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Latest Flybuys Offer

GrahamBRI

Newbie
Joined
Nov 7, 2008
Messages
3
Just received an email for this promotion from Velocity (earlier version came from flybuys). The new Velocity version now states the bonus earn is “per transfer” of 2,000 points, it goes on to say under Step 2 “transfer as many times as you like”, so this certainly gives the impression that previous experiences are correct..... you must split into multiple transactions to get the bonus for each transfer of 2,000.
.....although if you read the fine print in this same email, it once again says “for every 2000 points” not per transfer, so is more consistent with the flybuys email.
Very poor Virgin and Flybuys!!! Simple rules would be helpful.
 

flybuys

Member
Authenticated Company Representative
Joined
Mar 3, 2013
Messages
247
Just received an email for this promotion from Velocity (earlier version came from flybuys). The new Velocity version now states the bonus earn is “per transfer” of 2,000 points, it goes on to say under Step 2 “transfer as many times as you like”, so this certainly gives the impression that previous experiences are correct..... you must split into multiple transactions to get the bonus for each transfer of 2,000.
.....although if you read the fine print in this same email, it once again says “for every 2000 points” not per transfer, so is more consistent with the flybuys email.
Very poor Virgin and Flybuys!!! Simple rules would be helpful.
Thanks for your feedback. The bonuses will be applied per 2,000 flybuys points transferred, irrespective of the number of transfers during the promotion period.

Regarding the August promotion, we are aware that in error some members were not credited the correct number of Velocity points. We are advised that Velocity will credit affected members the correct number of Velocity points within the next two days.
 
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knagelli

Member
Joined
Jul 26, 2019
Messages
233
Qantas
Bronze
Virgin
Silver
Flights
My Map
@flybuys Does shopping at partners like Target/Kmart count towards the purchases for current promotion. As there is no call out saying only the partners mentioned. Thanks
 

oz_mark

Enthusiast
AFF Supporter
Joined
Jun 30, 2002
Messages
17,910
Flights
My Map
@flybuys Does shopping at partners like Target/Kmart count towards the purchases for current promotion. As there is no call out saying only the partners mentioned. Thanks
They list the participating partners. Why would they need to list the non participating ones?

No wonder Qantas promotions come with 37 pages of explanatory footnotes!
 

gda380

Newbie
Joined
Oct 17, 2019
Messages
6
Hi everyone,
Today I received the missing velocity points from the Aug transfer. As advised by the Flybuys representative, looks like there has been a glitch and hope it doesn't repeat during the latest offer :).
 

Oikoi

Junior Member
Joined
Aug 3, 2018
Messages
10
Hi everyone,
Today I received the missing velocity points from the Aug transfer. As advised by the Flybuys representative, looks like there has been a glitch and hope it doesn't repeat during the latest offer :).
I just looked at my account- 400 points added. Thanks to everyone who reported this, I just assumed I’d misread the terms and conditions.
 

jwilliams29

Newbie
AFF Supporter
Joined
Dec 9, 2013
Messages
3
I have received this offer, I have shopped at first choice, liquorland and Coles, then waited for.the appropriate points to appear in my flybuys account for these transactions. Then I have done a 2000 flybuys transfer to velocity but only 870 velocity points have appeared. Does anyone know if there is a delay before the other 200 velocity points appear?
 

flybuys

Member
Authenticated Company Representative
Joined
Mar 3, 2013
Messages
247
I have received this offer, I have shopped at first choice, liquorland and Coles, then waited for.the appropriate points to appear in my flybuys account for these transactions. Then I have done a 2000 flybuys transfer to velocity but only 870 velocity points have appeared. Does anyone know if there is a delay before the other 200 velocity points appear?
The points aren't allocated progressively. Terms and conditions for this promotion state that members should allow up to 6 weeks after 31 October 2019 for the bonus points to be allocated.
 

jwilliams29

Newbie
AFF Supporter
Joined
Dec 9, 2013
Messages
3
Many thanks for your prompt response. That was test run so now I will transfer the rest of the points
 

fkcn

Intern
Joined
Apr 2, 2013
Messages
87
Thanks for your feedback. The bonuses will be applied per 2,000 flybuys points transferred, irrespective of the number of transfers during the promotion period.

Regarding the August promotion, we are aware that in error some members were not credited the correct number of Velocity points. We are advised that Velocity will credit affected members the correct number of Velocity points within the next two days.
So..... just to clarify, as frankly I’m still not clear.

Based on having purchased at 3 partner stores:

if I transfer 2000 FBs, I’ll get 1070 Velocity points.

If I transfer 4000 FBs, will I get 1940 or 2140 Velocity points?
 
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flybuys

Member
Authenticated Company Representative
Joined
Mar 3, 2013
Messages
247
So..... just to clarify, as frankly I’m still not clear.

Based on having purchased at 3 partner stores:

if I transfer 2000 FBs, I’ll get 1070 Velocity points.

If I transfer 4000 FBs, will I get 1940 or 2140 Velocity points?
For every 2,000 flybuys points you transfer, earn 200 bonus Velocity Points when you shop with 3 nominated flybuys partners. So if you transfer 4,000 flybuys points, you'll get 400 bonus Velocity points in addition to the standard 1,740 Velocity points, meaning a total of 2,140.
 

Harthagan

Member
Joined
Nov 18, 2018
Messages
212
The wording is bordering on being deliberately ambiguous. I just hope in 6 weeks time we don't receive the bonus of only 200 because it turns out to be payable per transfer of 2000 points.

Wonder why the 15% bonus is always applied instantly but this one takes 6 weeks. I guess it's in line with this promotion being unnecessarily confusing and complicated.
 

AisleSeat

Established Member
Joined
Nov 11, 2016
Messages
1,042
Flights
My Map
The wording is bordering on being deliberately ambiguous. I just hope in 6 weeks time we don't receive the bonus of only 200 because it turns out to be payable per transfer of 2000 points.

Wonder why the 15% bonus is always applied instantly but this one takes 6 weeks. I guess it's in line with this promotion being unnecessarily confusing and complicated.
The 15% is always applied instantly as there's been no requirement to spend anything, it's a straight transfer bonus. This promo says you have the option of transferring first and then doing your spend requirement. It would be impossible to award the bonus points at point of transfer in this case.

Just transferred 22,000. Expecting 11,770 total.
 
Last edited:

mbeder

Member
Joined
Jul 3, 2002
Messages
217
Qantas
Platinum
Virgin
Red
The wording is bordering on being deliberately ambiguous. I just hope in 6 weeks time we don't receive the bonus of only 200 because it turns out to be payable per transfer of 2000 points.

Wonder why the 15% bonus is always applied instantly but this one takes 6 weeks. I guess it's in line with this promotion being unnecessarily confusing and complicated.
Seriously, this is one of the most poorly worded promotions I have seen in a long time. We're all (relatively) intelligent people here (😉) but it was very confusing and hard to understand. Most of the people who would respond to such a promo are likely already spending way more than $10 per month at 3 or more FB partners, so what was the actual objective for FB? Furthermore, we now we have to sit and wait for 6 weeks to see if the bonus points arrive?! C'mon FB - you can do better than this!
 

cxthomps

Member
Joined
Jul 1, 2015
Messages
128
Adding to the above, I read through the terms twice and just skipped the whole thing because I just don't have trust in Organizations that contrive such complicated schemes. My "spidey-sense" went off straight away that this was not going to end well and I would end up having to complain to maybe get what I thought I was owed.
Hopefully Flybuy's get the feedback and re-think future promotions in future. This actually makes me de-incentivized and more likely to switch to Woolies.

C.
 

Major

Established Member
AFF Supporter
Joined
Jan 21, 2011
Messages
3,838
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There is nothing complicated about this promotion. Spend the min amount with 3 of the listed partners for a 200 VFF points bonus for every 2000 FB points transfer to VFF on top of the normal 870 VFF points.
I transferred 32000 FB points and received 13920 VFF points. In 6 weeks I expect to receive 3200 bonus VFF points as I shopped with 3 of the partners.
 

mbeder

Member
Joined
Jul 3, 2002
Messages
217
Qantas
Platinum
Virgin
Red
Despite my previous misgivings, I transferred 40,000 FB points on the 31st and am looking forward to the bonus points arriving in 6 weeks time. 🙂
 

Harthagan

Member
Joined
Nov 18, 2018
Messages
212
Yes I too look forward to chasing things up in 6 weeks time from now. The number of times I have not received bonus flybuys but it's hardly worth chasing for small amounts
 

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