 

[atulhumane]

Thanks for posting about the miles on your ticket, I managed to do it as well.

I don't think you'll have any issues calling to make changes, I did that today.

I booked online:

BKK-BUD (BKK-HEL, HEL-BUD)
PRG-NRT (PRG-HEL, HEL-NRT)
HND-HKG (premium economy)
HKG-SYD
SYD-DEL (SYD-KUL, KUL-DEL)
DEL-SYD (DEL-KUL, KUL-SIN, SIN-SYD)

This comes to 35,900 miles if you include the return to BKK at the end but it let me book online and it was ticketed.

I then called up to change the date of the HND-HKG sector because the website wouldn't let me book the ticket if I had that flight on the same date as HKG-SYD and they did the change for me.

They could only do that sector in premium economy even though they and I could see business available but apparently when they tried to add it into the ticket it would disappear. Maybe something to do with me already booking that sector in premium? Who knows. I'll take what I can get.

Thanks everyone else for your tips and suggestions. Looking forward to my flights!

@WanderBug did you get the new ticket with the new ticket number... If not how long does it take to take the new ticket after the change is done

 

[MEL_Traveller]

@WanderBug did you get the new ticket with the new ticket number... If not how long does it take to take the new ticket after the change is done

Ticketing should be pretty quick. If they’re waiting for Cathay to confirm the seats, it could take 24-48 hours to get that confirmation, then they’d ticket.

Cathay auto cancels very quickly, so the ticketing needs to be be done as soon as possible.

If you are sure the flights added back in are confirmed, rather than pending approval, call qantas back and ask them to ticket.

 

[atulhumane]

Ticketing should be pretty quick. If they’re waiting for Cathay to confirm the seats, it could take 24-48 hours to get that confirmation, then they’d ticket.

Cathay auto cancels very quickly, so the ticketing needs to be be done as soon as possible.

If you are sure the flights added back in are confirmed, rather than pending approval, call qantas back and ask them to ticket.

I just did and they said it's in ticketing teams queue and she could confirm the itenary on call. Also she said that they will expedite the ticketing and I should get it in next 2 hours.

 

[WanderBug]

@WanderBug did you get the new ticket with the new ticket number... If not how long does it take to take the new ticket after the change is done

It took about 12 hours from finishing the call to receiving the new ticket. I don't have any CX sectors in mine though

 

[atulhumane]

Ticketing should be pretty quick. If they’re waiting for Cathay to confirm the seats, it could take 24-48 hours to get that confirmation, then they’d ticket.

Cathay auto cancels very quickly, so the ticketing needs to be be done as soon as possible.

If you are sure the flights added back in are confirmed, rather than pending approval, call qantas back and ask them to ticket.

@MEL_Traveller , I just saw the itinerary the status for 2 flights for cathay is showing Requested . I hope it gets confirmed. Calling them again now As I did not receive the tickets yet.

Is this normal procedure and does CX allot the seat back ? Just asking what your experiencesays

 

[MEL_Traveller]

@MEL_Traveller , I just saw the itinerary the status for 2 flights for cathay is showing Requested . I hope it gets confirmed. Calling them again now As I did not receive the tickets yet.

Is this normal procedure and does CX allot the seat back ? Just asking what your experiencesays

If it’s ‘requested’ it can’t be ticketed. Qantas will have to wait for cathay to respond. I believe it’s fairly common to have the seats reinstated. The only time there may be problems is if the flight is very full and there’s a waitlist of CX members for the flight… in those cases the seats you had might have gone to them as they’re on the waitlist.

You should be ok, but you won’t get a ticket until it’s confirmed.