Jetstar Website Revamp

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Warning: Sticking on my expert hat. This could get messy,

Is it just me or does it look quite similar to the new Tiger Airways website :?:
Are you on crack? The two sites are nothing alike at any level, be they design, user expeirence or user interface.

Ok, just in case people are thinking that I hate JQ and are just rubbishing their website for no reason:
I'm going to disagree with you on a number of points Mal. But first to what I agree with you on.

- The three headers are the top of the page are poorly set out. There needs to be a divider between the various parts of the website.
I couldn't agree with you more on this. There is a big problem with the colour scheme they have selected here, as it doesn't provide enough to distinguish between the different sections of the navigation.

Additionally, there are some serious 4.5:1 contrast issues going on here (specifically 271 issues on the homepage alone), which is an aggregious breach of the accessibility standards as defined in WCAG 2.0.

In simple terms, failing to abide by the 4.5:1 rule makes disginguishing between different areas difficult for those with vision issues.

- Page layout. Yep great resolution required to visit page. The fonts are too large, the page too crowded, and scrolling down extensively to read the whole page is a PITA.
Poppycock. I'm running a screen res with a vertical resolution of 768px, and I can see the information I need above the fold just fine. There are also links provided in the main body and on the right which allow you to jump to the relevant section of content within a page.

- When you type in a name (eg Brisbane) for the airport, the type-ahead is cludgy.
Balderdash (one moment while I adjust my monocle).

I've just thrown about ten different cases against it, and the type ahead works quite fine. The system also works beautifuly for keyboard users (yes, those snobs who refrain from the mouse and know why and what the tab key is used for), and also recognises IATA codes when keyed into either box.

Sadly, doesn't recognise IACO codes but those are only for the real geeks and generally not used within a GDS. ;)

Having said that however, there are some functional flaws with the booking box. Firstly, if you have already set the origin and desintation, then go and change the origin because you selected the wrong place, it will clear the destination box forcing you to select the destination again.

And on the issue of tabbing, the JS they are using hides the keystroke focus once you have left the destination box, making it impossible to tell visually what field you have activated. It also seems to lose the cursor position frequently - combined making it an cough to use for those who asbstain from the mouse due to a wrist that sounds like a cement mixer.

So all in all, I'd contend this is a bloody good overhaul specially when compared to what it superseeded. Like any new website there's some flaws and kinks that need to be ironed out, but it's a vast improvment that should rightly be celebrated.

Here's hoping that QF take some lessons away from this site, specially removing their terrible tunnel navigation problems that make using their top menu a real PITA.
 
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Is it just me or does it look quite similar to the new Tiger Airways website :?:

Are you on crack? The two sites are nothing alike at any level, be they design, user expeirence or user interface.

Would have to agree here, had a look at Tiger’s site (first time for 2011) and I didn’t think it was anywhere similar to the new JQ.com.

Poppycock. I'm running a screen res with a vertical resolution of 768px, and I can see the information I need above the fold just fine. There are also links provided in the main body and on the right which allow you to jump to the relevant section of content within a page.

Balderdash (one moment while I adjust my monocle).

I've just thrown about ten different cases against it, and the type ahead works quite fine. The system also works beautifuly for keyboard users (yes, those snobs who refrain from the mouse and know why and what the tab key is used for), and also recognises IATA codes when keyed into either box.

Sadly, doesn't recognise IACO codes but those are only for the real geeks and generally not used within a GDS. ;)

You forget, or maybe don’t realise, that Mal uses an underpowered (;)) netbook with a small-ish screen :p
 
Warning: Sticking on my expert hat. This could get messy,

I think it is slightly sad that I your terms fully. I work in Network Engineering, so we always laugh at our colleagues in Web Dev.

Additionally, there are some serious 4.5:1 contrast issues going on here (specifically 271 issues on the homepage alone), which is an aggregious breach of the accessibility standards as defined in WCAG 2.0

Agreed. Maybe I should send someone at JQ a book on it?

Overall its an improvement from my perspective, when you consider the demographics Jetstar is aiming for.

I've just thrown about ten different cases against it, and the type ahead works quite fine. The system also works beautifuly for keyboard users (yes, those snobs who refrain from the mouse and know why and what the tab key is used for), and also recognises IATA codes when keyed into either box.

Sadly, doesn't recognise IACO codes but those are only for the real geeks and generally not used within a GDS. ;)

I am one of those people.... Lifting your hands from the Keyboard to the Mouse takes too long!!
 
Well I am still having the same problem. When selecting departures from the Gold Coast I do not see either Honolulu or Denpasar as a destination.

Not even when these fares are advertised as on sale via Sydney. So in the past I have booked two separate legs. I have since found I can view these flights by typing in any destination/date from GC and then scrolling down to the larger 'search again box' right down at the bottom of the page. I am then able to see and select flights from Gold Coast to both Honolulu and Denpasar via Sydney.

I already wear reading glasses - why make it so hard to find??

Your thoughts samh004? Do you see what I see?
 
Balderdash (one moment while I adjust my monocle).

I've just thrown about ten different cases against it, and the type ahead works quite fine. The system also works beautifuly for keyboard users (yes, those snobs who refrain from the mouse and know why and what the tab key is used for), and also recognises IATA codes when keyed into either box.

Nope. Not really.
Type in Brisbane and hit enter. Apart from the really bad feedback while typing Brisbane, there is a horrible lag when you hit enter. It also doesn't automatically select "Brisbane" when it is the only option available due to your autotype. Better websites know Brisbane is the only option and doesn't force you to select it.

After enter, I have no idea where I am ... I can't start typing the next field name. Useless.

Type instead MEL as your source airport and hit enter.
Now after using the mouse (yep you need the mouse), select the Destination field. Type HNL. It types ahead and suggests Honolulu, Indonesia.
FAIL JQ.

Sorry, website doesn't cut it for me.
 
The new site works fine for me and looks good too.

I wonder if it will show my bookings when l log in? Not once have l been able to bring up my JQ Bookings on either the JQ or QF website?
 
Thanks for checking Sam. I noticed this omission probably 12 months ago. At the time I thought I was doing something wrong and now it still hasn't been corrected.

I see that Cairns is now Port Douglas? Oops.
 
I wonder if it will show my bookings when l log in? Not once have l been able to bring up my JQ Bookings on either the JQ or QF website?

Same, it kinda defeats the whole purpose of having membership on the JQ website...
 
...
You forget, or maybe don’t realise, that Mal uses an underpowered (;)) netbook with a small-ish screen :p
But that's a website design fail in itself.

Developers need to program to the Lowest common denominator. It's no good developing web sites on Super Dupa Quad Core machines with 100Gb ram and 36" screens then finding the website does not work for 90% of those in the real world.

(Take Telstra's MyConnect webmail interface as a case in point. After going live, they found it is only usable (sort of) on high end machines so had to set up a "basic" version for their customers.)
 
Thanks for your feedback on our revamped website - we appreciate your comments as we continue to improve the online experience for our customers.

This is the first phase of multiple changes we'll be rolling out in the coming months to the site. As an influential forum for us we'd be interested in your top one - two changes to help guide us in the next iteration of changes.

Cheers - Simon.
 
This is the first phase of multiple changes we'll be rolling out in the coming months to the site. As an influential forum for us we'd be interested in your top one - two changes to help guide us in the next iteration of changes.

Cheers - Simon.

Still need a break in the page, the different sections are too cluttered and close to each other.
Maybe have a few different backgrounds where a user can choose what they want to see. Now you have a beach/ocean, maybe rainforest, city lights? Lol i guess that's the market JQ are aiming for, not the basic/clean sterile website.
 
I had a bit of a play with the new site and, to me, it is an improvement on what they had. That said, as has been pointed out there are some issues with the site. To me, they are:

1) Some contrast issues (and why is the *hot sale fine print made a grey colour. It should be a darker shade if they don't want it black)
2) The calendar issue, where it will only let you select to the end of the year

Having said that however, there are some functional flaws with the booking box. Firstly, if you have already set the origin and desintation, then go and change the origin because you selected the wrong place, it will clear the destination box forcing you to select the destination again.

I suspect this is due to the destination list being dependent on the origin chosen
 
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Maybe have a few different backgrounds where a user can choose what they want to see. Now you have a beach/ocean, maybe rainforest, city lights?
+1 Great Idea :)

oh, and the image layout of the A321 on "our fleet" looks a bit small to me!
 
+1 Great Idea :)

oh, and the image layout of the A321 on "our fleet" looks a bit small to me!

+1

It wouldn't suprise me if they change the background for special occasions, or sales.

Ie. Syd Harbour Bridge for a Sydney Sale or some australian icon for Australia Day.
 
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This is the first phase of multiple changes we'll be rolling out in the coming months to the site. As an influential forum for us we'd be interested in your top one - two changes to help guide us in the next iteration of changes.

Glad to see you're soliciting feedback :cool: it seems mostly OK to me, but it's a bit cluttered. Is all of that information on the front page needed/useful to have there? Also, I'm no UX expert by any stretch of the imagination, but the contrast issues that have been pointed out could definitely be improved upon.
 
I see that Cairns is now Port Douglas? Oops.

And Sunshine Coast is Noosa? Oops again! But only as a destination - it's correctly shown as Sunshine Coast as an origin.

Also, when you leave the default 'I need to travel on this date' selected, you can select flights one day either side (as with old website), but when you select 'I just want the cheapest flight', you can see the tabs for one day either side, but when you click on the tabs, no flights are shown. It appears they've got this back to front!

Generally, I like the new website, although I agree with a couple of other comments regarding there being contrast issues (and I not a web expert) and the requirement to use a mouse (which I do anyway).
 
And as a fun little bug in firefox, you can't select one way and be flexible. Or you couldn't for the destinations I was checking.
 
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