No more Priority Baggage for Qantas Club

Discussion in 'Qantas Frequent Flyer Program' started by justinbrett, Mar 20, 2007.

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  1. justinbrett

    justinbrett Active Member

    Mar 6, 2006
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    Sydney
    I travelled today from DRW to ADL (and soon on to MEL) and was informed on check in that as of midnight tonight, QC members without FF status will no longer be entitled to priority baggage. She said she thought it was weird none of the passengers knew about it - I just searched their website and it has nothing about it.

    I know the person and she is a senior employee - I don't know what to think.

    If it's true it's probably a good thing, Priority baggage is a joke when have the plane has it.
     

  2. NM

    NM
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    Aug 27, 2004
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    Priority baggage tagging is still listed as a benefit of Qantas Club membership. So anyone paying for a new membership today would certainly be of the understanding that they are purchasing a membership that includes this as a benefit.

    Flying with Us - Qantas Club - Benefits
     
  3. Shano

    Shano Established Member

    Aug 17, 2006
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    Hmm, first I have heard of this too. If that is in fact the case then they need to update their website as it still clearly states:

    Priority tagging is a bit hit and miss. IME, the priority tagged luggage about 25% of the time comes out on the carousel after the untagged luggage, probably because their is less untagged than tagged. :shock:

    I also find that CIA's often don't tag platinum members luggage properly (should be BUSINESS but is often PRIORITY), but I guess this doesn't matter a whole lot when the bags come out in such a random order.
     
  4. justinbrett

    justinbrett Active Member

    Mar 6, 2006
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    Yeah true, but I'm pretty sure they do have that clause in there that gives them the right to vary the conditions of the program.
     
  5. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
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    Yes, they can, but they must use reasonable endeavours to contact members about it. While not wanting to debate the semantics of 'reasonable endeavours' , the fact that it is still displayed on the website as though this benefit still exists and no-one has received any other notification, would be an indication that they have not tried to update the members.
     
  6. Dave Noble

    Dave Noble Senior Member

    Oct 10, 2005
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    Of course it is always possible that there is no change occuring tonight and that the agent was mistaken

    Dave
     
  7. Kiwi Flyer

    Kiwi Flyer Senior Member

    Sep 24, 2004
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    Yup, and also possible the website will be updated tonight.

    Reminds me a bugbear of mine when FFP T&Cs are changed significantly online without telling the members. The online T&Cs are deemed to be notifying members, but really who reads this several page document every day just in case it has changed?
     
  8. oz_mark

    oz_mark Enthusiast

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    I must have thought it but not typed it, but was going to say that as there was no notification anywhere, my money would be on there having been no change.
     
  9. NM

    NM
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    Some days I think I just about qualify - depending on what questions are asked here :shock: .
     
  10. NM

    NM
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    Or the new policy will only apply to those Qantas Club passengers with no FF status and who are checked-in by this particular agent after midnight tonight.
     
  11. N860CR

    N860CR Established Member

    Nov 30, 2004
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    I think the most likely explanation is that the agent in question is wrong and, if you happen to have thier name, I'd suggest pointing it out to Qantas Customer Service so they can correctly educate this individual.

    I recall reading a while ago here about someone who had spoken to a member of the call centre staff who said BA were leaving One World.... Staff can often be wrong :D
     
  12. simongr

    simongr Enthusiast

    Jul 10, 2006
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    Or even just bored and looking to spice things up :)
     
  13. Febs

    Febs Established Member

    Aug 15, 2006
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    Maybe her and her colleagues had a game going - "spread a rumour each, see which one makes its way onto AFF first." :D
     
  14. Kiwi Flyer

    Kiwi Flyer Senior Member

    Sep 24, 2004
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    Okay - but probably the only one of the 5 million odd QFF members that does so.
     
  15. Kiwi Flyer

    Kiwi Flyer Senior Member

    Sep 24, 2004
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    :shock:

    You mean they are not the infallable gods they sometimes portray?

    :shock:
     
  16. Shano

    Shano Established Member

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    No change in the priority baggage handling benefits on the QF website this morning, so it would appear that the particular agent was incorrect.
     
  17. serfty

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    Nov 16, 2004
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    Perhaps Qantas have failed to update their web site in a timely manner; that would be a first, wouldn't it... :rolleyes:

    Maybe it's a new local rule for ex-DRW QP members?

    I am tending towards the idea that it's one of those rumors, he heard, she said, they think .. :-|
     
  18. Groundfeeder

    Groundfeeder Active Member

    Nov 3, 2005
    651
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    Brisbane
    This priority tagging is getting right up my nightie as, most QC-ers would attest, it is a lottery if your tagged baggage is given priority AT ALL.

    This is a service offered to QC members for the payment (or not) of the membership fee and as QF are responsible for the baggage handling and stowage within their aircraft they can easily ensure that this is carried out by their staff/contractors whatever. On most flights, (maybe excluding the busy Citiflyer services for suits) only a small percentage of pax are entitled to this service, but it still doesn't happen and you are often waiting for the prams, cargo and whatever to go by until your tagged bags appear.

    I have written to QC seeking an explanation of the lack of provision of this service/benefit to QC members but no response received. I consider it to be on a par with denying you entry, snacks or drinks at the QP, simply because they're too lazy to do it. It only requires firm management by QF of baggage handlers to make it work as it is supposed to, so join in and protest at this lack of provision which is discounting the value of QC membership.
     
  19. mabunji

    mabunji Intern

    Nov 23, 2006
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    Cast your mind back to the weeks following Schapelle Corbys arrest in Bali. Remember the baggage handler who 'acquired' the novelty camel outfit from a passengers luggage and paraded in full view of passengers and other staff on the tarmac ?. Action was only taken when the passenger relayed the story to media. All of this apparently happened with video security monitoring in place.

    I suspect there is very little supervision of baggage handling staff. If any management are present it is always easier to look the other way. I think your suggestion of 'firm management' to ensure priority tagged bags are unloaded first would most likely result in a stop work meeting to discuss managements unreasonable behaviour. Nobody would get their luggage.
     
  20. d15.in.oz

    d15.in.oz Member

    Nov 28, 2006
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    One sometimes gets the feeling that with all the QF privileged people on a domestic flight - CIP, topXhundred, J, CL, WP, SG, QP… it might just be easier to tag the bags of everyone else with “last”!
     
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