Struggling to use your Frequent Flyer Points?
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I agree it is enough.It is a National scandal.
But they do ask if you want to use the Travel Credit before you pay up? Didn’t that give a clue?Had $450 travel credit on my Amex card so thought I'd use it for a cheeky double SC trip to the Gold Coast (from Sydney). Using the Amex website I could not access the flex fares to maximise the full $450 and get a higher SC earn so I called them. Apparently you have to book the flights you want and then call them to change but it was a bad connection so I didn't push it. So I considered using the cheap fares and using the balance for accom but the Amex available accom was super exy. Okay, change tack. I'm travelling to Europe in July so maybe I could book a hotel with the credit. Found a nice but expensive hotel so treated myself to 2 nights in a room at my daily hotel budget + $100 per night, and would still save $250. Room booked but I still have $450 travel credit?!? Reading the fine print the travel credit is for use on Qantas flights only. Sigh. Okay, looks like I have to book some flights - so booked a day trip SYD-to OOL for this Sunday. Read the fine print again and the DSC bonus starts for trips starts on the following Monday. Sigh again. It pays to read the fine print in advance!
Dear Mr.John K,
Thank you for your interest in Bangkok Airways' service. According to your e-mail, we would like to inform you that we do apologize for late response due to high volume of incoming emails from the passenger.
As we checked, we have already inserted code for ground staff to accept onboard due to missed spelling last name less than 3 alphabets <insert incorrect and correct name> with passport as you provided.
Should there be any further inquiries or more assistance, please do not hesitate to contact us.
We are looking forward to serving you soon.
Call Center, Bangkok Airways Public Company Limited