loss of Qantas frequent flyer points

[Limewood]

We may need a "I lost my Qantas points" stickey.

If we get any more stickies we'll be even further down the page .

 

[medhead]

I'm not sure how a sticky would help. Given most people get here after the points are gone. What would it say? You've lost your points?

A sticky on cheap earning methods might be useful.

 

[samh004]

I'm not sure how a sticky would help. Given most people get here after the points are gone. What would it say? You've lost your points?

A sticky on cheap earning methods might be useful.

I think it was meant as a place to merge them all into, so there's not a dozen or more threads on the subject of why loyalty (from Qantas) is expected if you haven't given it (to Qantas) for 18 months

 

[medhead]

I think it was meant as a place to merge them all into, so there's not a dozen or more threads on the subject of why loyalty from Qantas (from Qantas) is expected if you haven't given it (to Qantas) for 18 months

In that case a sticky is pointless for that purpose. Stickies, IMO, are to provide important information that is generally useful. Simply collecting stories of people who have lost and a heap of posts saying that's not loyalty is neither important or useful. IMO. IMO IMO.

Unsurprisingly, contrary to the majority view here, I reject the suggestion that loyalty is measured by short termism such as 18 month limits.

 

[samh004]

In that case a sticky is pointless for that purpose. Stickies, IMO, are to provide important information that is generally useful. Simply collecting stories of people who have lost and a heap of posts saying that's not loyalty is neither important or useful. IMO. IMO IMO.

Unsurprisingly, contrary to the majority view here, I reject the suggestion that loyalty is measured by short termism such as 18 month limits.

I'd agree that they shouldn't be in a sticky.

I understand where you're coming from with regard to 18 months (of inactivity) not proving disloyalty, but as far as points go, it's pretty clear there needs to be eligible activity, which could even be made overseas by sending $31 worth of food to a friend from Woolworths online

I believe the OP brought loyalty into the discussion.

 

[trippin_the_rift]

100k points lost for a non-frequent flyer/non frequent-spender is a substantial loss IMO.
The average person spends 20k/year on living expenses so this is essentially 5 years worth of 'savings'.

Although clear it's their own fault - I can understand why people are sad over losing points.

Perhaps QFF could introduce a buy back option at 2c/point. Only need to sell a few hundred billion points to recoup 800million bucks worth!

 

[dajop]

Perhaps QFF could introduce a buy back option at 2c/point. Only need to sell a few hundred billion points to recoup 800million bucks worth!

Actually a number of carriers have a reinstatement fees for points that have expired.

 

[medhead]

I'd agree that they shouldn't be in a sticky.

I understand where you're coming from with regard to 18 months (of inactivity) not proving disloyalty, but as far as points go, it's pretty clear there needs to be eligible activity, which could even be made overseas by sending $31 worth of food to a friend from Woolworths online

I believe the OP brought loyalty into the discussion.

Having a sticky that covered your second paragraph would be important and useful. IMO. Need to earn and ways to earn. If it saved even one person from this loss that would be great.

I'm not sure the person raising the loyalty question changes my opinion. I still think someone who only Evers flight Qantas for their entire life, even if irrelgularly, is more loyal that someone earning millions of points in the last 18 months. Before anyone chimes in that statement does not mention comparative value and does not consider value of each passenger. (In any way).

Perhaps QFF could introduce a buy back option at 2c/point. Only need to sell a few hundred billion points to recoup 800million bucks worth!

Or 40 billion points.

 

[froggerADL]

I think it was meant as a place to merge them all into, so there's not a dozen or more threads on the subject of why loyalty (from Qantas) is expected if you haven't given it (to Qantas) for 18 months

You are spot on Sam. It was just my way of saying "here we go again".

 

[rodblech]

The points were held by my 16 year old daughter who has flown a number of times in the past 18 months on family points not on her own.To counter your other argument I am not in favour of a 16 year old having a credit card and as parents we buy the food for our child and so there is not a need for her to go down to Woolworths to buy food.
If you want to make snide remarks I would suggest you obtain the facts before you pontifcate

Lack of customer loyalty? Bit hard to claim that when you haven't earned any QFF points over an 18 month period. It's not like it's the hardest thing in the world to do is it?

It may be blunt be you aren't going to see those points again no matter how much you threaten legal action...

 

[Aussie_flyer]

The points were held by my 16 year old daughter who has flown a number of times in the past 18 months on family points not on her own.To counter your other argument I am not in favour of a 16 year old having a credit card and as parents we buy the food for our child and so there is not a need for her to go down to Woolworths to buy food.
If you want to make snide remarks I would suggest you obtain the facts before you pontifcate

well as parents you should have monitored the account to avoid this mess

 

[Thunder Down Under]

The points were held by my 16 year old daughter who has flown a number of times in the past 18 months on family points not on her own.To counter your other argument I am not in favour of a 16 year old having a credit card and as parents we buy the food for our child and so there is not a need for her to go down to Woolworths to buy food.
If you want to make snide remarks I would suggest you obtain the facts before you pontifcate

I like!

TDU

 

[Pushka]

That's a real shame to lose those points but all you needed to do was take note of the Qantas emails. If they were only sent to your daughter then I'm thinking that's your issue. Given she could have cashed those points in herself for flights and goods then I'm not totally convinced that this is much less risky than her having a credit card.

 

[mannej]

The points were held by my 16 year old daughter who has flown a number of times in the past 18 months on family points not on her own.To counter your other argument I am not in favour of a 16 year old having a credit card and as parents we buy the food for our child and so there is not a need for her to go down to Woolworths to buy food.
If you want to make snide remarks I would suggest you obtain the facts before you pontifcate

The facts are simple - the account had no earning activity for 18 months, hence you lost the points in that account.
You will find on here suggestions on how you can earn points without the need for a credit card or such. I made no mention of such, so I find that comment strange. You can have an EDR card for each QFF account you have cycling through each card which will ensure you earn, or even using the QFF search toolbar once will keep the account active.

Any information about who's account it is or anything of that nature is not relevant to the topic. You may see the responses as snide or cynical, but with the opportunities to keep the account open, there is no need to stray from the facts and sugar coat it.

 

[MelUser]

(1) I feel for you.

(2) You won't get sympathy on this site as the people here know all the rules etc and like to rub it in.

(3) I lost all my Hilton points not knowing a similar rule existed but I phone Hilton and they sent through a special consideration request and points were reinstated.

 

[nlagalle]

The points were held by my 16 year old daughter who has flown a number of times in the past 18 months on family points not on her own.To counter your other argument I am not in favour of a 16 year old having a credit card and as parents we buy the food for our child and so there is not a need for her to go down to Woolworths to buy food.
If you want to make snide remarks I would suggest you obtain the facts before you pontifcate

I have an EDR card for my daughter that I use shopping.. I alternate from my own one. That isn't a credit card.

I also have the toolbar installed on another browser logged in with he details and do 1 search a month..

There are plenty of ways to stop them from expiring..

 

[samh004]

(2) You won't get sympathy on this site as the people here know all the rules etc and like to rub it in.

I don't think its a case of liking to rub it in so much as explains what the OP needed to do, and generally the OP taking it badly and it turning into an argument.

At this stage, all you can do is send the program an email and hope for the best. Complaining about it won't change anything.

Though perhaps a PM to Red Roo could yield a result.

 

[nlagalle]

I don't think its a case of liking to rub it in so much as explains what the OP needed to do, and generally the OP taking it badly and it turning into an argument.

At this stage, all you can do is send the program an email and hope for the best. Complaining about it won't change anything.

Though perhaps a PM to Red Roo could yield a result.

I haven't seen a case yet where points were re-instated unless there was missing activity...

 

[puppysparkes]

Meluser:

1. Agreed it's a negative for anyone

2. "Rub it in" The terms and conditions are clearly stated and it's sad that OP didn't make themselves aware of T&C's. AFF members are simply highlighting the "rules" & you defeated your point.

3. Awesome thanks for sharing.

 

[opusman]

I don't think it's a question of "rubbing it in", I just think it's the natural annoyance felt by regular forum readers when a newbie pops in to have a whinge without reading any of the countless pre-existing threads on the same subject.