Only 8 months out in my case. I've kicked off sending multiple emails to the executive team again - this simply isn't good enough. Maybe I'm too naive for thinking anything would change.
Yes. With both AY and JL - today and in the past.
Yep, plenty.
I had a call from a NZ agent this evening, and he said it's something to do with AY "revenue control". The seats are definitely available (more than 5), but only for new bookings. Seems odd that if I were happy to cancel and re-book, I could secure the seat...
Yes, odd. And frustrating after you think you've located a suitable/great flight to add.....to be stymied by computer says no
How much of a change was there to the departure time? If under an hour general understanding is it doesn't necessarily need to be reticketed. That being said I've had changed of 20mins and had it reticketed.
And QR
Change of arrival time usually requires ticket revalidation not reissue. Had a similar experience about a month ago with a JAL flight from FRA-NRT. No new ticket and everything is still in place. What is the reservation status of the booking on the JAL website? If a new ticket is pending, it probably won't say ticketed.
Same thing happened to me with a LHR-HND flight. Fairly satisfied everything is okay given the ticket numbers are still in place everywhere I've checked (CMT, RJ, etc).
QF are supposed to find an alternative for you but in practice nowadays you will find they won't do a thing to help. You will almost certainly have to do the legwork yourself. QR changed a flight time in Sept last year on us which meant we would miss our connection from KUL to MEL but there was virtually no reward availability. It was a frustrating experience and the call centre were definitely part of the problem rather than the solution.
Qatar discontinued a service and put us on a later flight, but unfortunately missing our connection. No action was taken to reschedule the connecting flight by Qatar or Qantas. In the end, we had to book economy awards for that segment and pay seat reservation fees (which we eventually forfeited). As things have changed for the better since then, when finding availability on QF1.
Definately need to contact QF even if the email says they are working on it. They will need to request that JL open a revenue seat for you, either an earlier flight to HND or later one from HND. This is likely to take many calls and probably weeks to resolve. Get the names and location of everyone you speak to, take notes and ask them to put a note on the booking. If they tell you they have put in a request call back to check a request has been put through, unfortunatly it is common for the outsourced call centres to lie to get rid of you. If you get no joy, email Markus Svensson, list all the calls you've made with names, locations, dates and times and request the flight you want.
So unfortunately it looks like now I'll have to change my booking completely.
