Intercon Manila: (PC Plat)
No upgrade
Twin Beds instead of King
Rubbish not emptied, no turndown for 2 days
Toiletries not refilled
Room on the wrong side of hotel ( I requested the one facing the mall, not the all night petrol station and bus stop where I could not sleep!)
Complaint letter to GM, immediate meeting with Guest Room Manager, offered upgrade and a bottle of wine for my "inconvenience". A personal letter from GM, inviting me to book through his office to look after me properly next time. You would think as PC Plat who stays there 8-9 weeks a year I need to grovel to GM to have what I am entitled to ( and no, I am not talking about upgrade!)
Thanks to the AFF I got the Ambassador challenge code and with that miserable stay I achieved it. Next day got bumped up to Royal Ambassador. Wonder if it had something to do with me also putting in a complaint on IC feedback site.
Now in JKT Intercontinental. What a difference RA (or hotel management makes).
Cheap room upgraded to suite
Free minibar
Free breakfast
Some useless local doodad (batik bookmark, so not quite a pashmina!)
Back in Manila in 2 weeks. Want to give them one last chance. Not sure if I should take up GM's offer to book through his office!