raleyoz
Member
- Joined
- Dec 26, 2012
- Posts
- 333
Interesting observation, well I think. Just boarded a flight from lax to Mel qf 96 I think, anyway being a WP I look. Forward to my greeting (I know a bit wanky).
I have realize a querk in the Qantas system that I think QF should address.
I booked the flights as a QF WP, and as I am doing a AA challenge I changed my FF account at check in to AA acct, which is a ruby status,
but interestingly the CSM had no idea who I was on the plane, now as a ruby I would not expect a greeting but as an actual WP would it not be prudent for Qantas to know why I'm not using QF acct , just to make sure I'm still happy, or something did not happen
Just a thought that QF might be missing opportunities due to a software shortcoming
I spoke with the CSM and her ipad gets updates 5 mins before boarding. Surely they can be made aware
Isn't there some marketing law that says it is far cheaper to keep a customer than find a new one, why would they miss this???
I have realize a querk in the Qantas system that I think QF should address.
I booked the flights as a QF WP, and as I am doing a AA challenge I changed my FF account at check in to AA acct, which is a ruby status,
but interestingly the CSM had no idea who I was on the plane, now as a ruby I would not expect a greeting but as an actual WP would it not be prudent for Qantas to know why I'm not using QF acct , just to make sure I'm still happy, or something did not happen
Just a thought that QF might be missing opportunities due to a software shortcoming
I spoke with the CSM and her ipad gets updates 5 mins before boarding. Surely they can be made aware
Isn't there some marketing law that says it is far cheaper to keep a customer than find a new one, why would they miss this???