NAB Qantas Platinum card Insurance question

[ozimax]

I have perused many threads on FFF concerning travel insurance et al.

However, I have been reading through the NAB (Chubb) travel insurance PDS yesterday and it seems that although medical treatment liability is unlimited, they will only pay $100 per day if admitted to hospital, up to a maximum of $15,000. This seems woefully inadequate for the USA, where daily hospitalisation costs can, I imagine, run into thousands.

www.nab.com.au/wps/wcm/connect/c8fa8f804710d9fe811897116fb0d9d4/NAB-Card-Insurance-Policy-Information.pdf?MOD=AJPERES&CACHEID=c8fa8f804710d9fe811897116fb0d9d4

Any views from the travel sages here would be appreciated.

Many thanks.

 

[serfty]

That's for additional costs - all medical expenses are covered. See the table again:

Section	Benefit	Benefit Limits For persons aged 75 years or under at time of claim
	Overseas Medical and Dental expenses	Actual incurred costs
	Additional Expenses	Actual incurred costs subject to the sublimits below Sub-limits Overseas Bed Care Patient: $100 per 24 hours up to $15,000 per person.

See definitions:

‘Bed care patient’ means you are confined to bed during
an overseas journey, for a continuous period of at least
24 hours on the certifi ed advice of a legally qualifi ed
and registered medical practitioner and you are under
the continuous care of a registered nurse (other than
yourself or a member of your family).

Also:

Sub-Section 2

Overseas Medical and Dental Expenses

If as a result of you suffering an accidental injury or
illness during the overseas journey, we will pay for your
necessary and reasonable:
(a) medical, surgical, hospital, ambulance, and nursing
home expenses and the cost of other treatment,
given or prescribed by a legally qualifi ed medical
practitioner, which are incurred outside of Australia;
and
(b) emergency overseas dental costs for the relief of
sudden and acute pain incurred.

...

3.4 Overseas bed care patient

If as a result of you suffering an accidental injury or
illness during the overseas journey, we will pay $100
for each continuous twenty-four (24) hour period in
which you are confined in a hospital overseas as a
bed care patient. Your claim must be supported by
written confirmation from the hospital of the length
of your stay. This Benefit is subject to a Benefit Limit
of $15,000 per person.

In other words they pay all Hospital expenses, as well as giving you $100 per day for being a "bed care pationt".

 

[ozimax]

In other words they pay all Hospital expenses, as well as giving you $100 per day for being a "bed care pationt".

Thanks for the reply Serfty. That seems to clear things up. Must be the summer humidity clogging my thinking...

 

[MEL_Traveller]

I have perused many threads on FFF concerning travel insurance et al.

However, I have been reading through the NAB (Chubb) travel insurance PDS yesterday and it seems that although medical treatment liability is unlimited, they will only pay $100 per day if admitted to hospital, up to a maximum of $15,000. This seems woefully inadequate for the USA, where daily hospitalisation costs can, I imagine, run into thousands.

www.nab.com.au/wps/wcm/connect/c8fa8f804710d9fe811897116fb0d9d4/NAB-Card-Insurance-Policy-Information.pdf?MOD=AJPERES&CACHEID=c8fa8f804710d9fe811897116fb0d9d4

Any views from the travel sages here would be appreciated.

Many thanks.

Unfortunately this clause also caught my parents out. They have an ANZ platinum card which has the same wording, and when they visited the branch prior to going overseas (they do banking the old fashioned way) the teller rang the insurance provider for them and advised them of the $100 daily limit, and then told them that wouldn't be enough to cover medial costs! My parents went subsequently bought comprehensive insurance. (I was overseas at the time and didn't get a chance to advise them.)

The bad advice of the teller cost my folks a lot of money.

 

[brucewaynejnr]

you are right $100 per day is pittance for USA hospitals which can charge foreigners $1,000s per day.

I would strongly recommend that people don't rely on this insurance and take out their own cover with a top grade travel insurance provider. After recently attempting a claim I shudder at the thought of how many overseas trips I have taken over the years relying on only this insurance (NAB Platinum Card).

I recently attempted to make a claim for a reasonably trivial amount and was shocked at how horrible the process is (still on-going) and can't imagine how difficult it would be to make a claim from overseas.

One of the expectations I have always (wrongly!) held is that the claim process would be efficient given the bank has all my transaction history and all the required information to make a claim.

Upon attempting to make a claim NAB immediately transfer you to Chubb who upon receiving your call don't know who you are or where you have been transferred from. They have to establish you as a customer in their systems which requires giving them all sorts of personal information that I would never have wanted to give a company like that (they will probably try to sell me an alarm or something now). They then send you forms and you have to prove that 1. you are a NAB customer 2. that you have a credit card with the appropriate insurance for the claim and 3. that you have made the necessary qualifying transactions ($500 worth of travel expenses). In addition to that all the receipts matching the qualifying transactions and the items that you are claiming for with evidence of the trigger event e.g. cancelled flights, bad weather, etc.

Proving the qualifying travel expenses requires a credit card statement showing the transactions, this is a big problem if all your travel plans have been made immediately before departure and your next statement is a month or more away from being produced. They won't accept internet banking transaction history even if it clearly shows the account details. Oh yeah and after you have called them to begin the claim they give you 7 days to provide all the necessary documents, too bad if your credit card statement is another 3 weeks away.

I can't believe that NAB don't even at a bare minimum establish with Chubb that yes you are a customer and confirm you have made the qualifying transactions.

Since my experience I am in the process of cancelling all my insurance policies sold by NAB (Home & Contents, Landlord Insurance) and are reestablishing them directly with insurance companies.

In future I will be opting for a free credit card and I will take out an annual multi-trip policy directly with one of the big insurers.