LM award cancellation fee waived for Covid-19 (various reasons) | Australian Frequent Flyer
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LM award cancellation fee waived for Covid-19 (various reasons)

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I have a friend (whom I advise on all things FF award related) who has 2 separate awards for 2 pax in June: SYD-DEL stopover then DEL-ARN. Now they want to cancel their India portion of the trip due to Covid-19. OF course this has the flow on effect of then needing to cancel the DEL-ARN itinerary - total cost would be $US200*4.

She has sent an e-mail to LM seeking a waiver on the cancellation fees - still waiting for a response. I read a couple of posts on FT regarding the fee waiver and it seems inconsistent on the part of LM.

Would appreciate if others could post their experience here - I'll post back when my friend gets a response. (Note I friends wish to fly in July SYD-SIN stopover SIN-LHR instead - I suggested she ask LM to just alter their itinerary but this was just last night so don't know if she's done that yet - searching for award seats there is nothing in J SYD-SIN in July but various options on various days for SIN-LHR in July)
 
Joined
Apr 27, 2005
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Mentioned in another Covid thread (travel insurance one?) it seems LM are waiving cancellation fees. Seem they just do it, without notification to you.

LM won't alter the itinerary - changing stopovers or routes isn't permitted as part of the change fee structure. Better to just cancel - if they can - and rebook.
 

jch

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Joined
Feb 10, 2019
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There is a long thread on FlyerTalk in the Avianca forum, experiences are varying a lot but some are getting points refunded without penalty.

There is also difficultly reaching an English speaking representative as the English speaking call center is in a country under lockdown.

I have a United SYD-LAX booking and an Avianca BOG-LAX to get the points back on.

I'm not too keen on paying 2 x USD$200 ~ A$800 to get points back which may not be usable if Avianca isn't around next year...

As both flights are in April and those planes definitely won't be flying, I might start with an email now then try the call center a few days out, hopefully there are more English speakers back by then.
 

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