Oneworld Classic Flight Reward Discussion - The Definitive Thread

[frodo]

It’s now 6,000 points to make a change to a booking and also to cancel a booking.

Where does it say that? The T&C's still state that it's 5000 points to change a booking.

 

[Carasmw]

Where does it say that? The T&C's still state that it's 5000 points to change a booking.

I was speaking with the call centre as I wanted to change a booking and they informed me it was now 6000 points.

 

[Roman Sandstorm]

Please forgive me if this has been answered previously in this forum, but despite using the search function, 856 pages is just too much to read in depth!

Like many of us, I'm sure, I have spent a lot of hours (too many perhaps) trying to find a suitable OneWorld Classic Rewards itinerary. Using mostly Seats.aero, and then verifying with Qantas multi-city, I have settled on a 9-leg trip, with four stopovers and two land sectors.

Because it's more than six legs, I've chopped and changed when checking on Qantas. All of my selections seem to work OK.

I ask advice for the best strategy for actually booking this.

Should I have a printout of all my proposed flights, numbers, times, class, etc, and then call Qantas to book it all?

Or should I book the first six legs online, and then call, asking to add the final three legs? Will I have to argue with them to avoid having a fee for 'changing' - even though it is impossible to actually book more than six legs online?

What if one out of my nine is 'rejected'? Despite being available in the minutes up until my call. Do I simply cancel the whole process then, and reconfigure at my leisure? Of do I actually book all the other legs and then add on any missing later?

I appreciate any asistance from those who are experienced at this (bizarre and complex) process.

 

[Aeryn]

Where does it say that? The T&C's still state that it's 5000 points to change a booking.

Change and cancel have 2 different rates . Yes its still 5k to change, but is 6k to cancel.

 

[DejaBrew]

Change and cancel have 2 different rates . Yes its still 5k to change, but is 6k to cancel.
View attachment 453655

View attachment 453654

So the call centre still got it wrong then.

 

[Mr H]

Please forgive me if this has been answered previously in this forum, but despite using the search function, 856 pages is just too much to read in depth!

Like many of us, I'm sure, I have spent a lot of hours (too many perhaps) trying to find a suitable OneWorld Classic Rewards itinerary. Using mostly Seats.aero, and then verifying with Qantas multi-city, I have settled on a 9-leg trip, with four stopovers and two land sectors.

Because it's more than six legs, I've chopped and changed when checking on Qantas. All of my selections seem to work OK.

I ask advice for the best strategy for actually booking this.

Should I have a printout of all my proposed flights, numbers, times, class, etc, and then call Qantas to book it all?

Or should I book the first six legs online, and then call, asking to add the final three legs? Will I have to argue with them to avoid having a fee for 'changing' - even though it is impossible to actually book more than six legs online?

What if one out of my nine is 'rejected'? Despite being available in the minutes up until my call. Do I simply cancel the whole process then, and reconfigure at my leisure? Of do I actually book all the other legs and then add on any missing later?

I appreciate any asistance from those who are experienced at this (bizarre and complex) process.

Your best bet is to write down all the flights you want and then call to book. If you do an online booking and try to add flights through the call centre you will have to pay a change fee.

You would do well also to write down any alternative flights you could accept if your preferred flight is not available.

 

[Jacques Vert]

So the call centre still got it wrong then.

They often do (unless it's Hobart and even then....)

 

[Roman Sandstorm]

It has been such an eye-opening exercise going through this labour-intensive exercise. So many hours...

Looking for the available rewards seats (both Y and J), and then cross-checking with the actual Qnatas booking site has thrown up interesting questions.

At times I would see, for example, J seats available for a couple of weeks ahead on aroute (eg, MEL-DPS), bu then suddenly... *all* of those future seat, for a month would disappear. Instantly. Not over a period of time. I can understand seats becoming instantly available, but a range instantly disappearing? Do airlines arbitrarily withdraw seats sometimes?

Then there are the weird 'gaps'. Plenty of Y and J Sep, Oct, Nov, then... bang! Not a seat for two months... then avail again Feb, Mar...

Yes, one could say it's due to holiday period, but it is only *out of and into Australia*. Not so noticeable on other routes.

And finally, another observation... It seems that OneWorld partner airlines often have OneWorld points available, but not to the Classic Rewards program. Is this correct? Could I use the QFF points on, for example, AA, or JL out of Aust? Just not as part of the Classic Reward program?

Such a strange system. It's almost as if they want to be able to advertise and say they have this fantastic opportunity, but then make it as difficult as possible (with antiquated software, very limited availability, and horrid support) for people to actually take advantage of that opportunity.

Again, just newbie observations. I'm sure it must all have been covered before in the previous 855 pages.

 

[MEL_Traveller]

You can only redeem QF points via the QF booking portal.

Not all airlines make all their award seats available to partners, and they gotten have extra seats available only to their own members. So if you see a seat on AA or BA, it may or may not be available to QF members. They often are, but not always!

 

[logos 01]

Hi. I’ve just noticed that I’ve also been recently hit with an international service fee. Did you have any luck getting it reversed?

Sorry just saw your post. I rang and the agent said he needed to check the call recordings to confirm the previous agent had told me the service fee would be waived (which I didn't think mattered because it should be waived regardless, but oh well). They said they would ring me back within 48 hours, they didn't but the points were refunded after about 72 hours.

 

[serfty]

Sorry just saw your post. I rang and the agent said he needed to check the call recordings to confirm the previous agent had told me the service fee would be waived (which I didn't think mattered because it should be waived regardless, but oh well). They said they would ring me back within 48 hours, they didn't but the points were refunded after about 72 hours.

Glad you go it sorted.

There should not have been a service fee assessed in any case, even for economy bookings, since changes to one world classic award bookings generally cannot be made online.

 

[pjm99au]

Sorry just saw your post. I rang and the agent said he needed to check the call recordings to confirm the previous agent had told me the service fee would be waived (which I didn't think mattered because it should be waived regardless, but oh well). They said they would ring me back within 48 hours, they didn't but the points were refunded after about 72 hours.

Thanks mine was refunded also but only after I called the FF service centre who were adamant that as it was a booking charge and had to transfer me to bookings who then said it was a service charge and transferred me back to the service centre

 

[logos 01]

Thanks mine was refunded also but only after I called the FF service centre who were adamant that as it was a booking charge and had to transfer me to bookings who then said it was a service charge and transferred me back to the service centre

Yeah I got transferred from service to bookings too.

 

[logos 01]

Hi everyone, wonder if someone might sense check my Oneworld award itinerary, confirm I haven't made any obvious errors (Stops TFU, ARN, MAD, IST, HKG).
1 MEL-HKG (CX)
2 HKG-TFU (CX) stop 1 (ground segment)
3 PVG-HEL (AY)
4 HEL-ARN (AY) stop 2 (ground segment)
5 FRA-MAD (IB) stop 3
6 MAD-AMM (RJ)
7 AMM-IST (RJ) stop 4
8 IST-AMM (RJ)
9 AMM-ARN (RJ)
10 ARN-HEL (AY)
11 HEL-MAN (AY)
12 MAN-HKG (CX) stop 5
13 HKG-NRT (JP)
14 NRT-MEL (QF)
Total 33,110 miles.

 

[elanshin]

Hi everyone, wonder if someone might sense check my Oneworld award itinerary, confirm I haven't made any obvious errors (Stops TFU, ARN, MAD, IST, HKG).
1 MEL-HKG (CX)
2 HKG-TFU (CX) stop 1 (ground segment)
3 PVG-HEL (AY)
4 HEL-ARN (AY) stop 2 (ground segment)
5 FRA-MAD (IB) stop 3
6 MAD-AMM (RJ)
7 AMM-IST (RJ) stop 4
8 IST-AMM (RJ)
9 AMM-ARN (RJ)
10 ARN-HEL (AY)
11 HEL-MAN (AY)
12 MAN-HKG (CX) stop 5
13 HKG-NRT (JP)
14 NRT-MEL (QF)
Total 33,110 miles.

In theory you're ok being on the limits assuming all your connections are within 24h of each other.

From an actual flying PoV that IST - HKG is pretty nuts. Sure there isn't anything better like IST > AMM > DXB (RJ) then DXB > HKG (CX)?

 

[logos 01]

In theory you're ok being on the limits assuming all your connections are within 24h of each other.

From an actual flying PoV that IST - HKG is pretty nuts. Sure there isn't anything better like IST > AMM > DXB (RJ) then DXB > HKG (CX)?

Thanks elanshin. Yes trying to get from Europe to HKG is a bit difficult on that dates I'm looking at. But I hadn't considered RJ via DXB & CX, I'll have a look, cheers.

 

[elanshin]

Thanks elanshin. Yes trying to get from Europe to HKG is a bit difficult on that dates I'm looking at. But I hadn't considered RJ via DXB & CX, I'll have a look, cheers.

There's also RUH instead of DXB as a transit point (both RJ and CX fly to Riyadh). Whether you want to transit at Saudi (personally i think its fine) is your choice though.

 

[logos 01]

There's also RUH instead of DXB as a transit point (both RJ and CX fly to Riyadh). Whether you want to transit at Saudi (personally i think its fine) is your choice though.

Looks like no luck with DXB but RUH is an option. Anything I should know about transiting through RUH? (Looks like no visa required if connection is 12 hours or so less).

 

[elanshin]

Looks like no luck with DXB but RUH is an option. Anything I should know about transiting through RUH? (Looks like no visa required if connection is 12 hours or so less).

Personally haven't gone through yet but there is a Saudi Theead or two about visiting Saudi

Thread 'Saudi Arabia and Saudi Airlines'

Feb 6, 2025

I'm looking to visit Saudi Arabia in December. This will be my third time there, but the other two were for business in 1994 . We self-drove:



I'm now looking for any tips, esp in the tourist area of anyone whose been 'on the ground' there recently. Planning to visit historic sites per: Destinations

Possibly not spending THIS much money!

The St. Regis Red Sea Resort

Explore the Red Sea's crystal-clear waters, coral reefs, and luxury island resorts. Dive into pristine marine life and world-class hospitality experiences.

www.visitsaudi.com

I’m with Virgin Atlantic Flying Club and have found them to be ok. Obviously they have the SkyTeam alliance members...

• RooFlyer
• Replies: 39
• Forum: Destination Guides, Tips & Questions

• 

 

[logos 01]

Thanks elanshin, I'll have a read