Oneworld Classic Flight Reward Discussion - The Definitive Thread

[MEL_Traveller]

If I search the QF website while logged in (SG) for 2x seats in J I see classic award availability on a QF NRT-MEL flight, but when I've called up to add them to my Oneworld award the operator says those seats aren't there, saying something vague about them being waitlisted.

She can see them on the website too but can't add them to my booking. She said if I tried to book them separately on the website it would error out (which I haven't tried because I didn't want take those seats out of inventory (if they exist)). I tried with another operator (same call centre I think) and got the same response.

Is it worth trying again with another operator or is this likely an instance of phantom availability on the QF site?

This is the ‘only available for new bookings’ excuse.

The seats aren’t phantom. Operators will tell you the seats are phantom, or that their system is updated more frequently than ours, or whatever… but it’s just their way of trying to get out of the call with any excuse.

I can’t remember what the solution is for this… I think operators have to search via a certain method… hopefully so,eo me will chime in with that soon!

 

[logos 01]

This is the ‘only available for new bookings’ excuse.

The seats aren’t phantom. Operators will tell you the seats are phantom, or that their system is updated more frequently than ours, or whatever… but it’s just their way of trying to get out of the call with any excuse.

I can’t remember what the solution is for this… I think operators have to search via a certain method… hopefully so,eo me will chime in with that soon!

Thanks @MEL_Traveller. Yes hopefully someone has some tips for getting around this issue (apart from QF actually investing in their IT back end, which clearly has issues!).