Oneworld Classic Flight Reward Discussion - The Definitive Thread

[nat000]

thank you very much for your help

 

[flapper]

I've had Iberia twice delete a flight from my booking.
The first time QF took a few weeks to reticket and the flight was deleted.
I was told IB took the seat back.
But when they put the flight back in it the ticket arrived within a few hours.
But a week later and the flight was deleted again.
CC said IB took back the seat on the same day it was ticketed.
So flight was added back in.
Now I keep checking to make sure IB don't take the seat back again.

 

[madrooster]

Now I keep checking to make sure IB don't take the seat back again.

IB requires a FQTR SSR for anything in a redemption class. If there is no FQTR SSR, IB will cancel the seat, ticketed or not. FQTR - not FQTV which is much more common.

If it's a PNR that was originally created over the phone, PM me the record locator and I can check for you whether your PNR is setup correctly. If it wasn't created over the phone initially, call QF and ask them the above.

 

[rock86]

Whilst it's great that the Philippines has no fuel fines, unless you are actually intending on heading there anyway, you would still have to pay for a fare to get to MNL so the saving is less than it really is on face value.

BA files their fuel fines (YQR) as insurance fines (YQI) which is why if you use BA you still get hit.

That is definitely true.

But for us, we are intending to have a quick stopover in HKG. So in reality will only add 3-4ish hours onto the trip by transiting through MNL and save between $1,500-$2,000 then starting the trip from Oz.

 

[ausfox]

Have you factored in the cost of the positioning flight?

 

[Saurs82]

How many surface sector are allowed in the award? Also is it maximum of 12 months between the first flight and the last flight? Thinking of splitting our trip into 2 over 12 months instead of 1 long trip.
Is there a one world carrier that flies into/out of Vancouver?

 

[rock86]

Have you factored in the cost of the positioning flight?

Yep. If we decided on a paid flight then you can get them fairly cheaply at around $400 with a bit of extra checked luggage, otherwise we will just utilise some additional points. Either way we'll be saving in the vicinity of $1,100 in cash between the 2 of us, that's a nice little bump to the kitty for a few hours extra & a re-check of bags in Manilla (and we'll have CX lounge access there so no biggy waiting around the airport).

 

[ausfox]

Clear skies to you.

 

[Jacques Vert]

How many surface sector are allowed in the award? Also is it maximum of 12 months between the first flight and the last flight? Thinking of splitting our trip into 2 over 12 months instead of 1 long trip.
Is there a one world carrier that flies into/out of Vancouver?

1. Surface Sectors: you are allowed 5 stopovers (24 hours or more). So assuming your surface sector is more than 24 hours that would be 5 (although there was some discussion a few posts back that QF were counting a surface sector as 2 stopovers; however QF appear to have backtracked on this for now).

2. The last flight has to be booked before you depart on your first flight so effectively a little less than 12 months (depending on the carriers it could be as little as 10 months).

3. Vancouver: AA, BA, CX, JL, QF. Refer here: onw.innosked.com

 

[glasszon]

Generally how long it takes for the e-ticket to be issued that requires a manual adjustment? Yesterday I added a Japan Airline flight to my existing J RTW booking, but the agent had to manually adjust the points required because the system tried to double charge me on point cost. (The ticket was originally issued at 221k points, then it went to 280k points after adding a CX flight, but now the system doesn't recognise the fact that it is already at 280k points and tries to charge me for the difference between 280k and 221k points again when I add a Japan Airline flight).

In the past the e-tickets were issued really quickly but this time it's still not issued after a day, is there a point when I should start to get worried? My credit card and Qantas account hasn't been charged either, although I can see the additional leg in the existing booking and it is also visible on the Japan Airline website.

 

[flychrisfly]

In the past the e-tickets were issued really quickly but this time it's still not issued after a day, is there a point when I should start to get worried? My credit card and Qantas account hasn't been charged either, although I can see the additional leg in the existing booking and it is also visible on the Japan Airline website.

Re-ticketing takes longer than ticketing...

 

[Kangol]

I emailed the FF team about potential overcharging mentioned earlier in the thread. They admitted there was, by taxes being calculated incorrectly and I got a refund of $500 or so.

 

[flapper]

Generally how long it takes for the e-ticket to be issued that requires a manual adjustment? Yesterday I added a Japan Airline flight to my existing J RTW booking, but the agent had to manually adjust the points required because the system tried to double charge me on point cost. (The ticket was originally issued at 221k points, then it went to 280k points after adding a CX flight, but now the system doesn't recognise the fact that it is already at 280k points and tries to charge me for the difference between 280k and 221k points again when I add a Japan Airline flight).

In the past the e-tickets were issued really quickly but this time it's still not issued after a day, is there a point when I should start to get worried? My credit card and Qantas account hasn't been charged either, although I can see the additional leg in the existing booking and it is also visible on the Japan Airline website.

There doesn't seem to be any pattern to this. Usually I find it gets reissued the same day but sometimes it takes a day or 2 or even 2 weeks as I had recently. If your itinerary is updated online it is probably ok. As long as the relevant airline doesn't take the seat back but that's another story.

 

[glasszon]

I emailed the FF team about potential overcharging mentioned earlier in the thread. They admitted there was, by taxes being calculated incorrectly and I got a refund of $500 or so.

Can you elaborate about the overcharging please? I might have missed it earlier in the thread.

There doesn't seem to be any pattern to this. Usually I find it gets reissued the same day but sometimes it takes a day or 2 or even 2 weeks as I had recently. If your itinerary is updated online it is probably ok. As long as the relevant airline doesn't take the seat back but that's another story.

Thank you, I will make another change this weekend as the last segment will then become available for booking, let's see how it works when I call them up to do another amendment, as I still haven't got the e-ticket for the change I requested 2 days ago.

 

[Kangol]

Can you elaborate about the overcharging please? I might have missed it earlier in the thread.

I made a change, adding a CX leg. It was significantly higher than what was deemed to be normal. I paid anyway.
Then enquired on the phone later and the phone agents had no information available to them.
Emailing them solved it. You can search for posts by member (me) in this thread to get the info.

 

[flapper]

IB requires a FQTR SSR for anything in a redemption class. If there is no FQTR SSR, IB will cancel the seat, ticketed or not. FQTR - not FQTV which is much more common.

If it's a PNR that was originally created over the phone, PM me the record locator and I can check for you whether your PNR is setup correctly. If it wasn't created over the phone initially, call QF and ask them the above.

Update on my serially deleted IB flight. It was deleted for the 3rd time again this week. It seems to get deleted every Wednesday. I advised the CC the info provided by madrooster. She said we always do that. So I was put on hold for 20 mins and she came back and said she did as suggested by madrooster (she didn't confirm if it had been done earlier or not) and reissued the ticket which previously they hadn't done. She was very helpful and said she would monitor it for a few days. So here's hoping it worked this time. Thanks to madrooster for his info.

 

[glasszon]

Do anyone know a way to force a ticket through the queue? I just called to add my last flight segment to my RTW J ticket but it has been declined because the e-ticket hasn't been issued since last change I made on Tuesday. She said she can't help me until the ticket has been re-issued, but the problem is the reward availability can easily book out while I wait for Qantas to re-issue my ticket and I have been waiting since Tuesday, anyone got ideas beside contacting Qantas on social media?

 

[snabbu]

Recently booked a quick 280k SYD-HKG-YVR-JFK-HND-SYD all in J for next year with the taxes coming in at $550. CX, JL and QF
Took about 15 minutes on the phone even with a HND-SYD request as no U was available.

 

[flapper]

Do anyone know a way to force a ticket through the queue? I just called to add my last flight segment to my RTW J ticket but it has been declined because the e-ticket hasn't been issued since last change I made on Tuesday. She said she can't help me until the ticket has been re-issued, but the problem is the reward availability can easily book out while I wait for Qantas to re-issue my ticket and I have been waiting since Tuesday, anyone got ideas beside contacting Qantas on social media?

That doesn’t sound right to me as I have previously done just that. Did you get the Oz CC or SA? SA are hopeless and don’t know the conditions. I’d call back and try again. To get the premium cc in Oz try using the call back service.

 

[glasszon]

That doesn’t sound right to me as I have previously done just that. Did you get the Oz CC or SA? SA are hopeless and don’t know the conditions. I’d call back and try again. To get the premium cc in Oz try using the call back service.

Thank you, will give it another try later. Unfortunately I wasn't offered the opportunity to use the call back service, let's hope I get better luck this time.