The following options are available to Qantas customers holding a valid ticket issued on/before 25 August 2014 who are affected by the schedule changes to Qantas flights between Sydney, Los Angeles and New York for departures from Australia on/after 1 February 2015.
For customers holding a Qantas (081) issued ticket:
Passengers may, without fee: Reroute/Rebook travel within one day either side of original booking, (as per conditions below):
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Reroute/Rebook travel to alternate Qantas service with "QF" flight number operated by Qantas.
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Rebook travel on alternate Qantas codeshare service with "QF" flight number operated by codeshare partners in North America.
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Rebook travel to alternate flights on original ticketed carrier beyond LAX to destination
Conditions
- All changes must be made prior to the original ticketed departure.
- Travel dates must be within ticket validity.
- Except in the case of redemption classes, if the same booking class is not available, the lowest booking class within the same cabin may be booked (e.g. within Business or Economy cabin). For redemption classes, the same class must be booked.
- All other rules and conditions of the ticket remain unchanged.
- Customers are permitted to make changes as outlined in this policy. Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased.
For customers holding a ticket issued by another carrier (non-081):
Passengers may, without fee:
Reroute/Rebook travel
- Rebook travel to an alternate "QF" flight number operated by Qantas within one day either side of original booking, subject to availability, in the same ticketed booking class (if the same booking class is unavailable, the lowest booking class within the same cabin may be booked (eg within Business or Economy cabin).
For customers with un-ticketed bookings:
For un-ticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.
For customers on Frequent Flyer Award Tickets:
Passengers who are travelling on Qantas & Jetstar Any Seat Award tickets are entitled to the same options and conditions as listed above.
Passengers who are travelling on Qantas & Partner Classic Award tickets are entitled to the same options and conditions as listed above provided any travel rebooked or rerouted is made on an eligible Qantas Frequent Flyer Partner Airline and any travel booked on a partner airline is subject to award seat availability. Classic Award tickets cannot be retained in credit.
Please note, any changes to bookings in redemption classes must be made in the same class as the original booking.
Ticket Reissue:
All Qantas flight changes need to be actioned (re-issued or revalidated) prior to travel, regardless of which airline the ticket is validated to.
Re-route/Re-book travel
- The agent can reissue the ticket in-house if validated to Qantas (081)
- Ticket to be reissued with no additional collection or refund
- Additional fare, surcharges, ticket taxes and change fees associated to the ticket do not apply
- All details of the original ticket to be shown on the new ticket including fare basis and fare calculation
- Authority number 603145 must be entered into the endorsement box
- Net remit tickets will not require the NR indicator
- For tickets validated to another carrier, please contact the Qantas Industry Centre for ticketing.